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研究生:王耀進
研究生(外文):Yao-Chin Wang
論文名稱:休閒滿意度、工作滿意度對主觀幸福感之影響:探索休閒偏好與工作偏好的干擾效果
論文名稱(外文):THE EFFECTS OF LEISURE SATISFACTION AND JOB SATISFACTION ON SUBJECTIVE WELL-BEING: EXPLORING THE MODERATE EFFECTS OF LEISURE PREFERENCE AND WORK PREFERENCE
指導教授:蔡啟通蔡啟通引用關係
學位類別:碩士
校院名稱:國立彰化師範大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:英文
論文頁數:58
中文關鍵詞:主觀幸福感休閒滿意度工作滿意度偏好旅館業
外文關鍵詞:subjective well-beingleisure satisfactionjob satisfactionpreferencehospitality industry
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近年來,主觀幸福感成為休閒、心理、管理、社會、經濟等領域熱門的議題。根據服務利潤鏈的理論,滿意度高的員工能提供較高的服務品質,提高顧客滿意度,進而對財務績效有所貢獻。因此,了解員工幸福感的角色在服務業中是非常具有實務意義的。

根據過去研究,本研究將休閒滿意度與工作滿意度視為主觀幸福感兩項重要的前因。在勞動經濟學的理論中,人們的生活可分為休閒與工作兩個部份。從休閒與工作中所獲得的效用就相當於人們從休閒滿意與工作滿意中獲得的幸福感。更進一步地,勞動經濟學裡的偏好理論指出:人們在決策休閒時間與工作時間的投入時,會將所得效果與替代效果納入考量。基於不同的休閒偏好與工作偏好,人們就會在休閒與工作中得到不同程度的效用。亦即,工作偏好與休閒偏好可能扮演干擾的角色,干擾休閒滿意度與工作滿意度對主觀幸福感直接效果。因此,本研究也將檢測工作偏好與休閒偏好的干擾效果。

透過簡單抽樣,共有14家旅館參與本研究。本研究對象為任職於房務部、客務部、餐飲部這些需要與顧客互動的部門一線員工。在資料蒐集程序後,本研究取得261份有效問卷,有效回收率為87%。參與者之回答接通過統計檢測,呈現高信度與效度。

本研究實證結果得到四個主要的研究發現。首先,休閒滿意度與主觀幸福感呈現正相關。其次,工作滿意度與主觀幸福感呈現正相關。再者,工作偏好會干擾工作滿意度與主觀幸福感的正向關係。最後,休閒偏好不會干擾工作滿意度與主觀幸福感的正向關係。這些研究結果提供了有意義的學術與管理意涵。本研究中亦提及研究限制與對未來研究的建議。

In recent years, subjective well-being (SWB) becomes a hot issue in leisure, psychology, management, sociology and economics. Based on service-profit chain, satisfied employee can provide high service quality that improves customer satisfaction, and then contributes to financial performance. Thus, exploring the role of employee SWB is practical in service industry.

According to previous studies, this study took leisure satisfaction and job satisfaction as two main antecedents of SWB. In labor economics, work and leisure are two domains occupy the whole time of people’s daily life. Utilities created from work and leisure domain can be taken as SWB created from leisure satisfaction and job satisfaction. Moreover, preference theory of labor economics further points out the trade-off between work time and leisure time based on people’s evaluation of income effect and substitute effect. With different preference for work and leisure, people can get different levels of utility from these two domains. That is, work preference and leisure preference may play as moderators to moderate the effects of leisure satisfaction and job satisfaction on SWB. Thus, this study also examined the moderate effects of work preference and leisure preference.

By convenience sampling, 14 hotels participated in this study. Employees who work at departments such as housekeeping, front office or food & beverage where they can frequently contact with customers were sampled as participants. After the data collection procedure, we got 261 useable questionnaires with the ratio of useable return as 87%. Responses from participants were statistically tasted with high reliability and validity.

Empirical results of this study reveal four main findings. First, leisure satisfaction is positively related to SWB. Second, job satisfaction is positively related to SWB. Third, work preference moderates the positive relationship between job satisfaction and SWB. Fourth, leisure preference doesn’t moderate the positive relationship between leisure satisfaction and SWB. Such findings provide meaningful academic and managerial implications. Limitations and suggestion for future research were also mentioned in this study.

Table of Contents
Abstract I
中文摘要 II
Table of Contents III
List of Tables V
List of Figures VI
Chapter 1 Introduction 1
1.1 Research Background and Motivations 1
1.2 Research Objectives 3
1.3 Terminology 4
Chapter 2 Literature Review 6
2.1 Definition of SWB 6
2.2 Work and Nonwork Lives 7
2.3 Preference: The Tradeoff between Leisure and Work 10
Chapter 3 Research Methodology 13
3.1 Research Framework and Hypotheses 13
3.2 Participants 14
3.3 Data Collection Procedure 14
3.4 Measurement 17
3.5 Analysis 20
Chapter 4 Results 21
4.1 Sample Description 21
4.2 Reliability and Validity of Measurements 23
4.3 Examining the Effect from Leisure Satisfaction to
SWB 34
4.4 Examining the Effect from Job Satisfaction to SWB 36
Chapter 5 Discussion and Conclusion 39
5.1 Academic Implications 41
5.2 Managerial Implications 42
5.3 Limitations and Future Research 42
References 45
Appendix 1: Questionnaire 53

List of Tables
Table 2.1 Measurements of SWB 7
Table 3.1 Numbers about data collection 15
Table 3.2 Information about the sampled hotels 15
Table 4.1 Descriptive statistics of participants 21
Table 4.2 Factor analysis of subjective well-being 23
Table 4.3 Factor analysis of leisure satisfaction 24
Table 4.4 Factor analysis of job satisfaction 26
Table 4.5 Factor analysis of leisure preference 27
Table 4.6 Factor analysis of work preference 29
Table 4.7 Factor analysis of social desirability 30
Table 4.8 Results of CFA 31
Table 4.9 Cronbach’s α of all measurements 31
Table 4.10 Means, standard deviations, correlations, and
reliabilities 33
Table 4.11 Results of regression analysis for the effects
from leisure satisfaction to SWB 35
Table 4.12 Results of regression analysis for the effects
from job satisfaction to SWB 37

List of Figures
Figure 3.1 Research framework of this study 13
Figure 4.1 Effects of job satisfaction on subjective well-
being under the moderate effects of work
preference 38

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