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研究生:莊丞瑋
研究生(外文):Cheng-Wei Chuang
論文名稱:建構六標準差之推行計畫:以個案公司為例
論文名稱(外文):A master plan for Six Sigma implementation:An example of a case company
指導教授:詹秋貴詹秋貴引用關係
指導教授(外文):Chiou-Guey Jan
學位類別:碩士
校院名稱:靜宜大學
系所名稱:管理碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:英文
論文頁數:94
中文關鍵詞:Six SigmaPortfolioDMAIC
外文關鍵詞:DMAICPortfolioSix Sigma
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實施六標準差以提高產品品質、服務、客戶滿意度並減少製程變異已成為各行各業所關切的焦點;如摩托羅拉、通用電氣、福特汽車和陶氏化學等公司,都積極導入六標準差品質工具以改善其流程,並實現高利潤的生產績效。有鑑於此,如何更有效率導入六標準差之品質工具,協助企業或組織內部達到卓越績效目標是本論文主要研究之目的。本論文藉由有著獨特卓越績效品質模式著稱的美國製造商,以個案研究理論基礎,建構一套成功推行六標準差之模式,以期運用在關乎製造生產或服務業等企業。
本研究發現,有效導入六標準差品質工具需 (1) 仰賴有系統邏輯的管理程序並定期更新; (2) 按正確模式量測正確的事情; (3) 讓員工參與六標準差導入過程; (4) 幫助員工適應此一變革,讓其瞭解六標準差品質工具如何協助他們工作。總結以上管理意涵,企業或組織內部已倡導、或即將推行六標準差為其持續改善織品質工具,可以此建構六標準差之推行計畫來成功達到策略目標並滿足客戶需求。
Implementation of Six Sigma to improve quality products, services, customer satisfaction and reduce variability in performance has gained more and more attentions among all industries. But, how to successfully implement Six Sigma methodologies within organization or business more effective and efficient to achieve excellence was the major objective for this thesis. Moreover, with the successful stories of adopting Six Sigma and achieving high profit in manufacturing organizations like Motorola, General Electric, Ford and DOW Chemical have tried to adopt Six Sigma and initiated Six Sigma projects to improve their development processes. Therefore, the author took an example of a case company, an American manufacturer with her peculiar Performance Excellence quality initiative, as the case study to build up a master plan for Six Sigma implementation succeed in manufacturing facilities even in service industries.
This study found that effectively and efficiently implement Six Sigma quality methodologies need to (1) regularly manage and update the portfolio of projects; (2) measure the right things in the right ways; (3) get people involved in a process fully engaged in optimizing that process; (4) help everyone see how they fit into the big picture and how their work contributes to the bottom line. In all these ways, this master plan for Six Sigma implementation can help any enterprise successfully achieve business strategic objectives excellence and satisfied to customers'' requirements.
List of Contents
Acknowledgement..........................................................................................................Ⅰ
Chinese Abstract...........................................................................................................Ⅱ
English Abstract............................................................................................................Ⅲ
Table of Contents..........................................................................................................Ⅳ
List of Tables.................................................................................................................Ⅵ
List of Figures................................................................................................................Ⅶ
1. Introduction.................................................................................................................1
1.1. Background and Motivation......................................................................................1
1.2. Objectives................................................................................................................3
1.3. Methodology............................................................................................................4
1.4. Framework..............................................................................................................5
2. Literature Review........................................................................................................7
2.1. Six Sigma Evolvement..............................................................................................7
2.2. Six Sigma Best Practice..........................................................................................17
2.3. Qualitative research: Case Study Methods..............................................................22
3. Case Description......................................................................................................32
3.1. Introduction of the case company...........................................................................32
3.2. Quality Journey of case company...........................................................................34
3.3. Six Sigma approaches in case company..................................................................40
4. Modeling..................................................................................................................42
4.1. Project Selection....................................................................................................43
4.2. Team Building........................................................................................................48
4.3. Training.................................................................................................................56
4.4. Coaching...............................................................................................................57
4.5. Tollgate Review.....................................................................................................61
4.6. Recognition............................................................................................................65
4.7. Portfolio.................................................................................................................67
4.8. Model of Implementing Projects.............................................................................71
5. Discussion.................................................................................................................74
5.1. Contribution..........................................................................................................75
5.2. Implication.............................................................................................................77
6. Conclusions & Suggestions.......................................................................................80
6.1. Summary...............................................................................................................80
6.2. Conclusions...........................................................................................................81
6.3. Suggestions............................................................................................................83
Reference....................................................................................................................85
List of Tables
2-1 Sigma level versus DPMO.......................................................................................8
2-2 DMAIC Process....................................................................................................11
2-3 Comparison of the DMAIC and DMEDI Six Sigma Roadmaps…………………..13
2-4 Benefits by each roadmap Provides for Real World Business Environments.............14
2-5 Six Sigma Roles and Responsibilities.......................................................................16
2-6 Types of Evidence...................................................................................................29
4-1 DMAIC Related Training Course............................................................................56
4-2 DMAIC Training Overview.....................................................................................57
4-3 Project Scoring Criteria Matrix................................................................................69
4-4 Six Sigma Implementation Matrix............................................................................73
List of Figures
1-1 Framework of this study..........................................................................................6
3-1 Case Company''s Display Technologies Division with manufacturing locations..........34
4-1 Seven Steps of Project Approach..........................................................................42
4-2 Three Steps of Project Selection............................................................................43
4-3 Three elements of a good strategy..........................................................................44
4-4 Portfolio Management Process...............................................................................45
4-5 Portfolio Prioritization Diagram...............................................................................46
4-6 Project Method Categories....................................................................................48
4-7 DMAIC Process Improvement Infrastructure.........................................................50
4-8 Five Phases Tollgate Review..................................................................................61
4-9 Three Steps of Portfolio Management.....................................................................67
4-10 Model of Implementing Projects...........................................................................72
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