隨著環保意識的抬頭與永續發展意識提高，綠色供應鏈管理漸漸受到重視，而其中供應商評選更是重要。筆記型電腦由CPU、硬碟、DRAM、LCD、電池以及Adapter六項關鍵零組件組成，而這些關鍵零組件又可展開至次要組件或更低層級的物料，形成了多階供應鏈。本研究擬從筆記型電腦產品之需求利用品質機能展開方法轉換至關鍵零組件需求，再轉換至工程特性、組件規格乃至物料規格，進而依管理與技術兩項評估準則，其中包含環保準則，建構不同層級之供應商績效評估模式。本研究以LCD與電池兩項關鍵零組件為例進行探討，尋找最佳供應商路徑，同時探究如何將分析之結果回饋於產品設計端。

With the rising awareness on environmental protection and sustainable development, the green supply chain management has been getting more and more attention and in this management, the evaluation of suppliers is even essential. Notebook computer is composed of six key components, namely CPU, HDD, DRAM, LCD, Battery and Adapter and all these key components in turn can break down into their component parts or even into materials. The companies possessing these key components, parts and materials form a multi-level supply chain. This study plans to use the quality functional deployment method to convert the customer needs of notebook computer into the functional needs of key components, then into engineering characteristics, component specifications and material specifications. Based on the above framework, we use both managerial and technical criteria, which include environmental criteria, to develop the performance evaluation model for suppliers at different levels of the supply chain. The study takes LCD and Battery used in notebook computer as an example to explore the model for finding the optimal route of suppliers at different levels of supply chain. In addition, this thesis studies how to use the analysis results to feedback to product design.

目錄
摘要I
AbstractII
誌謝III
目錄IV
圖目錄VI
表目錄VIII
第一章 緒論1
1.1 研究背景1
1.2 研究動機2
1.3 研究目的2
1.4 研究流程3
第二章 文獻探討4
2.1 筆記型電腦產業發展分析4
2.1.1 筆記型電腦成長趨勢4
2.1.2 我國筆記型電腦產業分析5
2.1.3 筆記型電腦現況6
2.2 供應鏈7
2.2.1 供應鏈管理的發展9
2.2.2 供應鏈管理之定義與研究10
2.2.3 供應鏈管理架構12
2.3 綠色供應鏈管理14
2.4 供應商評估準則18
2.4.1 綠色供應商之評估準則19
2.5 品質機能展開23
2.5.1 品質機能展開步驟25
2.5.2 綠色品質機能展開26
2.6 小結27
第三章 模式建構28
3.1 研究範圍及架構28
3.2研究假設29
3.3符號定義29
3.4 方法論流程與模式建構31
3.4.1消費者需求與筆記型電腦各關鍵零組件之關聯強度32
3.4.2供應商之管理準則與權重建立36
3.4.3 建構三階段技術準則模型37
3.4.3.1第一階段技術準則與權重訂定37
3.4.3.2第二階段技術準則與權重訂定41
3.4.3.3第三階段技術準則與權重訂定43
3.5 數學模式建構45
3.6 小結49
第四章 模式參數設計與探討50
4.1消費者需求與筆記型電腦各關鍵零組件之關聯強度50
4.2供應商之管理準則與權重建立58
4.3 LCD供應商之技術準則與權重建立59
4.3.1 第一階段技術準則與權重訂定59
4.3.2第二階段技術準則與權重訂定64
4.4 BATTERY供應商之技術準則與權重建立67
4.4.1第一階段技術準則與權重訂定67
4.4.2第二階段技術準則與權重訂定71
4.4.3第三階段技術準則與權重訂定75
4.5 實證結果分析77
第五章 結論與未來研究方向86
5.1結論86
5.2未來研究方向86
參考文獻88
附錄93

圖目錄
圖1-1 研究流程3
圖2-1 全球筆記型電腦市場規模5
圖2-2 台灣筆記型電腦產業產量規模6
圖2-3 2011~2015年全球筆記型電腦之出貨量預估7
圖2-4 供應鏈生產流程12
圖2-5 供應鏈結構圖12
圖2-6 供應商評選指標13
圖2-7 供應商選擇的層級架構圖14
圖2-8 綠色供應鏈架構圖15
圖2-9 環境與成本概念圖17
圖2-10 組織內部環境化的供應鏈功能模式17
圖2-11 整合性物流之綠色供應鏈18
圖2-12 綠色供應商評選之AHP架構圖20
圖2-13 綠色策略下的供應商評估準則20
圖2-14 綠色供應商之環境績效指標AHP架構圖21
圖2-15 綠色供應商評選之AHP架構圖22
圖2-16 綠色供應商之層級模式架構圖22
圖2-17 綠色供應商之評選模式23
圖2-18 品質屋24
圖2-19 四階段品質機能展開25
圖2-20 綠色品質機能展開27
圖3-1 本研究之架構圖28
圖3-2 建構不同供應商的層級績效模式之研究流程32
圖3-3 品質屋38
圖4-1 LCD架構圖56
圖4-2 BATTERY架構圖57
圖4-3 LCD不同供應商之層級績效模式最佳路徑解80
圖4-4 BATTERY不同供應商之層級績效模式最佳路徑解81
圖4-5所有供應商與被選取供應商之解說圖82

表目錄
表2-1 台灣筆記型電腦產業之全球排名變化5
表2-2 全球2010年PC廠商出貨量排行8
表2-3 供應鏈管理的定義11
表2-4 綠色供應鏈管理定義16
表2-5 1966-1990年前十名評估供應商之評估準則19
表3-1 消費者需求與筆記型電腦各關鍵零組件之關聯強度34
表3-2 CPU第一階段品質機能展開35
表3-3 管理準則之供應商得分37
表3-4 第一階段QFD分析表之修正(局部表示)41
表3-5 第二階段QFD分析表之修正(局部表示)43
表3-6 第三階段QFD分析表之修正(局部表示)45
表4-1 消費者需求與關鍵零組件之關聯強度52
表4-2 LCD第一階段品質機能展開53
表4-3 BATTERY第一階段品質機能展開54
表4-4 DELL公司對其供應商之十一項管理評估準則與權重值58
表4-5 不同層級供應商之管理準則得分數計算59
表4-6 LCD第一階段技術評估準則與權重值60
表4-7 LCD第一階段QFD展開之重要值範圍60
表4-8 LCD第一階段QFD展開之競爭(供應商)分析61
表4-9 LCD第一階段品質機能展開63
表4-10 LCD第二階段技術評估準則與權重值64
表4-11 LCD第二階段品質機能展開66
表4-12 BATTERY第一階段技術評估準則與權重值67
表4-13 BATTERY第一階段QFD展開之重要值範圍68
表4-14 BATTERY第一階段QFD展開之競爭(供應商)分析68
表4-14 BATTERY第一階段QFD展開之競爭(供應商)分析(續)69
表4-15 BATTERY第一階段品質機能展開70
表4-16 BATTERY第二階段技術評估準則與權重值71
表4-16 BATTERY第二階段技術評估準則與權重值(續)71
表4-17 BATTERY第二階段品質機能展開73
表4-17 BATTERY第二階段品質機能展開(續)74
表4-18 BATTERY第三階段技術評估準則與權重值75
表4-19 BATTERY第三階段品質機能展開76
表4-20 LCD各層級之供應商管理準則與技術準則總得分78
表4-21 BATTERY各層級之供應商管理準則與技術準則總得分79
表4-22 實例驗證之最佳路徑前五名85

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