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研究生:黃韋憲
研究生(外文):HUANG WEI HSIEN
論文名稱:企業導入供應鏈管理系統後員工之使用態度、接納程度與績效影響之研究
論文名稱(外文):A Study of Relationship among Using Attitude, Degee of Assimilation and Performance after Implementing Supply Chain Management
指導教授:丁冰和丁冰和引用關係曾俊堯曾俊堯引用關係
學位類別:碩士
校院名稱:東海大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:80
中文關鍵詞:科技接受模式主管參與供應鏈管理理性行為理論主管信念接納
外文關鍵詞:TAMTRAAssimilationChief beliefChief ParticipationSupply Chain Management
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隨著科技的發達,各產業中引進新的資訊系統以提高作業效率是常見的經營策略之一。從資訊系統導入之觀點來看,為使資訊系統在組織中完全發揮預期之效益,先決條件之一便是要讓組織中之員工接受並樂於使用該資訊系統,唯有在使用者接受並樂於使用該資訊系統之情形下,資訊系統才得以將其力量發揮至最大效益。

根據文獻探討,本研究認為:認知易用性、認知有用性、主觀規範會影響使用態度,主管信念與主管參與會影響接納的程度,進而影響使用後的績效。本研究以供應鏈管理系統為例,利用科技接受模式、理性行為理論以及資訊系統的接納等觀點,來探究公司員工資訊系統的接納情形,進而是否提升績效。

本研究對象為公司使用供應鏈管理系統的員工,採用便利抽樣,本研究問卷共發出490份,回收189份,有效問卷180份,有效回收率為36 %。本研究發現認知易用性、認知有用性及主觀規範將正向影響使用態度,主管信念與參與將正向影響接納程度,接納程度將正向影響企業績效,使用態度將部份正向影響企業績效。
With technical development, introduceing advanced information system is helpful to raise the work efficiency in various industries. Information system can bring the organization benefit or not, one of the critical factors is the degrees of staff acception. If the information system can be widely used by staff, it will promote business competition advantage in the industries.

According to the literature review about implementing information system, this study finds that perceived usefulness, perceived ease and subjective norm maybe affect the using attitude, chief’s belief and participation maybe affect the degree of assimilation, and the degree of the assimilation maybe affect business performance. This study mainly takes the supply chain management (SCM) system as an example and verifies the model. The model includes construct of perceived usefulness, perceived ease, subjective norm, using attitude, chief’s belief, chief’s participation, the degree of assimilation and business performance. These constructs are mainly supported by theory of reasoned action and technology acceptance model.

This study adopts convenience sampling to send 490 questionaries to firms of inducing SCM. This data is collected by 180 valid questionnaires, and the retrieve rate is 36%. Employees of SCM in various and received 180 effective ones back. The results show that perceived usefulness, perceiced ease, and subjective norm will positive affect using attitude. Chief’s belief and participation will positive affect the degrees of assimilation. The degrees of assimilation will positive affect business performance. The using attitudes will partly positive affect business performance.
摘要 ii
Abstrct iii
誌謝 iv
目錄 v
表目錄 vii
圖目錄 ix
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機與目的 2
第三節 研究流程 4
第二章 文獻探討 5
第一節 資訊系統導入 5
第二節 供應鏈管理 8
第三節 科技接受相關理論 12
第四節 資訊系統導入後的接納程度與績效 18
第三章 研究方法 21
第一節 研究架構與假說 21
第二節 研究對象與抽樣設計 24
第三節 操作型定義 25
第四節 問卷衡量 29
第五節 資料分析方法 33
第四章 資料分析結果與討論 37
第一節 敘述統計分析 37
第二節 部分最小平方法衡量模式分析 44
第三節 整體關係模式分析 49
第四節 研究假說與實證結果討論 53
第五章結論與建議 55
第一節 研究結論 55
第二節 管理意涵 59
第三節 研究限制 60
第四節 未來研究方向 61
參考文獻 62
附錄: 研究問卷 69
中文部分
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2.葉焜煌(2001),「e 化供應鏈管理之績效指標探討」,資訊管理研究,第三卷,第二期,57-71。
3.經濟部工業局,工業自動化與電子化小組,http://www.moeaidb.gov.tw/!iaeb/.
4.何雍慶、吳文貴、佘溪水(2006),「台灣企業行銷研究活動之研究」,輔仁管理評論,第十三卷,第一期,57-84。
5.許甄妮(2006),探討高階主管支持ERP專案團隊會對使用者滿意度之影響-以團隊合作、系統、資訊和服務品質為中介變數,國立中央大學企業管理研究所碩士論文。
6.黃雅慧(2007),以服務利潤鏈觀點提升連鎖通路經營績效之研究-以怡客咖啡為例,東吳大學企業管理研究所碩士論文。
7.劉峰旭(2004),台灣廠商大陸市場進入模式及經營績效之研究-交易成本理論、制度理論與行為決策理論之整合分析,銘傳大學國際企業研究所碩士論文。

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