臺灣博碩士論文加值系統

進入知識經濟為主流的二十一世紀，企業欲擁有長期競爭力，必須致力創造並善用高價值的知識管理，「知識管理」議題，已成為近二十年來學術界與企業界的顯學，它確實對提升企業競爭優勢產生了實質效益。文教機構既是知識傳播的機構，其對知識管理的運作模式自是值得探討。本研究經由個案文教機構深入訪談與資料收集研究，首先是知識管理的特質與分類，接著探討個案組織內部知識建構、儲存、擴散等流程，根據知識特質與知識分類的關係，知識分類與知識建構的關係，再因不同的知識特質與分類，形成不同的建構、儲存與擴散的方式。知識管理程序有兩個步驟：其一是知識建構到知識儲存，另一則為知識儲存到知識擴散，據以提升知識管理效益。藉由本文期能提供予文教業者更深入的知識管理運作功能解析，做為文教業業者及準備從事該行業者參考，使能提高此一行業的競爭力。

It is the 21st century to enter the mainstream of knowledge-based economy, enterprises want to have long-term competitiveness, must be devoted to creating and making the best of the information management of high value, ''”knowledge management” has already become an important topic in the academia and business circles in the past 20 years, it has really produced essential benefit in improving enterprise''s competition advantage. Since the mechanism that knowledge spreads of an educational organization, its operational ways in knowledge management deserve the discussion naturally. This research deepens interview and collects materials on the case of a culture and education organization. To explain knowledge characteristics and knowledge classification initially, and then probe into the procedure of knowledge construction, store, and spread. According to the relation between knowledge characteristics and knowledge classification and the connection between the classification and construction of knowledge, different knowledge characteristics and classification form different knowledge construction, store and spread. The procedure for conducting knowledge management has two steps: the first is the process from knowledge construction to knowledge store, and the second is the process from knowledge store to knowledge spread, in order to increase the benefit of knowledge management. This study is expected to give a deeper analysis of the operational functions of knowledge management for the educational industry as a guide to the person who plans to be engaged in this industry and the improvement in the competitiveness of this industry.

目 錄

第一章 緒 論-------------------------------------------------------------------------------- 1
第一節 研究背景與動機-------------------------------------------------------------- 1
第二節 研究目的----------------------------------------------------------------------- 1
第三節 研究對象與範圍-------------------------------------------------------------- 1
第四節 研究流程----------------------------------------------------------------------- 2

第二章 文獻探討----------------------------------------------------------------------------- 3
第一節 知識的意義與內涵----------------------------------------------------------- 3
第二節 知識的特質之相關研究----------------------------------------------------- 4
第三節 知識的分類之相關研究----------------------------------------------------- 5
第四節 知識管理之相關概念-------------------------------------------------------- 7
第五節 知識管理程序之相關研究--------------------------------------------------10
第三章 研究方法-----------------------------------------------------------------------------13
第一節 研究架構-----------------------------------------------------------------------13
第二節 知識特質-----------------------------------------------------------------------13
第三節 知識分類-----------------------------------------------------------------------14
第四節 知識管理程序-----------------------------------------------------------------14
第五節 個案研究與深入訪談--------------------------------------------------------16
第四章 個案研究-----------------------------------------------------------------------------17
第一節 個案文教機構之簡介--------------------------------------------------------17
第二節 個案文教機構之知識特質--------------------------------------------------19
第三節 個案文教機構之知識分類--------------------------------------------------20
第四節 個案文教機構之知識管理程序--------------------------------------------22
第五節 個案文教機構之知識管理系統--------------------------------------------24
第五章 結論與建議--------------------------------------------------------------------------30
第一節 結論-------------------------------------------------------------------------- --30
第二節 管理意涵-------------------------------------------------------------------- --31
第三節 研究建議-------------------------------------------------------------------- --32
參考文獻---------------------------------------------------------------------------------------33
附錄---------------------------------------------------------------------------------------------36

圖 次
圖1-1 研究流程----------------------------------------------------------------------------- 2
圖3-1 研究架構-----------------------------------------------------------------------------13
圖4-1個案文教機構之行政體系---------------------------------------------------------18

表 次
表2-1知識特質的相關研究------------------------------------------------------ 4
表2-2知識分類-------------------------------------------------------------------- 5
表2-3隱性知識傳遞方式--------------------------------------------------------11
表2-4知識擴散的模式--------------------------------------------------------------------12
表4-1 教室分配時段------------------------------------------------------------------------17
表4-2 台灣地區外語教學系統區分------------------------------------------------------19
表4-3 個案文教機構之知識分類---------------------------------------------------------20
表4-4 個案文教機構之教學管理系統---------------------------------------------------21
表4-5知識特質與知識分類的關係------------------------------------25
表4-6知識分類與知識建構的關係------------------------------------26
表4-7知識建構至知識儲存------------------------------------------28
表4-8知識儲存至知識擴散------------------------------------------29
附表1受訪專家之簡介---------------------------------------------------------------------37

