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研究生:李庚儒
研究生(外文):Keng-ju Li
論文名稱:建構及評估以本體論為基的航管員知識學習系統
論文名稱(外文):Constructing and Evaluating an Ontology-Based ATC KnowledgeLearning System
指導教授:蘇國瑋蘇國瑋引用關係
指導教授(外文):Chris K.W. Su
學位類別:碩士
校院名稱:國立高雄第一科技大學
系所名稱:企業電子化研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:英文
論文頁數:114
中文關鍵詞:人機互動數位學習飛航安全與訓練使用性工程
外文關鍵詞:Human-Computer InteractionE- learningFlight Safety and TrainingUsability Engineering
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國際民航組織(ICAO)每年均針對年度飛安事故的模式進行研究分析,資料顯示近幾年飛安事件的發生,機械因素的比率已顯著減少,但是人為因素比例並無顯著下降,並且仍為導致飛安事故的主要原因,顯然在國際航空安全研究領域中,人為失誤(Human Error)已成為飛航安全主要探討的議題。航管員的能力和技術成為避免產生錯誤的關鍵要素,而航管員能力和技術的養成均有賴於學習,惟有不間斷的對航管員施以符合現況的學習訓練機會,使得非設備因素危險因子的解答決策知識成為航管員的邏輯判斷慣性,則能消彌人為因素 (Human Factor, HF)。
本研究將依據ADDIE 模式進行系統開發及採用SCORM(Sharable Content
Object Reference Model)建置及設計系統關鍵決策課程及測驗,並以人機介面設計準則進行系統介面設計,評估階段邀請飛航專家及具系統設計背景人員協助進行系統使用性測試,以使用性工程來進行學習系統的使用性評估,評估階段採用啟發式評估準則及PSSUQ(Post-Study System Usability Questionnaire) 來驗證系統的使用性滿意度,透過12 位具系統開發經驗的研究生實際進行實驗和操作系統,並於實驗後進行問卷調查及訪談,實驗的結果,不論在問卷調查或實驗後的訪談中,多數獲得良好的滿意度,證明本研究具備良好的航管員數位學習程序與介面,組織內可以藉由數位學習系統的建立來輔助正式學習,航管員隨時隨地都可以學習及獲得相關的資源,進而有效的預防飛航安全可能的威脅與人為錯誤發生,增加飛航安全。
Knowledge management system for flight traffic safety and efficiency is very important for driving and air traffic control staff, the individual with the knowledge to make decisions is still the main resource, the ability of ATC staff and technology to become a key element to avoid errors, The air traffic control capacity and technical staff
are dependent on the cultivation of learning, only continuous member of the ATC to impose the status of compliance learning and training opportunities, equipment factors make the risk factors of non-answers to decision-making knowledge to become members of logic ATC inertia Is able to bridge the Human Factors (Human Factor, HF).
The research results will be imported "Constructing and Evaluating an Ontology-Based ATC Knowledge Learning System" study, based on ADDIE model and
SCORM (Sharable Content Object Reference Model) that to build and design the course
exams, based on user interface design to system interface, invited experts by aviation and background to assist with system development and system testing, use of Usability
Engineering for ATCKLS to assess the stage of the heuristic evaluation and PSSUQ (Post-Study System Usability Questionnaire) to verify the system''s usability satisfaction. There are twelve graduates and join the experiment and use the ATCKLS. After the experiment had the questionnaire and interview to verify the acceptance. The
experimental results not only in the statistic results but also in the interview with the experimental participants were all had high satisfaction. Proved this study have good
ATCs’ e-learning process and interface. The organization may by e-learning system to establish to assist the formal learning, to provide staff all-the-time of flexible learning, and will be an expert knowledge of experience spread future To help staff anytime, anywhere learning and access to related resources, and thus effectively prevent the possible threat to flight safety and human error.
摘要 IV
ABSTRACT V
誌 謝 VII
Table of Contents VIII
List of Tables XI
List of Figure XII
CHAPTER 1 INTRODUCTION 1
1.1 Background and Motivation 1
1.2 Importance 4
1.3 Objectives 6
1.4 Research Framework 6
CHAPTER 2 LITERATURE REVIEW 9
2.1 Flight Safety and Training 9
2.1.1 Flight Safety 9
2.1.2 Flight Training 11
2.2 Development of E‐learning 15
2.2.1 E-learning 15
2.2.2 Instructional Design 18
2.2.3 Aviation E-learning 24
2.3 Human‐Computer Interaction (HCI) 26
2.3.1 Human-Centered Design (HCD) 26
2.3.2 User Interface Design 31
2.3.3 Usability Engineering 35
2.4 Ontology 45
CHAPTER 3 RESEARCH METHODOLOGY 48
3.1 System Architecture and System Process 48
3.2 Construction of the Ontology‐Based Knowledge Base 52
3.2.1 The Schema of the Knowledge Base 52
3.2.2 Construction the Knowledge base 54
3.3 Construction of the ATCKLS 55
3.3.1 Constructing Tools of the ATCKLS 55
3.3.2 Interface Design of the ATCKLS 56
3.4 Experimental Design 61
3.4.1Environment and Apparatus 61
3.4.2 Participants 62
3.4.3 Procedure 62
CHAPTER 4 RESULTS AND DISCUSSION 64
4.1 Experimental Results 64
4.1.1 Analysis of Experimental Tasks 67
4.1.2 Analysis of Questionnaire Responses 75
4.1.3 Open-Ended Questions 79
4.2 Discussion 80
CHAPTER 5 CONCLUSIONS 83
5.1 Conclusions 83
5.2 Limitations and Future Work 85
REFERENCES 87
APPENDICES 94
Appendices A : Describes the principle of heuristic evaluation 94
Appendices B : Experimental Task 96
Appendices C : Use of Heuristic Evaluation Checklist 98
Appendices D : Research Questionnaire 99
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