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研究生:蘇思穎
研究生(外文):Si-Ying Su
論文名稱:資訊科技達成組織管理能力提升之研究-以管理創新為觀點
論文名稱(外文):A Study of Enhancing Management Capacities of the Organization by Information Technology: from Management Innovation Perspectives
指導教授:周子銓
指導教授(外文):Tzu-Chuan Chou
口試委員:周子銓
口試日期:2011-05-30
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:74
中文關鍵詞:管理創新資訊科技管理能力
外文關鍵詞:Management innovationInformation technologyManagement capacity
相關次數:
  • 被引用被引用:4
  • 點閱點閱:339
  • 評分評分:
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  • 收藏至我的研究室書目清單書目收藏:0
由於市場變化越來越快,在環境不確定性高,以及全球化的衝擊下,產業競爭日趨白熱化,而企業如何在市場上生存,提升管理能力成為不可忽視的關鍵因素之一,因此在實務及學術界一直都是受到關注的議題。而現今資訊科技飛快進步,深深影響著社會變動,許多企業進而尋求資訊科技的幫助,期望能藉此提升組織的管理能力,但卻不是每一個企業都能達到預期效益,甚至為了導入資訊科技而耗費大量時間、金錢、資源等成本,卻因失敗造成組織元氣大傷的案例比比皆是,因此本研究希望借助個案公司─長春企業的成功案例,了解其中的差異及關鍵因素。
本研究以長春企業為個案研究對象,觀察其發展資訊科技的E化、M化、U化三個階段,如何透過組織內外部的條件及能力,創造出長春獨特的資訊系統,進而提升相關管理能力。並透過管理創新觀點作為基礎理論,期望藉由其多層次的思維,多方探究資訊科技對於管理能力的影響因素,且目前缺乏利用個案研究的方式,以管理創新的制度觀點、流行觀點、文化觀點、理性觀點在相關議題上的分析討論。因此希望透過此研究能帶給學術界及實務界新的管理思維和方向,並提供給企業管理者一個參考的依據。
As the market changes faster and faster, high uncertainty in the environment, as well as the impact of globalization, the competitions between enterprises become more intense. How to survive in the marketplaces is the question that every organization needs to face. Increasing the management capacities has been one of the key factors cannot be ignored, so it has always been concerned about the issue in practice and academia. Today, information technology has been advanced greatly and influenced deeply on social change. Many companies and then seek the help of information technology, even consume time, money, resources and other costs to introduce IT, hoping to enhance the organization's management capabilities, but not every enterprise can achieve the expected benefits. Because the organizations get hard hit by unsuccessful introduction is very common, we want to know the differences and key factors by Chang Chun Group’s successful experience of using IT.
In this study, we observed Chang Chun Group’s E- phase, M- phase, and U-phase development of information technology, to know that how to create a unique information system to improve the relevant management capacity by using internal and external conditions and abilities in organization. And we want to explore the factors which IT affected management through the multi-level thinking of perspectives on management innovation which is deficiently used to analyze or discuss relevant issues in case studies. Therefore, we aim to bring the new management thinking and direction to academics and industries from this study, and provide a reference for enterprise managers.
摘要........................................................I
Abstract....................................................II
誌謝........................................................III
目錄........................................................IV
圖目錄......................................................VI
表目錄......................................................VII
第一章、緒論................................................1
1.1研究背景與動機...........................................1
1.2研究問題與目的...........................................2
1.3研究範圍與流程...........................................3
1.4論文架構.................................................5
第二章、文獻探討............................................6
2.1管理創新 (Management Innovation).........................6
2.2制度理論.................................................11
2.3資訊科技促進的管理創新...................................16
第三章、研究方法............................................20
3.1研究方法.................................................20
3.2研究對象.................................................22
3.3研究架構.................................................23
3.4研究觀察重點.............................................24
3.5資料收集與分析方法.......................................25
第四章、個案描述............................................29
4.1個案公司簡介.............................................29
4.2個案描述.................................................31
4.2.1.E化時期...............................................33
4.2.2.M化時期...............................................38
4.2.3.U化時期...............................................44
第五章、個案分析............................................50
5.1制度觀點(Institutional Perspective):形塑外在環境......53
5.2流行觀點(Fashion Perspective):策略性IT思維............54
5.3文化觀點(Cultural Perspective):落實IT能力平台.........57
5.4理性觀點(Rational Perspective):整合管理機制...........60
第六章、研究結論與建議......................................63
6.1結論與研究貢獻...........................................63
6.2研究限制與未來發展.......................................68
參考文獻....................................................69
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