中文部分

1. 王如哲（2000），「知識管理的理論與應用」，台北：五南。

2. 王如哲（2000），「教育行政」，高雄：麗文

3. 吳思華（1996），「策略九說：策略思考的本質」，台北：麥田。

4. 吳毓琳（2001），「知識管理在國民中學學校行政應用之研究」，國立台灣師範大學教育學系碩士論文。

5. 李仁芳（1990），「管理心靈」，台北：商略印書館。

6. 林東清（2003），「知識管理」，台北：智勝。

7. 胡瑋珊譯（1999），「知識管理」，台北：中國生產力中心。

8. 馬曉雲（2001），「新經濟的運籌管理—知識管理」，台北市：中國生產力。

9. 張玉文譯（2000），「知識管理」，台北：天下文化。

10. 張紹勳（2002），「知識管理」，台中：滄海。

11. 陳盈甫（1999），「新世紀管理哲學—知識管理」，第三波（1999.8），77-79。

12. 傅振焜譯（1994），「後資本主義社會」，台北：時報文化。

13. 廖肇弘（2000），「善用知識管理系統創造企業智慧」，管理雜誌，310，38-40。

14. 齊思賢譯（2000），「知識經濟時代」，台北：時報文化。

15. 樂為良譯（1999），「數位神經系統—與思考等快的明日世界」，台北：南周。

英文部分

1. Ackoff, R. (1994). Nov., ”Demoocratic Corporation”, GAL/QPC.

2. Badaracco, J. (1991). The Knowledge Link: How firms compete through strategic
alliances. Boston: Harvard BusinessSchool press.

3. Beckman,T.(1997). The current state of knowledge management. In J. Liebowltz (Ed).Knowledge management：Handbook(1-1-1-22).New York：CRC Press.

4. Bent, P. and Williams, L.（1999）. Organizational learning：An exploration of organizational memory and its role in organizational change process. Journal of Organizational Change Management,1（5）, pp.377-404.

5. Bohn, R.E. (1994) Measuring and Managing Technological Knowledge, Sloan Management Review, 36, 61-73.

6. Bonora, E. A., and Oivind, R. (1993). A Framework for Analyzing the Storage and Protection of Knowledge in Organizations in Implementing Strategic Processes: Change, Learning and Co-Operation. P. Lorange, B. Chakravarthy, J. Roos and A. Van de Ven (eds.), 190-213. Oxford: Blackwell Business.

7. Drucker, P. (1993). Post-capitalist Society. New York: Harper Business.

8.Duffy, J（1999）. Harvesting Experience: Reaping the benefits of knowledge. Prairie Village, Kansas:：ARMA International.

9. Ganguly, A.（1999）Business-Driven Research and Development. West Lafayette,
Indiana：Ichor Business Books.
10. Gardner, H.. (1983a). Frams of Mind：The Theory of Multiple Intelligence, Harper Collins
Press.

11. Gardner, H.. (1983b). Multiple Intelligence ：The Theory in Practice, Harper Collins Press.

12. Harem,T., Krogh,G. and Roos, J.(1996).Knowledge-based Strategic Change. InKrogh and Roos(ed.). Managing Knowledge-Perspectives on Cooperation and Competition, SEGE Publications.

13. Hedlund, G. (1994). A Model of Knowledge Management and the N-Form Corporation, Strategic Management Journal, Vol.15, pp.73-90.

14. Johnston, R.（1998）. The Changing Nature and Forms of Knowledge：A Review .Canberra ：Department of Employment, Education, Training and Youth Affairs.

15. Koestenbaum, P. (1987). Heart of Business：Power and Philosophy, Saybrook Press.

16. Leonard-Barton, D. (1995). Wellsprings of Knowledge：Building and Sustaining the Sources
of Innovation, Harvard Business School Press.

17. Liebowitz, J. (2000). Building Organizational Intelligence :A knowledge
management primer. London: CRC Press.

18. Morgan, G. (1986). Images of The Organization, Newbury Park Press.

19. Nijhof, W. J.（1999）. Knowledge Management and Knowledge Dissemination. In Academy of Human Resource Development（AHRD）Conference Proceedinfs: Knowledge Management（ED431948）.

20. Nonaka, I., and Takeuchi, H. (1995). The Knowledge Creating Company. New York: Oxford University Press.

21. Nonaka, I.. (1994). ”A Dynamic Theory of Organization Knowledge Creation”,
℃Organization Science, Vol.15, No.l, pp.14-17.

22. OECD(1996). The Knowledge-based economy. Paris：OECD

23. Polanyi (1967). The tacit dimension. New York：M.E.Sharp Inc.

24.Quinn, J. B. (1996). Managing Professional Intellect : Making the Most of The Best, Havard Business Review on Knowledge management. Boston:Harvard Business School Press.

25.Ragin, C.C. and Backer, H. S. (1992).What ia a Case, Exploring the Foundations of
Social Inquiry, Cambridge M.A.: Cambridge University Press.

26. Savage, C.. (1996). 5th Generation Management：Co-creating Through Virtual Enterprising, Dynamic Teaming, and Knowledge-networking, Butterworth Heinemann Press.

27. Scherkenback, W. W. (1991). Deming’s Rode to Conti-nual Improvement, Knoxville Press.

28. Sveiby, K. E.（2000）. Intellectual Capital and Knowledge Management.（http://www.sveiby.com.au/Intellectual Capital.html）.

29. Thurow, Lester C. （2000）, Building Wealth: the New Rules for Individuals, Companies, and Nations in a Knowledge Based Economy.

30. Valle Rolf, R. S. and Eckavtsbery, V. (1981). The Metaphors of Consciousness, Plenum
Press.

31. Weber, G.（1971）. Inner city children can be taught to read: Four successful schools. Washington, DC; Council for Basic Education.（ERIC, DocumentReproduction Service, No. ED130243）.

32. Wiig, K. M.(1994). Knowledge Management ：The central management focus forintelligent-acting organigations. Arlington,TX：Schema Press.

33. Yin, R. K. (1984). Case Study Research Design and Methods, London : Sage.