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研究生:吳仙議
研究生(外文):Hsien-Yi Wu
論文名稱:知識特性、工作滿足與組織成員知識分享行為之關聯性研究-以國軍留守業務單位為例
論文名稱(外文):A Study of Association among Knowledge Characteristics, Job Satisfaction and Organizational Knowledge Sharing Behavior: The Case Rear Echelon Administration Division of Reserve Command
指導教授:莊文忠莊文忠引用關係
指導教授(外文):Wen-Jong Juang
學位類別:碩士
校院名稱:世新大學
系所名稱:行政管理學研究所(含博、碩專班)
學門:社會及行為科學學門
學類:公共行政學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:中文
論文頁數:136
中文關鍵詞:知識管理知識分享工作滿足知識特性信任關係
外文關鍵詞:Knowledge managementKnowledge sharingJob satisfactionKnowledge CharacteristicsTrust relationship
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國防組織具有權威的軍事科層制度與節制體系,組織成員個體的自主意識上,較無主動促使知識分享的意念與想法,面對如的嚴密的組織結構,知識分享的行為與管理上相對不易,然而因成員間缺乏知識分享意願與行為,產生知識斷層,影響國軍整體作戰能力及國家安全。
為研究欲探究國軍留守業務單位人知識分享意願與行為,以工作滿足、知識特性等構面檢證知識分享意願與行為之關聯性,遂以國軍留守業務單位內成員為此一研究對象,為獲得人組織成員的真實感受,並使其資料具代表性,故以問卷作為測量工具,採用普測方式執行,總計發放問卷300份,回收273份,並將回收之資料,以統計軟體進行分析與探究。
研究結果顯示,組織成員在內在工作滿足、了解自己擁有知識的重要性能可提昇「知識分享行為與意願」,且新進的軍職人員較樂於知識分享意願與行為,此外,導入人員「階級」、「職位」及「身份別」等為調節變項,經分析對原結構無顯著性的差異
National Defense organizations are characterized by authoritative military bureaucratic system and control system. Organization members seldom actively develop the idea and thinking of knowledge sharing in terms of their self-awareness. It is relatively uneasy for them to share and management knowledge in strict organizational structure. However, the knowledge gaps caused by the lack of knowledge sharing intention and behavior among members will affect national armed forces’ overall combat capability and national security.
In order to investigate the knowledge sharing intention and behavior of national armed forces’ rear unit members, this study used aspects such as job satisfaction and knowledge characteristics to test the correlation between knowledge sharing intention and behavior. Therefore, this study selected the members of national armed forces’ rear units as the subjects. To collect the actual feelings of organization members and obtain representative data, this study used questionnaire survey as the research tool and conducted a general survey. A total of 300 questionnaires were distributed, and 273 questionnaires were returned. Moreover, statistical software was used to analyze and investigate the collected data.
The results showed that the organization members’ intrinsic job satisfaction and understanding of importance of the knowledge they possess might increase their “knowledge sharing behavior and intention.” In addition, the knowledge sharing intention and behavior of novice soldiers were stronger. Furthermore, after the moderator variables, such as “rank,” “post,” and “identity” were included, the analysis showed that they did not have a significant effect on the original structure
謝誌-----------------------------------------------------------------------------I
中文摘要-------------------------------------------------------------------------II
英文摘要-------------------------------------------------------------------------III
目錄-----------------------------------------------------------------------------IV
表目次---------------------------------------------------------------------------VI
圖目次---------------------------------------------------------------------------IX
第一章 緒論----------------------------------------------------------------------1
第一節 研究背景------------------------------------------------------------------1
第二節 研究動機與目的------------------------------------------------------------3
第三節 研究流程------------------------------------------------------------------6
第二章 文獻回顧------------------------------------------------------------------9
第一節 知識分享之相關研究--------------------------------------------------------9
第二節 工作滿足理論與知識分享意願------------------------------------------------20
第三節 知識特性與知識分享意願----------------------------------------------------26
第四節 信任關係與知識分享意願----------------------------------------------------29
第五節 小結----------------------------------------------------------------------32
第三章 研究設計------------------------------------------------------------------35
第一節 研究架構與假設------------------------------------------------------------35
第二節 研究方法------------------------------------------------------------------37
第四章 結果分析與討論------------------------------------------------------------59
第一節 描述性統計分析------------------------------------------------------------59
第二節 相關分析------------------------------------------------------------------73
第三節 T檢定與變異數分析---------------------------------------------------------76
第四節 多元迴歸分析--------------------------------------------------------------92
第五章 結論與建議----------------------------------------------------------------99
第一節 研究結果------------------------------------------------------------------99
第二節 研究建議------------------------------------------------------------------103
第三節 研究限制與後續研究建議----------------------------------------------------105
參考文獻-------------------------------------------------------------------------106
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