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研究生:張春秀
研究生(外文):Chun-Hsiu Chang
論文名稱:台灣航太工業品質管理與供應商整合之研究
論文名稱(外文):Quality Management and Supplier Integration-A Study of Aerospace Industry in Taiwan
指導教授:郭倉義郭倉義引用關係
指導教授(外文):Tsuang Kuo
學位類別:碩士
校院名稱:國立中山大學
系所名稱:企業管理學系研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:124
中文關鍵詞:品質管理供應商參與供應商整合供應鏈管理
外文關鍵詞:Supplier integrationSupply chain managementQuality managementSupplier involvement
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品質管理和供應鏈管理是企業兩個最重要的經營策略,它們已成為企業在全球市場上成功和競爭優勢的前提條件。成功執行品質管理可改善供應鏈廠商的競爭優勢,並且幫助企業在全球市場上的經營。供應商整合是供應鏈整合中的一個子集(subset),供應商之間不再是競爭的關係而是競合關係。供應商之間的整合能力,可視為一種競爭優勢,供應商整合程度越好,越有助於供應鏈績效的提升,更進一步提升企業之競爭能力。
本文以台灣航太工業為研究對象探討品質管理與供應鏈整合之間的關係。品質管理包括高階管理人員的領導、問題解決小組、資訊與回饋、流程管理、供應商參與、顧客至上等六項構面。研究採用問卷調查,調查與航空器(aircraft)相關的廠商,便利抽樣廠商之從業人員。研究資料顯示唯有供應商參與對供應商整合有顯著影響。此結論與台灣航太工業之現況頗為吻合,台灣航太工業處於代工及維修之階段,並無設計與自行生產之能力。研究結論顯示無設計能力之製造業,供應商參與是供應鏈整合之唯一關鍵要素。
Quality Management (QM) and Supply Chain Management (SCM) have been considered as two of the most important business strategies. They have become the prerequisite for success and competitive advantage in the global market. Supplier Integration is a subset of supply chain, and supplier relationship is no longer a competition, but competition and cooperation. Integration capabilities between suppliers can be regarded as a competitive advantage. The better supplier integration capabilities, the better supply chain performance. That would further enhance the competitiveness of enterprises.
This paper explores the relationship between QM practices and Supplier Integration of supply chains. The entire population of suppliers to aerospace industry in Taiwan was surveyed to measure use of QM practices. QM is modeled as a second-order construct reflected by six QM practices (small group problem solving, top management leadership for quality, information and feedback, process management, customer focus, and supplier involvement). The results showed supplier involvement is the only factor which has statistically significant effect on supplier integration.
Our study reflects the underlying fact of the aerospace industry in Taiwan; i.e., it is a manufacturing industry with no design capability. For a manufacturing industry without design capability, supplier involvement is the most important construct for effective supply chain management.
誌謝 i
摘要 ii
Abstract iii
目錄 iv
圖次 vi
表次 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第二章 文獻探討 4
第一節 品質管理 4
第二節 品質管理主要構面文獻探討 10
第三節 供應商整合 17
第三章 研究設計 22
第一節 研究架構與研究假設 22
第二節 研究流程 24
第三節 研究變數(基礎構面)與操作型定義 25
第四節 研究工具 30
第五節 研究對象與樣本 43
第六節 資料分析方法 43
第四章 資料分析與討論 46
第一節 樣本特性分析 46
第二節 研究構面信度(reliability)檢定 60
第三節 研究構面因素分析 63
第四節 主要構面與供應商整合(SIG)相關分析 75
第五節 供應商整合(SIG)影響因素 82
第六節 人口統計變數對供應商參與(SI)之影響 93
第五章 結論與建議 103
第一節 研究結論 103
第二節 管理意涵 104
第三節 研究限制與後續研究之建議 106
參考文獻 107
附錄 111
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