臺灣博碩士論文加值系統

金融海嘯後，雲端服務成為最受青睞的委外模式，然而目前國內採用雲端服務的大型企業只有1%，高達57.1%的台灣大型企業對雲端運算抱持觀望態度。因此，如何提供一雲端服務導入評估模式將有助於解決企業對於導入雲端運算之疑惑與不確定性。
綜觀目前國內外文獻在雲端運算導入評估的相關研究，均只針對成本或風險單一面向進行導入雲端之評估。然而在企業進行資訊委外的狀況下，除了希望可以降低成本外，同時也能在最低的風險狀況下並擁有最好的服務。因此，本研究希望透過考量多重目標抵換效果下建構一雲端導入評估模式。根據決策者對於導入雲端時在意的不同角度，將決策者分成平衡型、成本趨向者、風險趨向者及服務趨向者四個類型。文中以不同決策者類型思維進行情境模擬。希望以此模式提供給業界做為參考及後續研究之依據。

After the International Financial Tsunami, the cloud computing services became to the most popular outsourcing pattern, however, there is only 1% of Taiwan''s large enterprises adopt it at this moment, and up to 57.1% of enterprises are still sitting on the fence. Therefore, how to provide a lead-in assessment of the cloud computing services will assist the enterprises with reducing their doubts and uncertainties.
In comparison with the current study in assessment of cloud computing, which only consider single factor, such as cost or risk. However, once the enterprises adopt IT outsourcing, they attempt to not only in reducing the costs, but also having the best service under the lowest risk. Consequently, this study is establishing a lead-in assessment of cloud computing cervices through considering multiple goals that the situation is trade-off. Based on decision maker’ type, there are four types scenarios, such as balanced type, cost oriented, risk oriented, and service oriented. The simulation for the different kinds of scenarios was developed. The results can provide the industry as a reference.

摘要 I
Abstract II
誌 謝 III
目錄 IV
表目錄 VI
圖目錄 VIII
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究範圍與限制 3
1.4 研究流程 3
第二章 文獻探討 5
2.1 雲端運算概論 5
2.1.1 雲端運算定義與特性 5
2.1.2 雲端運算服務內容 9
2.1.3 雲端運算相關研究 12
2.2 導入雲端服務考量因素 14
2.2.1 成本趨動因素 15
2.2.2 風險趨動因素 20
2.2.3 服務趨動因素 25
2.3 多目標決策模式 30
2.3.1 模糊多目標相關應用及研究 31
2.3.2 模糊多目標決策模式 32
第三章 研究方法 38
3.1 研究架構 38
3.2 導入雲端服務評估構面及因素探討 39
3.2.1 問題陳述與假設條件 39
3.2.2 導入雲端服務評估構面及因素 41
3.3 導入雲端服務評估模式建立 47
3.3.1 單一目標方程式定義 48
3.3.2 權重模糊多目標模式建立 56
第四章 案例探討 62
4.1 個案公司基本資料 62
4.2 案例分析 64
4.2.1 權重模糊多目標模式建立及求解 64
4.2.2 敏感度分析 69
第五章 結論 95
5.1 研究結論 95
5.2 未來研究與建議 97
參考文獻 98
附錄1 符號對照表 102

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