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研究生:陳亭羽
研究生(外文):Ting-Yu Chen
論文名稱:影響北部三所醫院醫護人員個人健康紀錄使用意願之因素
論文名稱(外文):The Factors Affecting Usage Intentions of Personal Health Record byPhysicians and Nurses in Three Hospitals of Northern Taiwan
指導教授:溫信財溫信財引用關係
學位類別:碩士
校院名稱:臺北醫學大學
系所名稱:醫務管理學研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2010
畢業學年度:98
語文別:中文
論文頁數:120
中文關鍵詞:個人健康紀錄(Personal Health RecordPHR)科技接受模式(Technology Acceptance ModelTAM)醫護人員使用意願
外文關鍵詞:Personal Health Record (PHR)Technology Acceptance Model (TAM)Physicians and NursesBehavior Intention
相關次數:
  • 被引用被引用:5
  • 點閱點閱:304
  • 評分評分:
  • 下載下載:7
  • 收藏至我的研究室書目清單書目收藏:1
背景與目的:個人健康紀錄(Personal Health Record, PHR)是一個可以協助醫護人員執行醫療照護的工具,它不僅可提供正確、及時之資訊,以維護與管理個人健康,且能因此節省整體醫療浪費並提高醫療照護品質。然而醫師及護理人員對於PHR之態度及使用意願,將會影響此系統是否能夠有效發揮功效。因此,本研究應用科技接受模型(Technology Acceptance Model, TAM)等理論,由影響醫護人員的認知及態度之因素來探討其使用意願,期望從理論模型之建構作為醫療機構未來推動PHR之參考。
方法:本研究為橫斷性研究,以自填性結構問卷為研究工具,採立意取樣方式,以台北縣市三所醫院醫護人員為研究對象。問卷內容在經過效度及信度檢定後進行測試。調查期間爲99年4月19日至99年5月21日,問卷之回收結果,醫師部份,發出470份,有效問卷204份,回收率為43.40%;護理人員部份,發出1060份,有效問卷468份,問卷回收率為44.15%。問卷資料經整理後,分別使用SPSS12.0及AMOS18.0統計套裝軟體,進行描述性及結構方程模式(Structural Equation Modeling, SEM)統計分析。
結果:本研究以驗證性因素分析,並刪除變項修正以取得最佳解釋模型後,醫師部份,修正模式之卡方值為386.854、卡方值/自由度為1.653。GFI為0.864、AGFI為0.826、RMSEA為0.057,其值表示在整體模式有合理的配適度。而諸多影響醫師PHR使用意願之因素中,最顯著的為「知覺有用性」(整體效果=0.449, p<0.001),另醫師的使用態度可解釋使用意願39.4%之變異,而相關研究變項可解釋使用態度56.3%的變異,其中知覺有用性、資料安全及主觀規範對使用態度有正向之顯著影響;而護理人員部份,修正模式之卡方值為647.356、卡方值/自由度為2.304。GFI為0.902、AGFI 為0.877、RMSEA為0.053,且RMSEA值接近0.05,表示在整體模式有合理的配適度。而影響護理人員PHR使用意願之因素中,則是以「主觀規範」為關鍵因素(整體效果=0.216, p<0.05),護理人員之使用態度可解釋使用意願89.2%之變異,而相關研究變項可解釋使用態度82.6%的變異,其中知覺有用性、知覺易用性、電腦自我效能及主觀規範對使用態度有正向之顯著影響。
結論:醫護人員對於個人健康紀錄之使用意願,經由本研究模型之建構,醫師資料與TAM理論部分相符,護理人員則完全符合。大部分之醫護人員均願意使用個人健康紀錄且持正向之態度,且使用態度對使用意願有正向之顯著影響。因此未來醫療機構在PHR設計上,應注重產生醫療照護之實質效益進而提升其有用性,並制訂相關的推行政策以提高使用意願。


