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研究生:黃振誠
研究生(外文):Chen-Cheng Huang
論文名稱:一組協同生產的溝通原則
論文名稱(外文):A Set of Communication Principles for Collabaorative Production
指導教授:黃欽印黃欽印引用關係
指導教授(外文):Chin-Yin Huang
口試委員:何應欽、蔡禎騰、王偉華、張書文、陳武林、黃欽印
口試委員(外文):Ying-Chin Ho, Jen-Teng Tsai, Wei-Hua Andrew Wang, Shu-wen Chang, Wu-lin Chen,Chin-Yin Huang
口試日期:2011-01-12
學位類別:博士
校院名稱:東海大學
系所名稱:工業工程與經營資訊學系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2010
畢業學年度:99
語文別:英文
論文頁數:117
中文關鍵詞:協同組織組織溝通合作夥伴動態性交易成本
外文關鍵詞:Collaborative OrganizationOrganizational CommunicationPartner DynamicsTransaction Cost
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協同生產需要協同地溝通協調協同生產活動。公司間的溝通傳達各種不同的資訊和交換資料。溝通的過程也伴隨著成本。因此,協同生產需要有良好的溝通設計。但是目前還沒有文獻提出如何設計協同生產的溝通方法。
本研究的目的希望發展出溝通的基本法則(溝通原理和溝通原則)。本研究定義溝通的三角構面:協同組織、生產需求、組織溝通。在這三個構面中有六個影響溝通的基本元素,包括協同的形成、合作夥伴的動態關係、公司間的關係、溝通成本、交易成本和溝通的時效性。從這些元素的研究發展出四個命題和六個推論。本研究進一步推導出九個溝通的原則。
從這九個溝通的原則中發現,溝通最基本的原則是原則1的連結組織間的資訊系統和原則2和3,組織間的資訊分享/交換和資訊系統的整合。但是,這些還無法完全解決溝通的所有問題。在溝通的過程中,組織間必須願意進行溝通,才能成功的進行溝通。因此,組織間必須建立原則4,組織間的信賴關係,才能進一步發展原則5和6,讓組織間的存貨水準和生產排程資訊透明化和達成組織間利益和風險的分享。建立組織間的信賴關係則有賴於原則9的維持組織間的持續關係。要維持組織間持續的關係,每個組織必須保持原則7和8,組織本身的專業領先和良好的商譽。
本研究進一步以這九個溝通原則設計一個協同生產案例的溝通系統。此案例使用一個溝通原則的分析流程圖,找出組織間的生產需求必須引用哪些溝通原則。設計一個協同組織間的訂單確認機制,滿足組織間的溝通需求並成功的運作。
Communication plays a critical role in collaborative production because it fundamentally supports collaborative activities. Communication is basic to the strategic thinking of any company. Various intents, expectations, and costs are inherent in an initiative of communication. No fundamental guidelines have been proposed for the design of collaborative production even though various designs have been investigated.
The purpose of this study is to determine and propose fundamental guidelines (theorems and principles) regarding communication. This research defines a communication triangle that confines communication in three dimensions: collaborative organization, production requirement, and organizational communication. Six elements affecting communication behavior are examined based on the three dimensions; collaborative emergence, partner dynamics, bilateral relationship, communication cost, transaction cost, and communication timing. This research develops four propositions and six corollaries by the triangle. The study deduces and illustrates nine communication principles. The principles present the knowledge of communication that has not been organized to date.
The basic principle in collaborative production is linking information system (Principle 1) between partners so that they can sharing/exchange information and data (Principle 2) in these deduced principles of this study. The collaborative organization also must integrating information system (Principle 3), if their information systems are incompatible. Unfortunately, communication cannot successful if collaborative members are unwilling. Therefore, collaborative organization must develop intercompany trust (Principle 4) to increase reliable relationship between collaborators so that they can transparent stock level and production schedule (Principle 5) and sharing profit and risk between partners (Principle 6). One of methods to develop trustworthiness is keep relationship duration (Principle 9). However, the collaborative organization is dynamic. Companies with attraction of collaborative are those expert and referent in the market (Principle 7 and 8).
A case study, a supply network applies communication Principles to design a communication system for collaborative organization is presented at the end of this study. A flowchart of algorithm is designed for problem shaping of communication between collaborative members. It can indicate actions that should be taken based on communication Principles in each design process of communication system. Furthermore, an order confirmation mechanism is created for a collaborative organization. This mechanism works successfully satisfying communication requirement for the organization.
ABSTRACT……………………………………………………………… i
摘要………………………………………………………………………… ii
Contents iii
Figures… vi
Tables… viii
Chapter 1 Introduction 1
1.1 Background and motivation 2
1.2 Research approach 4
1.3 Research objectives 10
1.4 Research Methodology 10
1.5 Research areas and constrains 11
1.6 Research contributions 12
1.7 Research structure 12
Chapter 2 Literature review and Reasoning fundamentals 14
2.1 Information and communication technologies in collaborative production……………... 16
2.1.1 Agent-based communication system 20
2.1.2 Multi-agent systems 21
2.2 Organization issues in collaborative production 22
2.1.1 Power in collaboration 22
2.2.2 Strength of inter-company bond 29
2.2.3 Bilateral relationships of collaborative production 30
2.3 Economic issues of collaborative production 33
2.3.1 Cost of communication 33
2.3.2 Transaction cost economics 38
2.4 Organizations communication of collaborative production 43
2.4.1 Formal communication 44
2.4.2 Horizontal Bridges Link communication 47
Chapter 3 Principles of communication for collaborative production 50
Chapter 4 Introduction of communication principles in collaborative production 58
4.1 Order confirmation mechanism for collaborative production networks 62
4.1.1 Order confirmation mechanism 62
4.1.2 Agent-based production systems 63
4.2 Collaborative production networks 63
4.2.1 Network structure 63
4.2.2 Three communication protocols 65
4.2.3 Messages for the protocols 70
4.3 Decision processes in the protocols 71
4.3.1 Time variants of orders 71
4.3.2 Procedure plan_procedure() 73
4.3.3 Procedure schedule_procedure() 76
4.4 Development of Distributed Factory Agent System 79
4.4.1 System design 79
4.4.2 Product Specification 80
4.4.3 System input 82
4.4.4 Experiment 83
4.4.5 Summary 89
Chapter 5 Conclusions and contributions 90
5.1 Conclusions 90
5.2 Contributions 91
Appendix A. plan_procedure() Phase I 93
Appendix B. plan_procedure() Phase II 97
Appendix C. schedule_procedure() Phase I 100
Appendix D. schedule_procedure() Phase II 104
References 107
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