臺灣博碩士論文加值系統

This paper presents the result of a studying that explore user satisfaction of using computer applications in education and training management section in Dalat University, the relative information system management with demand for information technology and information and communication technology using in working place daily has an important role for education and management in Vietnam. This study adopts the definition of attitude, intention and satisfaction as the psychological state of the importance and personal relevance that users relate to a given system for academic management. Nine hypotheses were proposed, and nine were supported by users. In both a short-tested factors demand framework and a production function framework of development variables related to DeLone and McLean Information Systems Success Model, we find evidence for complimentarily. User satisfaction to use a system is complementary to institutions and organizations which include broader field responsibilities for academic management term, and more specific-managing firms in academic management affairs.

ABSTRACT i
Acknowledgments ii
Table of Contents iii
List of Tables vi
List of Figures vii
Abbreviations viii
Chapter 1 Introduction 1
1.1 Research Background 1
1.2 The Research Facilities 2
1.3 Research Motive 4
1.4 Research Purpose and Research Questions 5
1.5 Research Approach 6
1.6 Research Procedure 6
Chapter 2 Literature Review 8
2.1 ICT, IT and education management 8
2.2 Background of IT and training management in Vietnam 10
2.3 Theoretical Information System Models 11
2.3.1 Theory of Reasoned Action 11
2.3.2 Theory of Planned Behavior (TPB) 12
2.3.3 Technology Acceptance Model 14
2.3.4 DeLone and McLean IS Success Model 17
2.4 Factors affecting using of technology for education and training management 20
2.4.1 User satisfaction 20
2.4.2 System Reliability 20
2.4.3 Interface Quality 21
2.4.4 System quality 21
Chapter 3 Research Methodology 23
3.1 Research Model 23
3.2 Hypotheses 24
3.3 Measurement of Variables 25
3.4 Data Collection 26
3.5 Research methodology 27
3.5.1 Descriptive Statistics 27
3.5.2 Factor Analysis 27
3.5.3 Reliability Analysis 27
3.5.4 Regression Analysis 27
Chapter 4 Analysis and Results 28
4.1 Sample Description 28
4.2. Reliability Analysis of the Variables 29
4.2.1. System Quality of AAMIS (SQ) 30
4.2.2 Interface Quality of AAMIS (IQ) 30
4.2.3 System Reliability of AAMIS (SR) 31
4.2.4 Attitude toward to use system of AAMIS (ATU) 32
4.2.5 Intention to use system of AAMIS (ITU) 32
4.2.6 User satisfaction of AAMIS (US) 33
4.2.7. Reliability Analysis of all Variables 33
4.3. Descriptive statistics of study variables 34
4.4. Hypothesis testing 35
4.4.1 Linear Regression Analysis for Attitude toward to Use System 35
4.4.2. Linear Regression Analysis for Intention to Use System 36
4.4.3 Linear Regression Analysis for User Satisfaction 37
Chapter 5 Conclusions 39
5.1 Research Findings 39
5.2 Limitation 40
5.3 Future Study 41
5.4 Conclusion 41
References 42
Appendix Questionnaire in English 51

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