跳到主要內容

臺灣博碩士論文加值系統

(44.192.20.240) 您好!臺灣時間:2024/02/24 23:35
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:陳怡樺
研究生(外文):Yi-Hua Chen
論文名稱:心理契約違反、組織政治知覺、組織犬儒主義與組織公民行為關聯性之探討:以中央健康保險局為例
論文名稱(外文):Psychological Contract Breach、Organizational Politics Perception、Organizational Cynicism And Organizational Citizenship Behavior Discussion of Relatedness:The Case Study of BNHI.
指導教授:施智婷施智婷引用關係
指導教授(外文):Chih-Ting Shih
學位類別:碩士
校院名稱:國立屏東商業技術學院
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:125
中文關鍵詞:組織變革知覺組織公民行為心理契約違反組織政治知覺組織犬儒主義
外文關鍵詞:Psychological Contract BreachOrganizational Po
相關次數:
  • 被引用被引用:2
  • 點閱點閱:245
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:1
全民健康保險局為國營金融保險機構,亦屬於服務性質的產業,位屬第一線的服務人員代表著是健保局的形象,員工必須面對龐大的壓力,也並須對外提供且協助民眾所需資訊。在健保財務虧損連連而健保局員工年終獎金卻享有高達4.6個月之年終獎金及健保雙漲,在社會輿論、民眾觀感之下,推動「健保改制」方案的同時,組織成員可能會對於組織產生心理契約違反、組織犬儒主義、組織政治知覺與組織公民行為等的行為反應。

本研究問卷由研究者親送及透過與相關人員的聯繫發放為至,共計發出30套問卷,即有220份主管部屬配對問卷;共回收有效問卷為198份,有效問卷回收率平均為90%。研究結果發現:當員工知覺到心理契約被違反時,則對於組織政治知覺是沒有影響。心理契約違反越高時,其員工在認知性犬儒的表現越低,對於員工在組織公民行為上的表現越低,對組織有負面的影響。同樣地,心理契約違反高時,員工在情感性犬儒的表現也會越低,亦容易產生焦慮、緊張等。當員工的組織政治知覺越高時,表示對於同事間相互合作間的意願較低,會降低對組織公民行為的表現。而政治知覺越高時,員工知覺組織內存在政治知覺,亦會產生情緒不安的表現。最後,員工如果是高認知性與高情緒性犬儒主義者,則對於組織較容易產生負面上的組織公民行為表現。然而,研究中發現組織政治知覺對心理契約違反與組織公民行為有部分顯著中介效果以及組織犬儒主義對心理契約違反與組織公民行為也有部分顯著中介效果。
The purpose of this study is to explore the relationship among Central Health Insurance Bureau of organizational changes from Permanent Employees and atypical employment alternatives, Psychological Contract Breach、Organizational Politics Perception、Organizational Cynicism and Organizational Citizenship Behavior.

In the methodology, this research uses the methods that combined quantity and quality. A total of 198 valid questionnaires from National Health Insurance Kao-Pei Business group were received.

The regression analysis, T test were used to analyze the collected data. The results shows that Permanent Employees has positive relationship with Psychological Contract Breach . The results of this research: negative with Psychological Contract Breach and Organizational Politics Perception ; positive with Psychological Contract Breach and Organizational Citizenship Behavior ; negative with Psychological Contract Breach and Organizational Cynicism ; positive with Organizational Politics Perception and Organizational Citizenship Behavior ; positive with Organizational Politics Perception and Organizational Cynicism ; positive with Organizational Cynicism and Organizational Citizenship Behavior.
第一章 緒論……………………………………………………………………1
第一節 研究背景…………………………………………………………1
第二節 研究動機…………………………………………………………2
第三節 研究目的…………………………………………………………4
第四節 研究流程…………………………………………………………5

第二章 文獻探討………………………………………………………………6
第一節 健保局改制行政機關過程………………………………………6
第二節 心理契約…………………………………………………………11
第三節 心理契約違反……………………………………………………17
第四節 組織公民行為……………………………………………………21
第五節 組織犬儒主義……………………………………………………25
第六節 組織政治知覺……………………………………………………30
第七節 非典型工作型態…………………………………………………46
第八節 各變項之相關研究結果探討……………………………………50

第三章 研究方法………………………………………………………………55
第一節 研究架構…………………………………………………………55
第二節 研究假設…………………………………………………………56
第三節 研究對象、問卷回收及研究設計………………………………57
第四節 研究變項之操作性定義…………………………………………59
第五節 質性研究之研究取向與工具……………………………………65
第六節 資料分析方法……………………………………………………66

