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研究生:黃思帆
研究生(外文):Huang, Si Fan
論文名稱:正與負的權衡-探討無所不在科技壓力與生產力之關係
論文名稱(外文):Positive And Negative Trade-Offs - An Explorative Study Of A Relationship Between Ubiquitous Technostress And Productivity
指導教授:洪為璽洪為璽引用關係
指導教授(外文):Hung, Wei Hsi
口試委員:施東河蔡志豐洪為璽
口試委員(外文):Shih, Dong HerTsai, Chih FongHung, Wei Hsi
口試日期:2012-07-24
學位類別:碩士
校院名稱:國立中正大學
系所名稱:資訊管理學系暨研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:117
中文關鍵詞:行動科技無所不在科技壓力倒U型理論U型調適理論
外文關鍵詞:mobile technologyubiquitous technostressInverted-U TheoryU-shape Theory of Adjustment
相關次數:
  • 被引用被引用:3
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  • 評分評分:
  • 下載下載:53
  • 收藏至我的研究室書目清單書目收藏:0
隨著資訊科技越來越發達,尤其是行動科技這方面,現代每個人幾乎人人都有一支手機,此項行動科技的普及率相當高。行動通訊技術也漸漸成熟,許多地點開始提供無線上網的功能,智慧型手機的使用者也越來越多。隨著行動通訊科技越來越便利,但也發生了許多負面效應,近年來也出現許多負面新聞案例,因此本研究將探討行動科技對於組織員工所帶來之影響。
過去文獻發現無所不在科技壓力對於生產力有正向關係,但科技壓力對於生產力是負向影響,而亦有文獻發現壓力與績效方面會產生倒U型關係,但並未探究無所不在科技壓力與生產力是否存在倒U型關係。本研究針對使用手機與智慧型手機協助工作者進行603份有效問卷調查。本研究進行階層迴歸分析後發現,無所不在科技壓力阻礙者對於生產力有正向影響,但是,無所不在科技壓力與生產力之間並沒有倒U型關係,而是存在著正U型關係。另外,無所不在科技壓力阻礙者會調節無所不在科技壓力與生產力之間的關係。
本研究發現無所不在科技壓力與文獻上的一般心理壓力有所不同,過去壓力的研究為純心理層面,而沒有科技這項因素。本研究結果發現以U型調適理論來解釋無所不在科技壓力與生產力之關係較為合適。最後,本研究建議,由於無所不在科技壓力對於生產力確實存在著正向與負向關係,無所不在科技壓力是無法避免的,因此組織員工必須調適自身工作習慣,去適應無所不在科技壓力,並將此壓力轉為助力。此外,組織也可以提供一些機制來幫助組織員工調節無所不在科技壓力,進而提升組織員工的生產力。

With the advancement of information technology, especially mobile technology, almost everyone has a mobile phone and the penetration rate of the mobile technology is quite high. As mobile communications technologies are more and more convenient, it results in many negative effects. Negative news cases are found in recent years. This study tends to explore the impact of mobile technologies on organizational staff. In this study, we review the literature and find that ubiquitous technostress is positively impacting on productivity while technostress is negatively related with productivity. In the past literature, the inverted U-shaped was used to explain the relationship between stress and performance. This study will examine whether the inverted U-shaped relationship exists between ubiquitous technostress and productivity..
In this study, we surveyed organizational employees who used mobile phones or smart phone to assist their work. After deleting invalid questionnaires, we collected 603 valid questionnaires in total. We used hierarchical regression analysis and found that ubiquitous technostress inhibitors have a positive impact on productivity, but the inverted U-shaped relationship was not found between ubiquitous technostress and productivity. We found that a U-shaped relationship exist between ubiquitous technostress and productivity. In addition, ubiquitous technostress inhibitors moderate the relationship between ubiquitous technostress and productivity.
This study also find ubiquitous technostress and psychological stress is different. According to this study results, we suggest the U-shaped theory of adjustment is more appropriate to explain relationship between ubiquitous techno-stress and productivity. Finally, this study proposes a summary to explain the impact from ubiquitous technostress on productivity. Ubiquitous technostress is both positive and negative impacts on productivity at the same time, and ubiquitous technostress can not be avoided. Organization staff must change their work habits to adapt to ubiquitous technostress. In addition, organizations can also provide some useful mechanisms to help organization staff and reduce ubiquitous technostress, and thereby to enhance organization staff’s productivity.

