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研究生:陳怡樺
研究生(外文):Yi-Hua Chen
論文名稱:心理契約違反、組織政治知覺、組織犬儒主義與組織公民行為關聯性之探討:以中央健康保險局為例
論文名稱(外文):Psychological Contract Breach、Organizational Politics Perception、Organizational Cynicism And Organizational Citizenship Behavior Discussion of Relatedness:The Case Study of BNHI.
指導教授:施智婷施智婷引用關係
指導教授(外文):Chih-Ting Shih
學位類別:碩士
校院名稱:國立屏東商業技術學院
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:125
中文關鍵詞:組織變革知覺組織公民行為心理契約違反組織政治知覺組織犬儒主義
外文關鍵詞:Psychological Contract BreachOrganizational Po
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全民健康保險局為國營金融保險機構,亦屬於服務性質的產業,位屬第一線的服務人員代表著是健保局的形象,員工必須面對龐大的壓力,也並須對外提供且協助民眾所需資訊。在健保財務虧損連連而健保局員工年終獎金卻享有高達4.6個月之年終獎金及健保雙漲,在社會輿論、民眾觀感之下,推動「健保改制」方案的同時,組織成員可能會對於組織產生心理契約違反、組織犬儒主義、組織政治知覺與組織公民行為等的行為反應。

本研究問卷由研究者親送及透過與相關人員的聯繫發放為至,共計發出30套問卷,即有220份主管部屬配對問卷;共回收有效問卷為198份,有效問卷回收率平均為90%。研究結果發現:當員工知覺到心理契約被違反時,則對於組織政治知覺是沒有影響。心理契約違反越高時,其員工在認知性犬儒的表現越低,對於員工在組織公民行為上的表現越低,對組織有負面的影響。同樣地,心理契約違反高時,員工在情感性犬儒的表現也會越低,亦容易產生焦慮、緊張等。當員工的組織政治知覺越高時,表示對於同事間相互合作間的意願較低,會降低對組織公民行為的表現。而政治知覺越高時,員工知覺組織內存在政治知覺,亦會產生情緒不安的表現。最後,員工如果是高認知性與高情緒性犬儒主義者,則對於組織較容易產生負面上的組織公民行為表現。然而,研究中發現組織政治知覺對心理契約違反與組織公民行為有部分顯著中介效果以及組織犬儒主義對心理契約違反與組織公民行為也有部分顯著中介效果。
The purpose of this study is to explore the relationship among Central Health Insurance Bureau of organizational changes from Permanent Employees and atypical employment alternatives, Psychological Contract Breach、Organizational Politics Perception、Organizational Cynicism and Organizational Citizenship Behavior.

In the methodology, this research uses the methods that combined quantity and quality. A total of 198 valid questionnaires from National Health Insurance Kao-Pei Business group were received.

The regression analysis, T test were used to analyze the collected data. The results shows that Permanent Employees has positive relationship with Psychological Contract Breach . The results of this research: negative with Psychological Contract Breach and Organizational Politics Perception ; positive with Psychological Contract Breach and Organizational Citizenship Behavior ; negative with Psychological Contract Breach and Organizational Cynicism ; positive with Organizational Politics Perception and Organizational Citizenship Behavior ; positive with Organizational Politics Perception and Organizational Cynicism ; positive with Organizational Cynicism and Organizational Citizenship Behavior.
第一章 緒論……………………………………………………………………1
第一節 研究背景…………………………………………………………1
第二節 研究動機…………………………………………………………2
第三節 研究目的…………………………………………………………4
第四節 研究流程…………………………………………………………5

第二章 文獻探討………………………………………………………………6
第一節 健保局改制行政機關過程………………………………………6
第二節 心理契約…………………………………………………………11
第三節 心理契約違反……………………………………………………17
第四節 組織公民行為……………………………………………………21
第五節 組織犬儒主義……………………………………………………25
第六節 組織政治知覺……………………………………………………30
第七節 非典型工作型態…………………………………………………46
第八節 各變項之相關研究結果探討……………………………………50

第三章 研究方法………………………………………………………………55
第一節 研究架構…………………………………………………………55
第二節 研究假設…………………………………………………………56
第三節 研究對象、問卷回收及研究設計………………………………57
第四節 研究變項之操作性定義…………………………………………59
第五節 質性研究之研究取向與工具……………………………………65
第六節 資料分析方法……………………………………………………66

第四章 研究結果………………………………………………………………67
第一節 訪談紀錄…………………………………………………………67
第二節 回收樣本基本資料分析…………………………………………73
第三節 信度統計分析……………………………………………………76
第四節 獨立樣本T檢定…………………………………………………77
第五節 描述性統計與相關係數分析……………………………………78
第六節 迴歸分析…………………………………………………………80

第五章 結論與建議……………………………………………………………92
第一節 研究結論…………………………………………………………92
第二節 討論………………………………………………………………94
第三節 管理意涵…………………………………………………………99
第四節 研究限制與後續研究建議………………………………………100

參考文獻 ………………………………………………………………………101
附錄一 主管問卷………………………………………………………………116
附錄二 部屬問卷………………………………………………………………117
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