第四章 研究結果………………………………………………………………67
第一節 訪談紀錄…………………………………………………………67
第二節 回收樣本基本資料分析…………………………………………73
第三節 信度統計分析……………………………………………………76
第四節 獨立樣本T檢定…………………………………………………77
第五節 描述性統計與相關係數分析……………………………………78
第六節 迴歸分析…………………………………………………………80

第五章 結論與建議……………………………………………………………92
第一節 研究結論…………………………………………………………92
第二節 討論………………………………………………………………94
第三節 管理意涵…………………………………………………………99
第四節 研究限制與後續研究建議………………………………………100

參考文獻 ………………………………………………………………………101
附錄一 主管問卷………………………………………………………………116
附錄二 部屬問卷………………………………………………………………117
中文部份
Adams, S. (1998),呆伯特法則(張定綺譯),經典傳訊文化

王錫瑛(2003),組織政治知覺對組織公民行為之影響─外商與本土組織的比較分析,國立中山大學人力資源管理研究所碩士論文。

王錫瑛(2003)。組織政治知覺對組織公民行為之影響–外商與本土組織的比 較分析。國立中山大學人力資源管理研究所碩士在職專班論文。

白立範(2003),組織變革知覺與國際化知覺對組織公民行為之影響研究-以後備司令部軍官為例,大葉大學國際企業管理學系碩士班碩士論文

成之約(1999),淺論非典型聘僱關係工作形態的發展與影響, 勞工行政,139:10-18。

何金銘(2002)等,彙編組織政治知覺量表形成過程,國立中山大學

何金銘,李安民(2002),組織政治知覺與工作滿足及工作壓力之關係,人力資源管理學報,第二卷第四期,81 至106 頁。

吳孝慈(2000),組織政治知覺及其對組織承諾之影響---某大學的實證分析,國立中山大學人力資源管理研究所碩士論文

吳炳鍾等編(1983),大陸簡明英漢詞典(5 版),頁330

李安民(2002),組織政治知覺對員工工作態度之影響,國立中山大學人力資源管理研究所碩士在職專班碩士論文

李伸辰(1999),改變中的臨時工作形態— 美國非典型工作形態新知,勞工行政,139:53-57。

林淑姬(1992),薪酬公平、程序公正與組織承諾、組織公民行為關係之研究,政治大學企業管理研究所博士論文

張春興(1993)。現代心理學。台北。東華書局。

張簡英翔(2007),銀行員工面對組織變革知覺對組織公民行為之研究,國立高雄應用科技大學人力資源發展所碩士論文。

梁正德(2007),中央健康保險局回歸公務機關各項人事成本精算比較

陳安瀅(2003),政治知覺對組織負面影響的干擾因素-以工作滿足為例,國立中山大學人力資源管理研究所碩士論文。

黃俊英、林振岩,(1997)。SAS精析與實例。第1版,華泰書局

楊熾儒(2000)。員工心理契約配適類型與工作行為之個案研究。淡江大學管理科學學系碩士班

鄭津津(1998),勞動派遣相關法律問題之探討,就業與訓練,16(6):12-16。

鄭津津(1999),美國派遣勞動法制之研究,派遣勞動法制研討會,中華民國勞動法學會主辦,輔大國際會議廳,78-92頁。

謝慶鎰(2003),組織政治知覺對組織承諾、工作績效、組織公民行為的影響─公民營企業成員的比較分析,國立中山大學人力資源管理研究所碩士論文。


英文部分
Argyris, C. P. (1960). Understanding organization behavior. Homewood, Dorsey.

Alex, H. (1995). Contingent employment. HR Executive Review, 3(2):1-15.

Andersson, L. M. (1996). Employee cynicism: An examination using a contract violation framework, Human Relations, Vol.49, No.11, pp.1395-1418.

Andersson, L. M., & Bateman, T. S. (1997). Cynicism in the workplace: Some causes and effects. Journal of Organizational Behavior, 18, 449-469.

Anselm Strauss & Juliet Corbin(1997).Basics of qualitative research:grounded theory procedures and techniques

Abraham, R.(2000). Organizational Cynicism: Bases and Consequences. Genetic, Social, and General Psychology Monographs, 126(3), pp.269-292.

Barnard, C. I. (1968). The Functions of the Executive, 30th anniversary ed. Cambridge, MA: Harvard University Press.

Bateman, T. S., & Organ, D. W. (1983). Job Satisfaction and The Good Soldier: The Relationship Between Affect and Employee “Citizenship”. Academy of Management Journal, 26, pp.587-595.

Bronstein, A. S. (1991). Temporary work in Western Europe: Threat or complement to permanent employment? International Labour Review, 130(3):291-310.

