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研究生:莊銍宜
研究生(外文):Chih-Yi Chuang
論文名稱:旅館業第一線員工工作生活平衡認知對離職意願影響之研究─以工作態度、組織承諾為中介變項
論文名稱(外文):A Study of Affection of Perceived Work-Life Balance to Turnover Intention of Hotel Front Line Staff – Work Attitude, and Organizational Commitment as Mediator Variable
指導教授:吳政和吳政和引用關係
指導教授(外文):Cheng-Ho Wu
學位類別:碩士
校院名稱:靜宜大學
系所名稱:觀光事業學系研究所
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:182
中文關鍵詞:中介變項第一線員工離職意願工作生活平衡
外文關鍵詞:turnover intentionfront line staffwork-life balancemediator variable
相關次數:
  • 被引用被引用:2
  • 點閱點閱:448
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
摘要
在許多研究中已經證實了員工離職意願受到工作態度、組織承諾的顯著影響,然而對於離職意願會受到員工的工作生活平衡認知影響卻仍付之闕如,尤其實習生作為旅館業第一線員工在實習期間的離職意願的探討更是前所未有。本研究即以此為目的,針對此一族群,進行研究以探討台灣地區旅館業第一線員工之工作生活平衡認知對離職意願之影響,藉以證實第一線員工之離職意願會受其工作生活平衡認知之影響。
本研究之研究對象為旅館業之第一線員工,以問卷調查方式,使用結構方程模式驗證本研究所提出之假設,研究結果顯示:
1.旅館業第一線員工的工作態度受工作生活平衡認知正向影響。
2.旅館業第一線員工的離職意願受工作生活平衡認知正向影響。
3.工作態度作為中介變項,於工作生活平衡與離職意願之間具顯著中介效果。
依此結論,本研究建議業者可藉由落實組織內對員工生活的照顧,提升第一線員工之工作生活平衡程度,進而降低員工離職意願且提升工作態度,以達提升組織績效之目的。
In many studies have confirmed that staffs’ turnover intention will be influenced by working attitude and organizational commitment, however, the influence of staffs’ work-life balance cognition is still a complete lack. Especialy when those students as a front line staff and a trainee in the hotel industry, how would their turnover intention be influenced? In this study, for this purpose, conducted a study to assess how turnover intention of students as a front line staff and a trainee in Taiwan hotel industry would be influenced by their work-life balance cognition. The subjects of this study is the students as front line staff in hotel industry to survey and use structural equation modeling to test the proposed hypothesis, the results show that:
1. The working attitude of front line staff in hotel industry will be positively affected by work-life balance.
2. The turnover intention of front line staff in hotel industry will be positively affected by work-life balance.
3. As a mediator variable between work-life balance and turnover intention, working attitude has a significant effect.
As a conclusion, researcher suggests that hotel managers can implement the life care program for staff, improve front line employees’ work-life balance situation.
摘要 i
Abstract iii
目錄 v
表目錄 vii
謝誌 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第三節 名詞釋義 5
第四節 研究流程 5
第二章 文獻探討 7
第一節 工作生活平衡 7
第二節 工作態度 15
第三節 組織承諾 18
第四節 離職意願 24
第三章 研究方法 31
第一節 研究架構與假設 31
第二節 研究工具 32
第三節 問卷調查方法 33
第四節 研究分析方法 34
第五節 名詞操作型定義 39
第六節 預試問卷項目分析 39
第四章 研究結果與分析 49
第一節 樣本特性分析 49
第二節 工作生活平衡認知變項之各項分析 52
第三節 工作態度變項之各項分析 58
第四節 組織承諾變項之各項分析 66
第五節 離職意願變項之各項分析 69
第六節 結構方程模式 71
第五章 結論與建議 139
第一節 結論 139
第二節 建議 142
參考文獻 145
一、中文文獻 145
二、英文文獻 146
附錄 預試問卷 169
附錄 正式問卷 175
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