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研究生:歐蜜雪
研究生(外文):Katty Michelle Ortiz Rivas
論文名稱:The Study of Business Excellence for Project-based Organizations
論文名稱(外文):The Study of Business Excellence for Project-based Organizations
指導教授:陳啟光陳啟光引用關係
指導教授(外文):Chi-Kuang Chen
學位類別:碩士
校院名稱:元智大學
系所名稱:工業工程與管理學系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2011
畢業學年度:99
語文別:英文
論文頁數:63
中文關鍵詞:Project-based Organizationscritical success factorsEFQM Excellence Modelbusiness excellence.
外文關鍵詞:Project-based Organizations, critical success factors, EFQM Excellence Model, business excellence.
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A review of the previous literature in relation to project management found that enterprises have promoted the use of Project-based Organizations (PBOs) models based on the extension of previous project management tools and grounded in linear relationships. In recent years, a number of management researchers have claimed that these linear relationship type for PBOs models are not adequate to manage the complex situations that are the essence of modern organizations. In order to examine their performance and identify which areas have to be improved, the present study will focus on a study of business excellence for PBOs and develop an instrument to evaluate the degree of excellence for this type of organizations. To achieve this research objective, the PBOs critical success factors are first reviewed and summarized. Then, a comparison between those critical success factors and the criteria in EFQM Business Excellence Model is then made for the development of the model and the instrument proposed in this study. Besides, a case study is conducted to demonstrate the use of the proposed instrument. The result showed it is useful in evaluating the degree of excellence for PBOs and identifying the areas for improvement

A review of the previous literature in relation to project management found that enterprises have promoted the use of Project-based Organizations (PBOs) models based on the extension of previous project management tools and grounded in linear relationships. In recent years, a number of management researchers have claimed that these linear relationship type for PBOs models are not adequate to manage the complex situations that are the essence of modern organizations. In order to examine their performance and identify which areas have to be improved, the present study will focus on a study of business excellence for PBOs and develop an instrument to evaluate the degree of excellence for this type of organizations. To achieve this research objective, the PBOs critical success factors are first reviewed and summarized. Then, a comparison between those critical success factors and the criteria in EFQM Business Excellence Model is then made for the development of the model and the instrument proposed in this study. Besides, a case study is conducted to demonstrate the use of the proposed instrument. The result showed it is useful in evaluating the degree of excellence for PBOs and identifying the areas for improvement.

ABSTRACT III
TABLE OF CONTENTS IV
LIST OF FIGURES VII
LIST OF TABLES VIII
CHAPTER 1 INTRODUCTION 1
1.1 RESEARCH BACKGROUND 1
1.2 RESEARCH MOTIVATION 2
1.3 RESEARCH OBJECTIVES 4
CHAPTER 2 PBOS AND THEIR CRITICAL SUCCESS FACTORS 5
2.1 TYPES OF ORGANIZATIONS 5
2.1.1 FUNCTIONAL ORGANIZATION 5
2.1.2 MATRIX ORGANIZATION 5
2.1.3 PROJECT-BASED ORGANIZATION (PBO) 6
2.2 CRITICAL SUCCESS FACTORS ON PBOS 7
2.2.1 MEETING SPECIFIC CUSTOMERS’ REQUIREMENTS 8
2.2.2 RESOURCE EFFICIENCY 8
2.2.3 INNOVATION 8
2.2.4 KNOWLEDGE MANAGEMENT TRANSFER 9
2.2.5 PROJECT MANAGERS’ ROLE 9
2.2.6 HUMAN RESOURCE MANAGEMENT 10
2.2.7 PROCESSES 10
2.2.8 ALIGNING PROJECTS WITH STRATEGY 11
2.2.9 PROJECT AND UNCERTAINTY 11
2.2.10 ALLIANCES IN PBOS 11
2.3 DEFICIENCIES ON PBOS 12
CHAPTER 3 EFQM EXCELLENCE MODEL 14
3.1THE CRITERION WEIGHTS OF THE EFQM EXCELLENCE MODEL 14
3.2 ENABLER CRITERIA 15
3.2.1 LEADERSHIP 16
3.2.2 POLICY & STRATEGY 16
3.2.3 PEOPLE RESULTS 16
3.2.4 PARTNERSHIPS & RESOURCES 17
3.2.5 PROCESSES, PRODUCTS AND SERVICES 17
3.3 RESULT CRITERIA 17
3.3.1 CUSTOMER RESULTS 17
3.3.2 PEOPLE RESULTS 18
3.3.3 SOCIETY RESULTS 18
3.3.4 KEY RESULTS 18
3.4 EFQM CRITERIA FOR PBOS 19
CHAPTER 4 DEVELOPMENT OF A BUSINESS EXCELLENCE MODEL FOR PBOS 22
4.1 ENABLERS AND PBOS 23
LEADERSHIP 23
PROJECTS AND STRATEGY 24
HUMAN RESOURCE MANAGEMENT 25
ALLIANCES AND RESOURCES 26
PROCESSES AND INNOVATION 27
4.2 RESULT AREAS AND PBOS 27
CUSTOMER RESULTS 28
PEOPLE RESULTS 28
SOCIETY RESULTS 29
KEY PERFORMANCE RESULTS 29
KNOWLEDGE MANAGEMENT TRANSFER 29
CHAPTER 5 DEVELOPMENT OF AN ASSESSMENT INSTRUMENT 31
5.1 STATEMENT DEVELOPMENT 31
5.2 THE USE OF THE INSTRUMENT 33
5.3 A CASE STUDY 33
5.3.1 CASE DESCRIPTIONS 33
5.3.2 DATA ANALYSIS 34
GAP ANALYSIS 34
VALIDITY ANALYSIS 37
5.4 WEIGHT FACTOR ANALYSIS 38
CHAPTER 6 CONCLUSIONS AND SUGGESTIONS 40
6.1 CONCLUSIONS 40
6.2 SUGGESTIONS 41
REFERENCES 42
APPENDIX A 46
APPENDIX B 53


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