Broner, C. K. (2003). Cynicism about organizational change-disposition, or leadership’s creation? The reactions of K-12 educators undergoing systems change, Unpublished Doctoral Dissertation, Walden University.


Cook, W. W., & Medley, D. M. (1954). Proposed hostility and Pharisaic-virtue scales for the MMPI. Journal of Applied Psychology, 38, 414-418.

Cropanzano, R., Howes, J. C., Grandey, A. A., & Toth, P. (1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18(2), 159-180.

Coleman, V. I., & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10, 25-44.

Coylo-Shapiro, J.,& Kessler, I. (2000). Consequences of the psychological contract for the employment relationship: A large scale survey, Journal of management studie, 37, 907-930.

Cable, D. M., & DeRue, D. S. (2002). Interview’s Perceptions of Person-Organization Fit and Organizational Selection Decisions. Journal of Applied Psychology, 87, pp.875-884.

Drory, A., & Romm, T. (1990). The Definition of Organizational Politics: A Review. Human Relations, 43, pp.1133-1154.

Drory, A., “Perceived Political Climate and Job Attitudes”, Organization Studies, 14, pp.59-71,(1993)

Dunlop, J. T. (1993). Industrial relations systems (Revised edn.). Boston: Harvard Business School

De Grip, A., J. Hoevenberg, & E. Willems. (1997). Atypical employment in the European Union. International Labour Review, 136(1):49-71

Dean, J.W. Jr., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23(2), 341-352.

Davis, W. D., & Gardner, W. L. (2004). Perceptions of Politics and Organizational Cynicism: An Attributional and Leader-Member Exchange Perspective. The Leadership Quarterly, 15, pp.439-465.
Ferris, G. R., Russ, G. S. & Fandt, P. M. (1989). Politics in Organizations. In R. A. Giacalone & P. Rosenfeld (Eds.). Impression Management in The Organization. Hillsdale, NJ: Erlbaum.

Ferris, G. R. et al. (1989), Politics in organizations, Hillsdale, Lawrence Erlbaum, NJ

Ferris . G.R. & Judge .T.A.(1991). Personnel/Human Resources Management : A Political Influence Perspective. Journal of Management ,17, No2,447-488.

Ferris, G. R., & King, T. R. (1991). Politics in Human Resources Decision: a Walk on Dark Side. Organization Dynamics, 20, pp.59-71.

Ferris, G. R., & Kacmar, K. M. (1992). Perceptions of Organizational Politics. Journal of Management, 18(1), 93-116.

Ferris, G. R., Frink, D. D., Galang, M. C., & Zhou, J. (1996) Perceptions of Organizational Politics: Prediction, Stress-Related Implications, and Outcomes. Human Relations, 49(2), 233-266.

Farh, J. L., Earley, P. C. & Lin, S. C. (1997) Impetus for action:A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, Vol. 42, No. 3, 421-444.

Gandz J ., Murray V.V.(1980,) The Experience of Workplace ,Academy of Managemant Journal , Vol12 , No2 , 237-251.

Graham, J. W.(1991).An Essay on Organizational Citizenship Behavior, Employee Responsibilities and Right Journal,4:249-270.
Hackman ,J . R. &Oldman , G R ,(1980) , Work redesign . Resding. MA:Addison-wesley , Publishing Co.

Hoppock, R., Job Satisfaction, Harper & Row Inc, New York, (1935).

Herriot, P., Manning, W. E. G., & Kidd, J. M. (1997). The content of the psychological contract. British Journal of Management, 8, 151-162.

Hair, J. Jr., Anderson, R. E., Tatham, R. L.,& Black, W. C. (1998). Multivariate data analysis with Reading (4th). N.J: Prentice Hall.

Harrell-Cook G., Ferris, G. R.,& Dulebohn, J. H.(1998). Political Behaviors as Moderators of the Perceptions of Organizational Politics-Work Outcomes Relationships. Journal of Organizational Behavior, 20, pp.1093-1105Jex, S. M.,& Beehr, T. A. (1991). Emerging theoretical issues in the study of work-related stress, Greenwich, CT.

Katz, D.(1964).The motivational basis of organizational behavior. Behavioral Science, Vol. 9, 131-146.

Katz,D. & Kahn,R.L.(1978.) The Social Psychology of Organizations. New York:John Willy & Sons, Inc.

Kanter, D. L., & Mirvis, P. H. (1989). The cynical Americans: living and working in an age of discontent and disillusion (1st ed.): San Francisco : Jossey-Bass.

