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研究生:呂侑儒
研究生(外文):Lu,Yu-Ju
論文名稱:個人與組織契合度、人格特質與工作投入關係之研究
論文名稱(外文):The Research on the Relationship between Person-Organization Fit, Personality Traits and Job Involvement
指導教授:丁文生丁文生引用關係
學位類別:碩士
校院名稱:南台科技大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
中文關鍵詞:保險業務人員個人與組織契合度內外控人格傾向工作投入
外文關鍵詞:insurance salespeopleperson-organization fitlocus of controljob involvement
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隨著企業對員工工作投入之重視與日俱增,企業與員工之間的契合成為亟需重視之議題,企業必須使員工了解其價值觀進而使員工對工作更投入,同時員工亦須擁有相對的能力來達成組織的目標。此外,企業也將設法滿足員工需求來提升組織績效,才能從競爭激烈的環境中脫穎而出。本研究旨在探討個人與組織契合度對工作投入之影響,以人格特質為調節變項,分析不同個人背景之員工個人與組織契合度、內外控人格傾向及工作投入之差異情形,並探討三者之相關。
本研究對象為台灣保險公司之南部地區營業處的保險業務人員,採量化研究法,共發出450份問卷,回收後剔除無效問卷,有效問卷404份,有效回收率為89.77%。經實證分析後獲得以下結論:
一、個人與組織契合度與工作投入有顯著正相關。
二、個人與組織契合度各構面對工作投入之預測力:相似性契合及需求與供給契合對工作投入具預測力;工作要求與能力契合對工作投入無預測力。
三、保險業務人員之內控人格傾向越高,則工作投入越高。
四、工作投入在不同性別、不同職位有顯著差異。
五、個人與組織契合度與內控人格傾向交互作用對工作投入無顯著預測力。
六、個人與組織契合度與外控人格傾向交互作用對工作投入具顯著負向預測力。
最後根據以上研究分析之結果,分別對台灣保險業及後續研究者提出相關建議,以供其提升個人與組織契合度及相關研究之參考依據。
關鍵字:保險業務人員、個人與組織契合度、內外控人格傾向、工作投入
Job involvement is getting more and more attention. Therefore, the fit between employees and enterprises became the most important issue. Enterprises have to get employees understand the value of enterprises for employees to devote to the work. Employees should be sufficient capable to achieve the goal of enterprises. Besides, enterprises will seek to meet the staff needs to improve organizational performance, and then enterprises can stand out from the competitive environment. The research was to investigate person-organization fit on job involvement on the personality traits as a moderating variable, to analyze the difference of person-organization fit, locus of control and job involvement among different backgrounds of insurance salespeople, and to study the relationships of these variables.
The research samples were insurance salespeople from Southern Taiwan used by quantitative research methods. 450 questionnaire in total were distributed. After invalid responses were eliminated, the valid questionnaires were 404, and response rate was 89.77%. As follows, the major findings of study revealed:
1. Person-organization fit had a significant correlation with job involvement.
2. The dimensions of person-organization fit on the predictive ability of job involvement: Supplementary fit and needs-supplies fit could predict job involvement. Demands-abilities fit couldn’t predict job involvement.
3. When the insurance salespeople tend to have higher internal locus of control, the degree of their job involvement is higher.
4. Sexual and position had significant correlation with job involvement.
5. The interaction between person-organization fit and internal locus of control was unable to predict for job involvement.
6. The interaction between person-organization fit and external locus of control was a reverse predictor for job involvement.
Finally, according to the result of the research, suggestions are provided to the insurance industry in Taiwan and the future researchers. The suggestions for promoting person-organization fit are also provided.
Key words: insurance salespeople, person-organization fit, locus of control, job involvement.
摘 要 i
ABSTRACT ii
謝 誌 iii
目 次 iv
表目次 v
圖目次 vi
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 名詞釋義 5
第四節 研究步驟與流程 6
第二章 文獻探討 10
第一節 個人與組織契合度 10
第二節 工作投入 18
第三節 人格特質 26
第四節 台灣保險業概況 31
第五節 本研究變項之關聯性研究 34
第三章 研究方法 38
第一節 研究架構 38
第二節 研究假設 39
第三節 研究對象與抽樣方法 40
第四節 變項之測量工具 41
第五節 資料分析方法 48
第四章 研究結果與分析 50
第一節 樣本特性分析 50
第二節 各研究變項之描述性統計分析 52
第三節 差異分析 53
第四節 相關分析 57
第五節 迴歸分析 58
第六節 假設驗證與結果討論 65
第五章 結論與建議 71
第一節 研究結論 71
第二節 研究建議 74
參考文獻 77
一、中文文獻 77
二、英文文獻 82
附 錄 90
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