一、中文部份
1.丁學勤(民97)，零售商承諾量表的發展與驗證，管理學報，25 卷，2期，195-220頁。 2.方世榮(民88)，台灣中小企業之產業網路構形與企業國際化關係研究，企業管理學報，45期，99-126頁。
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7.吳長生(民90)，地主國特性與事業策略對品牌化策略的影響，企銀季刊，25卷，2期，205-224頁。
8.吳明隆(民98)，結構方程模式AMOS的操作與應用，第二版，台北：五南出版。
9.吳偉文(民98)，服務科學與服務創新策略，東亞論壇季刊，463期， 31-40頁。 10.林清合(民99)，服務創新與信任關係之研究，中正大學企業管理研究所碩士論文。 11.張之德(民90)，協力廠商與產品創新之類型探討－台灣工具機的實證研究，東海大學工業工程研究所碩士論文。
12.莊立民(民91)，組織創新模式建構與實證之研究：以臺灣資訊電子業為例，成功大學企業管理研究所博士論文。 13.莊立民、段起祥(民95)，臺灣服務業組織創新量表發展之研究，產業論壇，8卷，2期，65-83頁。 14.許英傑(民97)，流通經營管理，第四版，台北：新陸出版。 15.陳寬裕、王正華(民99)，結構方程式模型分析實務的運用，台北：五南。
16.黃芳銘(民93)，結構方程模式理論與應用，台北：五南。
17.趙新銘(民96)，服務創新、規範性評估、服務品質與顧客滿意度關係之研究：以小客車租賃業為例，成功大學高階管理碩士在職專班碩士論文。 18.廖偉伶(民92)，知識管理在服務創新之應用，成功大學工業管理科學研究所碩士論文。 19.謝時平(民96)，中小企業創新研究成功關鍵因素之探討，台北大學企業管理研究所碩士論文。 20.藺雷，吳貴生(民92)，服務創新，北京：清華大學。
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