Kacmar, K. M., & Ferris, G. R. (1991). Perceptions of Organizational Politics Scale(POPS): Development and Construct Validation, Educational & Psychological Measurement, 51(1), 193-205.

Kacmar K. M. & Ferris G.R.(1993) Politics at Work : Sharpening the Focus of Political Behavior in Organizations, Business Horizons,36,70-74.

Kacmar, K. M., & Carlson, D. S. (1997). Further Validation of The Perceptions of Politics Scale (POPS): A Multiple Sample Investigation. Journal of Management, 23(5), pp.627-658.

Kacmar, K. M., Baron R. A(1999)., Organizational Politics: The State of the Field, Links to Related Processes, and an Agenda Future Research, Research in Personnel and Human Resource Management, Vol.17, Pp.1-39.
Kickul, J., & Lester, S. W. (2001) Broken promises:Equity sensitivity as a moderator between psychological contract breach and employee attitudes and behavior. Journal Of Business And Psychology, Vol.16, 2, ABI/INFORM Global.

Kaplan, S. A., Bradley, J. C., & Ruscher, J. B. (2004). The inhibitory role of cynical disposition in the provision and receipt support: the case of the September 11th terrorist attack, Personality and Individual Differences, Vol.37, pp.1221-1232.

Lodahl, T. M. & Kejner, M., “The Definition and Measurement of Job Involvement”, Journal of Applied Psychology, 49(1), pp.24-33,(1965)

Levinson,H.(1966) What’s Happened to Loyalty? Management Review,55(3):55-58.

Liden ,R.C.,Wayne,S.J.,& Stilwell,D(1993). A longitudinal study on the early development of leader-member exchanges. Journal of AppliedPsychology,78,662-674.

Lucero,Margaret A. and Allen, Robert E. (1994)Employee Benefits:A Growing Source of Psychological contract violations. Human Resource Management ,Vol.33,No:3,pp.425-446.;

Mintzberg, H. (1979). The Manager's Job: Folklore and Fact-Part II. The Canadian Banker & ICB Review, 86(3), 44.


Madison, D. L.(1980). Organizational Politics: An Exploration of Managers' Perceptions. Human Relations, 33(2), pp.79-100.

Murray, V., & Gandz, J. (1980). Games Executives Play: Politics at Work.Business Horizons, 23(6)6, 11.

Macneil, I. R. (1985). Relational contract: What we do and do not know. Wisconsin Law Review, pp. 483-525.

Mirvis, P., & Kanter, D. L. (1991). Beyond Demography: A Psycholographic Profile of the Workplace. Human Resource Management, 30(1), pp.45-68.

McNamara, C. (1999). Overview of cynicism in business organizations.

Morrison,E.(1994). Role Definitions and Organizational Citizenship Behavior:The Importance of Understanding the Employee's Perspective," Academy of Management Journal,37(6):1543-1567.

Masterson, S. S., Lewis, K., Goldman, G. B. & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43(4): 738-748

Niederhoffer, A. (1967). Behind the Shield: The Police in Urban Society. Garden City, New York: Doubleday & Company.

Nunnally, J. C. (1978). Psychometric Theory (2th). N.Y: McGraw-Hill.

Nollen, S., & H. Axel. (1996). Managing Contingent Workers-How to Reap the Benefits and Reduce the Risks. New York: Amacom, American Management Association.

Organ, D. W. (1988).Organizational citizenship behavior: The good soldier syndrome, New York: Lexington Books. Organizational Commitment. Human Resource Management Review, Vol.1, No.1, 61-98.

Porter, L.W. et al., The Politics of Upward Influence in Organizations, CT, JAI Press, Greenwich,(1981)

Polivka, A. E. & T. Nardone. (1989). On the definition of “contingent work”, Monthly Labor Review, 112(12):9-16.

Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H. & Williams,M. L.(1990). Transformational Leader Behaviors and Their Effects on Follows' Truth in Leader, Satisfaction, and Organizational Citizenship Behaviors, Leadership Quarterly,1: 107-142.

Pope, K. S., Butcher, J. N., & Seelen, J. (1993). The MMPI, MMPI-2 & MMPI-A in court. Washington, DC: American Psychological Association.

Parks, J. & Kidder, D. A. (1994). Till Death us Do Part...;Changing Work Relationships in the 199s. Trends In Organizational Behavior, 1,111-136.

Parker, C. P., Dipboye, R. L., & Jackson, S. L. (1995). Perceptions of organizational politics: An investigation of antecedents and consequences.Journal of Management, 21(5), 891-913.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.

