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研究生:張凱玲
研究生(外文):Chang,Kai-Ling
論文名稱:探討護理資訊系統使用者滿意度之研究
論文名稱(外文):Investigating User Satisfaction ofNursing Information System
指導教授:廖則竣廖則竣引用關係
指導教授(外文):Liao,Che-Chen
口試委員:陶蓓麗楊欣哲
口試委員(外文):To,Pui-LaiYang,Shin-Jer
口試日期:2012-06-29
學位類別:碩士
校院名稱:國立中正大學
系所名稱:資訊管理學系暨研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:84
中文關鍵詞:護理資訊系統資訊系統成功模式使用者滿意度
外文關鍵詞:Nursing Information SystemIS success modeluser satisfaction
相關次數:
  • 被引用被引用:7
  • 點閱點閱:739
  • 評分評分:
  • 下載下載:83
  • 收藏至我的研究室書目清單書目收藏:1
隨著資訊科技的發展,在護理領域當中亦將電腦導入護理實務,因此,在護理資訊化的過程當中,為能提升績效,設計一套能讓使用者滿意的系統,是醫療機構需重視的議題。本研究以DeLone與McLean所提出的資訊系統成功模式為基礎,並採用文獻回顧之方式,歸納出系統品質與資訊品質的衡量變數,再輔以訪談,找出適合護理情境下的衡量構面。除此之外,系統使用行為當中,使用者亦扮演相當重要的角色,因此,本研究另加入使用者的知覺有用性、易用性及電腦自我效能,除系統層面之外,延伸探討使用者層面。
綜合以上觀點,本研究以系統面 (系統品質與資訊品質) 與使用者面 (知覺有用性、知覺易用性及電腦自我效能) 及使用者滿意度做為研究主軸。藉此深入了解影響護理資訊系統滿意度之因素。研究採用問卷調查法,並以嘉義縣市地區級(含)以上之醫院護理人員為蒐集對像,共蒐集到274份有效問卷。主要以結構方程模式來驗證研究模式內各變數間的因果關係。
研究結果顯示,系統品質與資訊品質均對知覺有用性及知覺易用性有顯著之正向影響,而電腦自我效能對於知覺易用性與知覺易用性對知覺有用性亦有正向影響。此外,知覺有用性及知覺易用性對於使用者滿意度皆有正向之影響。整體上,本研究結果對於理論面與實際面皆具有良好的啟示。
With the development of information technology, the organizations in the nursing field start to use computer system for nursing practice, Therefore, in order to increase work performance, design a satisfactory system has become an important issue among medical institutions. This study base on D&M IS success model for literature review, summing up the variables of system and information quality. Base on the result to conduct an interview, in order to identify suitable measurements.
This study adopt system dimension (system and information quality) and user dimension (perceived usefulness, ease of use and computer self-efficacy) to gain an insight into the factors affecting user satisfaction of Nursing Information System. The questionnaire survey method was adopted, with the Chiayi area as the data collection region. A total of 274 questionnaire copies were collected. The Structural Equation Modeling, SEM was selected as the main method to verify the causal relationship between the variables in the research model.
The results show that system quality and information quality have a significantly positive impact on both perceive usefulness and ease of use. Computer self-efficacy also has positive impact on perceived ease of use and perceived ease of use has positive impact on perceive usefulness. In addition, perceive usefulness and ease of use have great impact on user satisfaction. Overall, the research results are considered inspirational both in theory and in practice.
目錄
圖目錄
表目錄
第一章 緒論
第一節 研究背景與動機
第二節 研究目的與問題
第三節 研究流程
第二章 文獻探討
第一節 護理資訊系統之定義與發展
第二節 資訊系統成功模式
第三節 科技接受模式
第四節 電腦自我效能之發展與介紹
第五節 滿意度
第三章 研究方法與設計
第一節 研究模式
第二節 研究假說推導與建立
第三節 研究變數之操作型定義
第四節 研究設計
第五節 資料分析方式
第四章 資料分析
第一節 樣本結構分析
第二節 信度與效度檢測
第三節 研究模式與研究假說檢定
第五章 結論與建議
第一節 研究結論
第二節 研究貢獻
第三節 研究限制
第四節 未來研究方向
參考文獻
一、 中文文獻
二、 英文文獻
附錄

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