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研究生:吳漫榛
研究生(外文):Man-Chen Wu
論文名稱:工作倦怠、工作無聊與員工偏差行為之關係:工作滿意之中介效果
論文名稱(外文):The Relationship among Burnout, Boredom, and Employee Deviant Behavior: The Mediating Role of Job Satisfaction
指導教授:邱淑芬邱淑芬引用關係吳宗祐吳宗祐引用關係
口試委員:邱淑芬吳宗祐
口試日期:2011-06-22
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:企業管理系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:72
中文關鍵詞:工作倦怠工作無聊工作滿意員工偏差行為組織偏差
外文關鍵詞:job burnoutjob boredomjob satisfactionemployee deviant behaviororganizational deviance
相關次數:
  • 被引用被引用:10
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  • 評分評分:
  • 下載下載:233
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在過去探討工作倦怠對工作績效之影響的文獻中,多著眼於任務績效或是組織公民行為,較少討論員工的負面工作行為(如員工偏差行為)。國、內外研究已指出工作倦怠(或工作無聊)所產生之負面情緒會影響工作態度及工作行為。因此,本研究目的在探討工作倦怠(或工作無聊)對員工的組織偏差行為之影響,並以工作滿意作為中介變項,探究工作滿意對工作倦怠(或工作無聊)與員工的組織偏差行為之間的中介效果。

本研究採用問卷調查,以台灣企業之主管與部屬為研究對象,共蒐集263對有效對偶樣本,工作倦怠、工作無聊及工作滿意為部屬自評,組織偏差行為為主管他評。本研究發現,當員工感到工作倦怠時,其較容易展現組織偏差行為。其次,高工作倦怠者,其工作滿意下降,進而展現組織偏差行為。再者,當員工感到工作無聊時,其較容易展現組織偏差行為。最後,高工作無聊者,其工作滿意下降,進而展現組織偏差行為。根據以上研究結果,進一步提供學術貢獻與實務建議,以協助組織減少偏差行為之損失。
On the research of the consequences of burnout, much attention has been paid to the effect of burnout on task performance and organizational citizenship behavior. Relative few studies have focused on the effect of burnout on negative workplace behaviors (e.g., employee deviant behavior). Also, to date, scant research has studied the effect of boredom on employee deviant behavior. Hence, the purpose of this study was to examine the relationship between burnout (and boredom) and employee organizational deviance. In addition, this study investigated the mediating effect of job satisfaction on the relationship between burnout (and boredom) and employee organizational deviance.

Drawing from a sample of 263 supervisor-employee dyads in Taiwan, the results of this study showed that burnout related positively to employee organizational deviance. Additionally, job satisfaction significantly mediated the relationship between burnout and employee organizational deviance. Boredom related positively to employee organizational deviance. Job satisfaction significantly mediated the relationship between boredom and employee organizational deviance. Implication of the results for research and practice were discussed.
摘 要 I
致 謝 III
目 錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究動機與目的 1
第二章 文獻探討 4
第一節 工作倦怠與組織偏差行為之關係 4
第二節 工作無聊與組織偏差行為之關係 13
第三節 工作滿意之中介效果 17
第四節 控制變項 22
第三章 研究方法 23
第一節 研究架構與假說 23
第二節 研究對象與程序 25
第三節 研究變項之定義與衡量 27
第四節 資料分析方法 32
第四章 研究結果 34
第一節 樣本基本資料 34
第二節 描述統計與相關係數 37
第三節 研究假說之驗證 40
第五章 研究結論 48
第一節 研究結果之探討 48
第二節 實務意涵 51
第三節 研究限制 53
第四節 研究建議 55
參考文獻 57
附錄一:主管問卷 67
附錄二:部屬問卷 69
附錄三:部屬代號表 72
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