Rousseau,D.M.(1989).Psychological and implied contracts in organizations.Employee Responsibilitis and Rights Journal,2(2):121-139

Rousseau, D. M. (1989). Psychological and implied contracts in organization. Employee Responsibilities and Rights Journal, 2(2), 121-139.

Rousseau and Parks,Judi McLean,(1993).The Contracts of Individuals and Organizations,Research in Organizational Behavior,15:1-43.

Robinson, S. L., Kraatz, M. S. & Rousseau,D. M. (1994). Changing Obligations and the Psychological Contract: a Longitudinal Study. Academy of Management Journal, 37, 137-152.

Rousseau, D. M. (1995). Psychological Contracts In Organizations: Understanding Written And Unwritten Agreements. Thousand Oaks, CA: Sage.

Robinson,S.L. & Morrison,E.W.(1995),Psychological contracts and organizational citizenship behavior:The Effects of Unfulfilled Obligations ,Journal of Organizational Behavior,15:245-259.

Robinson,S.L. & Morrison,E.W.(1995),Organizational citizenship behavior:A psychological contract perspective, Journal of Organizational Behavior,16:289-298.

Robinson,S.L.(1996)Trust and Breach of the Psychological contracts,Administrative Science Quarterly,41:574-599.

Rothstein, D. S. (1996). Entry into and consequences of nonstandard work arrangements. Monthly Labor Review, 119(10):75-82.

Robinson, S .L, & Morrison, E. W.(2000) The development of psychological contract breach and violation : a longitudinal study . Journal of organizational behavior ,21 ,525-546.

Robert, J. & Tommy, F., (2001)“Home Sales Approach Records Despite Recession”,American Banker, 167(248), pp.15
Schein, E. H.(1980). Organizational Psychology. Englewood Cliffs : Prentice - Hall.

Smith C. A., Organ D. W. & Near J. P.(1983)Organizational Citizenship Behavior:Its Nature and Antecedents. Journal of Applied Psychology﹐Vol.68, No.4﹐653-663.

Shore, L.M. & Barksdale, K. (1998). Examining Degree of Balance and Level of Bligation in the Employment Relationship: A social Exchange Approach. Journal of Organizational Behavior, 19,731-744.

Turnley, W. H., & Feldman, D. C. (1999). A discrepancy model of psychological contract violations. Human Resource Management Review, 9,3, 367-386.

Tekleab, A . G.,& Taylor , M .S(2003).Aren’t there two parties in an employment relationship?antecedents and consequences of organization-employee agreement on contract obligations and violations. Journal of Organizational Behavior,24:585-608.
Turnley, W.H.,Bolimo, M.C., Lester, S.W. & Bloodgood ,J. M.(2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors . Journal of management ,29,187-206.

Van Dyne,L.,Graham,J.W.,& Dienesch,R.M.(1994).Organizational citizenship behavior:Construct redefinition,measurement,and validation. Academy of Management Journal,37:765-802.

Vance, R. J., Brooks, S. M., & Tesluck, P. E. (1995, May). Organizational cynicism, cynical cultures, and organizational change efforts. Paper presented at the 10th Annual Conference of the Society for Industrial and Organizational Psychology, Orlando, FL.

Vosko, L. F. (1998). Regulating precariousness? The temporary employment relationsship under the NAFTA and the EC Treaty. Relations Undustrielles/Industrial Relations, 53(1):123-155.

Vigoda ,E. (2000). Organizational Politics, Job Attitudes, and Work Outcomes : Exploration and Implications for Public Sector. Journal of Vocational Behavior , 57,326-347.

Woodman (1985)The Organization as political arena , Journal of Management Studies , 22, 2,133-154.

Wanous, J. P., Reichers, A.E., & Austin, J. T. (1994). Organizational cynicism: An initial study. Academy of Management Best Papers proceedings, 269-273.

Wilson, P. A. (1995) , “The Effects of Politics and Power on the Organization Commitment of Federal Executives”, Journal of Management, 21(1), pp.101-118

Wanous, J. P., Reichers, A.E., & Austin, J. T. (2000). Cynicism about organizational change:Measurement, antecedents, and correlates. Group and Organization Management, 25, 132-153.

Wong, Y. T.,Ngo ,H.Y.,& Wong ,C.S.(2003). Antecedents and outcomes of employees’ trust in Chinese joint ventures. Asia Pacific Journal of Management,20(4),481-499.

Yin,R.K(1994).Case study Research:Design and Methods, Newburry Park:Sage Publication.

Zhou, J. & Ferris (1995). , G. R., “The Dimensions and Consequences of Organizational Politics: A Confirmatory Analysis”, Journal of Applied Social Psychology, 25(19) , pp.1747-1764,
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top