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研究生(外文):Chi-Han Chen
論文名稱(外文):The Study of Supplier Relationship Management – The Case of P Company
指導教授(外文):Shong-lee Ivan Su
外文關鍵詞:Supply Chain ManagementSupplier RelationshipSupplier Audit
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This study focuses on the survey of a multinational retailer and the relationship with its suppliers and also a touch base with supply chain management concepts in footwear industry. First, in terms of literature review, we have come up with understanding of footwear industry and related research in supply chain management. Then, through interviews with field experts, we collected the current status of the suppliers and their management teams to understand the role of each supplier in the entire supply chain. This study adopts scholar Dr. Lambert's supply chain process model for analysis of supplier relationship management and procedure which covers the supplier and its concerned teams, investigating P company’s structure and characteristics of the supply chain, defining the internal supply chain and management of a supplier in footwear retailing industry, and then diagnosing the existing problems by means of business flow model. The questionnaires designed by Dr. Lambert were distributed to management team and employees to fill out. Also cross reference was made between the outcome of interviews and questionnaires to find out the discrepancies and potential issues in order to make final proposal for improvement.
In this case study, research was made to the company strategy and operations, along with other supply chain processes, to identify the supplier relationship management activities which have been implemented, as well analyze and compare the outcome of the questionnaires. This study found that the members of P Company in the supply chain system, generally has settled down, but lack of integration. Organization needs to establish a cross- departmental team within suppliers, to integrate all the departments and stay on top of the latest status. In addition, the supplier audit is one of the important parts of supplier monitoring, such as social responsibility, which is often neglected. But without precaution, it is easy to repeat the same mistakes which some other multinational companies have made before.
Good supplier relationships can enhance the competitive edge of a company. In order to maintain the supplier relationship, we need the collaboration of the entire supplier team, such as establishing alliances with suppliers, signing service contracts with suppliers in accordance with the supplier classification. Confronted with the severe competition today, supplier relationship management has become a critical responsibility for company supply chain management.
誌謝 I
摘要 II
目錄 III
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究流程 3
第二章 文獻探討 4
第一節 供應商管理議題 4
第二節 供應商管理存貨 10
第三節 供應鏈資訊分享 17
第四節 供應鏈績效評量 20
第三章 研究方法 36
第一節 文獻調查法 36
第二節 個案研究法 36
第三節 問卷調查法 38
第四節 小結 39
第四章 實務分析 40
第一節 焦點公司分析 40
第二節 社會責任部門 42
第三節 採購議價部門 54
第四節 生產管理部門 56
第五節 品質管理部門 59
第五章 供應商關係程序分析 65
第一節 供應商關係策略次程序探討 65
第二節 供應商關係作業次程序探討 73
第三節 問卷調查結果分析 80
第四節 小結 89
第六章 結論與建議 91
第一節 研究結論 91
第二節 研究限制 95
第三節 發現與建議 96
參考文獻 99
附錄一 104
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