隨著產業競爭的白熱化，企業談績效多與團隊領導者的領導風格結合，或是從情緒管理與情緒智力探討對組織績效的影響，鮮少從主管正負向情緒之觀點出發去研究與個人績效之關係。而組織內具有高凝聚力對個人績效通常都有正向的影響，但主管的正負向情緒是否會透過凝聚力間接影響到個人績效，也是本研究聚焦的地方。
本研究的目的即是探討企業之主管正負向情緒對其團隊成員個人績效及凝聚力的影響，採用問卷調查方式，共蒐集了七家企業，研究對象是金融、電信及殯葬服務業內最基層的第一線服務人員。
研究結果發現，當主管表現出較多的正向情緒，愈容易提升員工績效；反之則降低員工績效；凝聚力對主管正向情緒與個人績效具部分中介效果，但對主管負向情緒與個人績效則不具中介效果。同時，本研究的結果有助於了解員工主管的正負向情緒如何影響團隊成員個人績效的過程，最後本研究也討論相關管理之意涵。

With the growing competition in the industry, business to discuss individual performance by the team leader's leadership style, or the impact of organizational performance from the emotional management and emotional intelligence, rarely to research on the relationship between leader’s positive and negative emotions and team member performance. And a high cohesive organizations often have a higher individual performance. But leader’s positive and negative emotions will indirectly affect individual performance through cohesion. This is also the focus of this research .
Purpose of this research is to explore leader’s positive and negative emotions effect on team member performance and cohesion . This research collected seven companies of questionnaire. Research objects are the financial, telecommunications and funeral service industry's primary line of service personnel.
Research found that when leader showed more positive emotions, the more easily enhance employee performance . On the contrary, reducing employee performance. Cohesion on leader’s positive emotions and personal performance with a mediating effect, but leader’s negative emotions and individual performance is not a mediating effect. At the same time, this research results can help us to understand the process that a leader’s positive and negative emotions how to affect the team member's personal performance. Finally, the research also discusses the management implications and meaning.

中文摘要 ....................................................................................................I
英文摘要……………………………………………………............II
目錄………………………………………………………………….......III
表目次…………………………………………………………………....V
圖目次…………………………………………………………………..VI
第一章 緒論...............................................................................................1
第一節 研究背景與動機..........................................................................1
第二節 研究目的......................................................................................3
第二章 文獻探討 .........................................................................................4
第一節 情緒管理與主管正負向情緒.................................................... 4
第二節 主管正負向情緒與個人績效....................................................10
第三節 主管正負向情緒與凝聚力........................................................15
第四節 凝聚力與個人績效…………………………............................21
第五節 凝聚力對主管正負向情緒與個人績效的中介效果……........23
第三章 研究方法........................................................................................25
第一節 研究架構....................................................................................25
第二節 研究假設....................................................................................26
第三節 研究工具....................................................................................27
第四節 研究對象....................................................................................29
第五節 問卷發放與回收........................................................................29
第六節 資料分析方法............................................................................30
第四章 研究結果與分析............................................................................32
第一節 描述性統計分析........................................................................32
第二節 信度分析....................................................................................34
第三節 相關分析....................................................................................35
第四節 效度分析....................................................................................37
第五節 迴歸分析....................................................................................45
第五章 討論與建議....................................................................................53
第一節 分析結果討論............................................................................53
第二節 管理意涵....................................................................................55
第三節 研究限制與建議未來研究方向................................................57
參考文獻......................................................................................................59
附錄..............................................................................................................68

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