Background and Objectives: Personal Health Record (PHR) is a tool for clinicians to provide care effectively and save medical cost by accurate and timely health information. However, whether the PHR system could be successful implemented depends on physicians and nurses’ attitude and behavior intention. This study will explore the factors affecting clinicians’ intentions of PHR which is based on Technology Acceptance Model (TAM) and related theories. The theoretical model we built could also be referred to hospital PHR implementation.
Methods: It was a cross-sectional study and conducted by structured questionnaire. We used judgmental sampling that subjects were physicians and nurses in three hospitals of northern Taiwan. After verifying validity and reliability, questionnaires were collected in the period of April 19 to June 21, 2010. A total of 204 valid questionnaires were collected from physicians (response rate: 43.40%) and 468 from nurses (44.15%). SPSS12.0 and Structural Equation Modeling (SEM) statistics software were used to analyze data and verify the hypotheses.
Result: The confirmatory factor analysis (CFA) was used to revise the factor structure and get the optimized model. The revised model of χ2, χ2/df , GFI, AGFI and RMSEA for physicians were 386.854, 1.653, 0.864, 0.826 and 0.057 respectively, which showed the theoretical model fitted the observed data well. Perceived usefulness played the most significant factor for physicians’ attitude (total effect=0.449, p<0.001). Physicians’ attitude explained 39.4% variances of their PHR behavior intention. The results also showed that perceived usefulness, security, and subjective norm influenced physicians’ attitude positively. Similarly, the theoretical model for nurses fitted the observed data well, the revised model of χ2, χ2/df , GFI, AGFI and RMSEA were 647.356, 2.304, 0.902, 0.877 and 0.053 respectively. Subjective norm played the most significant factor for nurses (total effect=0.216, p<0.05). Nurses’ attitude explained 89.2% of their PHR intention. The results also showed that perceived useful, ease of use, computer self-efficacy and subjective norm influenced nurses’ attitude positively.
Conclusions: The models constructed by our study fitted the TAM and found that physicians and nurses had the positive intention and attitude of PHR. Moreover, clinicians’ attitude influenced their behavior intention significantly (p<0.001). Therefore, the design of PHR should be focused on usefulness, and policies of healthcare organizations should offer incentives to promote the acceptance of PHR.


致謝 I
中文摘要 II
Abstract IV
目錄 VI
表目錄 VIII
圖目錄 IX
第一章 前言 1
第一節 研究背景與動機 1
第二節 研究重要性 4
第三節 研究目的 6
第二章 文獻探討 7
第一節 個人健康紀錄的定義及效益 7
第二節 個人健康紀錄的發展現況 10
第三節 醫療資訊的隱私安全 14
第四節 電腦自我效能 17
第五節 資訊科技接受度的理論與模式 19
第六節 總結 25
第三章 研究方法與設計 26
第一節 研究架構 27
第二節 研究假說 28
第三節 研究變項及操作型定義 29
第四節 研究材料與方法 32
第五節 資料處理及分析方法 36
第四章 研究結果 40
第一節 問卷回收情形 40
第二節 樣本基本資料分析 41
第三節 研究變項描述性統計 46
第四節 使用結構方程模式驗證研究模型 54
第五章 討論 71
第一節 研究假說驗證 71
第二節 認知及對使用態度之影響 73
第三節 其它因素對使用態度之影響 76
第四節 使用態度及使用意願 80
第五節 研究限制 82
第六章 結論與建議 83
第一節 結論 83
第二節 建議 87
參考文獻 89
中文部份 89
英文部份 93
附錄 99
附錄一:專家內容效度之專家 99
附錄二:內容效度審查結果彙整 100
附錄三:研究問卷 103
附錄四:最適模式題項內容(醫師) 109
附錄五:最適模式題項內容(護理人員) 110
附錄六:問卷題項簡稱對照表 111
附錄七:簡介影片內容 113














表目錄
表2-1 個人健康紀錄的定義彙整表 8
表2-2 醫療領域相關科技接受模式文獻彙整 23
表3-1 變項名稱、操作型定義及資料屬性 30
表3-1 變項名稱、操作型定義及資料屬性(續) 31
表3-2 原始問卷量表之信度分析 35
表3-3 本研究所採用之配適度指標一覽表 38
表4-1 各職業類別回收情形一覽表 40
表4-2 樣本基本資料分析 44
表4-3 研究變項次數分配表(醫師) 50
表4-4 研究變項次數分配表(護理人員) 52
表4-5 本研究模式配適情形(醫師) 63
表4-6 本研究模式配適情形(護理人員) 63
表4-7 SEM最適模式修正過程(醫師) 64
表4-8 SEM最適模式修正過程(護理人員) 64
表4-9 測量模式之信度和效度的評估(醫師) 65
表4-10 測量模式之信度和效度的評估(護理人員) 66
表4-11 區別效度(醫師) 67
表4-12 區別效度(護理人員) 67
表4-13 研究變項路徑分析結果(醫師) 68
表4-14 研究變項路徑分析結果(護理人員) 68
表4-15 潛在變項直接效用、間接效用與總效用(醫師) 69
表4-16 潛在變項直接效用、間接效用與總效用(護理人員) 70
表5-1 假說驗證結果(醫師) 72
表5-2 假說驗證結果(護理人員) 72





圖目錄
圖2-1 科技接受模式 20
圖2-1 計畫行為理論 22
圖3-1 本研究之研究流程圖 26
圖3-2 本研究之研究架構 27
圖3-3 結構方程模式分析流程 36
圖4-1 假設模型路徑圖(醫師) 61
圖4-2 假設模型路徑圖(護理人員) 62
















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