第一章 緒論
第一節 研究背景與動機
第二節 研究目的與問題
第三節 研究流程
第二章 文獻探討
第一節 無所不在的行動科技
第二節 無所不在科技壓力
第三節 生產力
第四節 倒U型理論
第三章 研究方法與設計
第一節 研究分析
第二節 變數之定義與衡量
第三節 研究假說
第四節 研究流程與對象
第四章 結果與討論
第一節 基本敘述統計
第二節 項目分析
第三節 探索性因素分析
第四節 內在適配檢驗
第六節 信度分析
第五節 相關分析
第六節 階層式迴歸分析
第七節 交叉分析
第八節 結果與討論
第五章 結論與建議
第一節 研究結論
第二節 研究貢獻
第三節 研究限制
第四節 未來研究
參考文獻
附錄-問卷


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天下雜誌,(2011)。科技產品 讓人一年多上45天班。上網日期:2012年7月17日。檢自:http://tw.news.yahoo.com/%E7%A7%91%E6%8A%80%E7%94%A2%E5%93%81-%E8%AE%93%E4%BA%BA%E4%B8%80%E5%B9%B4%E5%A4%9A%E4%B8%8A45%E5%A4%A9%E7%8F%AD.html
台灣立報,(2011)。93%青少年有手機焦慮症。上網日期:2011年8月20日。檢自:http://www.lihpao.com/?action-viewnews-itemid-107213
看雜誌第91期,(2011)。房仲i智慧看屋、賣屋好方便。上網日期:2011年7月7日。檢自:http://www.watchinese.com/article/2011/3269
美國中文線上,(2009)。法國電信:黑莓手機騷擾員工業餘生活誘發自殺。上網日期:2010年11月01日。檢自:http://gate.tycool.com:82/gate/big5/www.tycool.com/bbs/thread236247.html
新浪網,(2011)。總是感覺手機在響?小心“幻聽症”。上網日期:2011年9月10日。檢自:http://digital.sina.com.hk/news/7/4/1/1094902/1.html
資策會FIND,(2011)。2010年第4季我國行動上網觀測。上網日期:2011年9月3日。檢自:http://www.find.org.tw/find/home.aspx?page=many&id=283
資策會FIND,(2011)。臺灣消費者持有智慧型手機成長顯著,影音娛樂將帶動新一波應用型態。上網日期:2011年9月3日。檢自:http://www.find.org.tw/find/home.aspx?page=many&id=287
遠見雜誌,(2011)。鴻海幹部隨傳隨到,傳不到人就看著辦。上網日期:2011年12月15日。檢自:http://w3.cyu.edu.tw/cyitme/EngineeringEthics/%E9%B4%BB%E6%B5%B7%E5%B9%B9%E9%83%A8%E9%9A%A8%E5%82%B3%E9%9A%A8%E5%88%B0.pdf
頭條日報,(2011)。80後2笑女──手機分離焦慮症。上網日期:2011年8月16日。檢自:http://news.hkheadline.com/dailynews/headline_news_detail_columnist.asp?id=158216§ion_name=wtt&kw=90
聯合新聞網,(2008)。手機恐懼症 鈴響就抓狂。上網日期:2010年10月30日。檢自:http://mag.udn.com/mag/life/storypage.jsp?f_ART_ID=119874
聯合新聞網,(2012)。孩子整天掛網看手機 可能非典憂鬱。上網日期:2012年 6月3日。檢自:http:// mag.udn.com/mag/life/storypage.jsp?f_ART_ID=393523
蘋果日報,(2011)。93%青少年有手機焦慮症。上網日期:2011年8月15日。檢自:http://www.appledaily.com.tw/appledaily/article/headline/20100804/32712090

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