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研究生:陳育砥
研究生(外文):Yu-ti Chen
論文名稱:以組織生態學與社會交換理論探討組織導入標準
論文名稱(外文):Exploring the Standards Implementation to Organizations fromOrganizational Ecology and Social Exchange Perspectives
指導教授:周子銓
指導教授(外文):Tzu-chuan Chou
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:74
中文關鍵詞:組織生態學社會交換理論標準導入個案研究
外文關鍵詞:Organizational EcologySocial Exchange TheoryStandard ImplementationCase Study
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在自動化產業中,供應商藉由導入生產標準與取得認驗的過程,持續改善製造流程與制定更完善的管理規範,產出品質穩定的產品,並利於取得大廠的訂單;然而,在資訊時代下,組織在追求e化與電子化提升競爭力的過程中,卻意外地提高資訊安全的風險,而組織透過導入資訊安全標準與取得認驗的過程中,建立及改善資訊安全的管理制度,以避免資訊安全的事故發生,並提供顧客穩定的產品品質,包含實體商品及虛擬服務。
而本研究透過組織生態學及社會交換理論之觀點,以較宏觀的角度探索組織導入標準的過程中,個體組織所發生的演化階段,並進行個案之間的比較,以試圖解釋為何過去學者所強調導入標準須以組織全面性進行考量及組織全面導入標準之重要性。而本研究藉由個案的質性訪談發現當社會環境轉變為不利於組織發展的情況下(如政府規範與競爭者的出現),組織因欲在變動後的環境下求以生存(如導入標準),然而,在組織資產有限之情況下,組織所面臨的營運衝擊,乃影響組織高層之動機的關鍵,組織高層導入標準的動機強度不同,將影響後續組織型態而產生不同的變異,然而組織變異的不同將影響組織對變動環境的適應能力,亦即組織高層對於導入標準之動機強弱,將導致標準導入能否視為全面性策略及導入擴大範圍至整體組織的主因。
This case study explored the organizations with standard implementation from organizational ecology and social exchange perspectives. It displays the evolution stages in organizations introducing standards. In addition, this study attempted to expound the importance of comprehensive consideration in the all-around organized systems with the imported standards. However, this study through methods of qualitative interview discovered that when social environment changed and became not beneficial to the organizational development, the cases of study triggered organizational evolution, then fitting the environmental changes. Empirically that cases in this study faced business lash was a key to driving motif of management level due to limited resources. Supervisors lead to diverse variation of organized systems with different of motivation. And organizational adaptation ability depended on diverse variation. Therefore, motivation of management level was a main reason of the overall strategies in standards introduction.
摘 要 I
Abstract II
誌 謝 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 前言 1
1.1  研究背景 1
1.2  研究動機與目的 6
第二章 文獻探討 8
2.1  組織生態學(Organizational Ecology) 8
2.2  社會交換理論(Social Exchange Theory) 12
2.3  小結:組織生態學與社會交換理論 15
第三章 研究方法 17
3.1  選擇研究方法 17
3.2  資料蒐集的方法 20
3.3  訪談個案簡介 21
3.4  小結:運用紮根方法的個案研究 22
第四章 資料分析 25
4.1  V公司 25
4.1.1  環境改變階段 25
4.1.2  動機影響階段 26
4.1.3  型態變異階段 27
4.1.4  適應環境階段 30
4.2  A單位 31
4.2.1  環境改變階段 31
4.2.2  動機影響階段 33
4.2.3  型態變異階段 34
4.2.4  適應環境階段 38
4.3  F單位 40
4.3.1  環境改變階段 40
4.3.2  動機影響階段 41
4.3.3  型態變異階段 42
4.3.4  適應環境階段 45
4.4  H公司 46
4.4.1  環境改變階段 46
4.4.2  動機影響階段 47
4.4.3  型態變異階段 48
4.4.4  適應環境階段 50
4.5  N單位 51
4.5.1  環境改變階段 51
4.5.2  動機影響階段 52
4.5.3  型態變異階段 53
4.5.4  適應環境階段 57
4.6  個案比較 58
第五章 結論 63
5.1  整體組織演化 63
5.2  部份組織演化 65
5.3  總結 66
5.4  研究建議 67
5.5  研究貢獻 68
5.6  研究限制與未來研究方向 68
參考文獻 69
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