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研究生:范聖駿
研究生(外文):Fan, Sheng-Jim
論文名稱:壓力對醫療資訊人員工作績效與離職意向影響之研究
論文名稱(外文):Impacts of Medical IS Employees' Stress on their Job Performance and Quit Intention
指導教授:吳英隆吳英隆引用關係王蕙芝
指導教授(外文):Wu, Ing-LongWang, Huichih
口試委員:吳英隆王蕙芝阮金聲董和昇
口試委員(外文):Wu, Ing-LongWang, HuichihRoan, JinshengHer-Sen Doong
口試日期:2012-07-04
學位類別:碩士
校院名稱:國立中正大學
系所名稱:醫療資訊管理研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:92
中文關鍵詞:壓力倦怠感工作績效工作滿意度離職意向醫療資訊人員
外文關鍵詞:stressburnoutjob satisfactionjob performanceturnover intentionmedical IS employee
相關次數:
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經濟部統計處指出台灣的資訊業每年可創造2100億以上的產值,而醫療產業,正如同其他產業一般,對於資訊科技的需求不斷上升。然而,由於健保法規的實施以及醫療環境的改變,身處於醫療院所的資訊人員,與從事於其他行業的資訊人員同樣地承受著科技快速改變、工作技能隨之異動的高度壓力,然而卻很少文獻探究這些壓力對於資訊人員對其工作績效和認知所產生的影響。這些影響對於員工離職意願的相關性,雖是醫療院所以及資訊部門主管所應高度重視的議題,但相關研究甚少探討。本研究探討壓力對於資訊人員倦怠感和工作滿意度造成的改變,揭露這些轉變是否會進而影響其工作績效與離職意願。透過面對面的問卷調查法,本研究探訪122位台灣醫療及一般資訊產業人員,並採用部分最小平方法進行假設檢定。研究結果發現,壓力對於倦怠感及工作滿意度皆有顯著影響。而倦怠感對於工作績效,且工作滿意度對於離職意向也都有顯著的影響。唯壓力對於工作績效無顯著的影響。本研究結果,可協助醫療領域及一般企業管理者認識壓力對資訊人員帶來的影響,進而發展更有效積極的管理策略。
The Department of Statistics' research indicated that in Taiwan, the information technology industry created more than $NT 210 billion each year. The healthcare industry, which is similar to other industries, relies heavily on the information technology to create its value. However, due to the change of the great environment and health insurance regulation, information system employees at the hospitals are facing the same pressure resulted from the rapidly changing technology as those information system employees who work in other industries. However, despite its importance, few existing literatures have investigated the effects of the pressure may have on these IS employees, and how their quit intention may be stimulated by this pressure. The current study was designed to explore the relationships between the pressure, burnout, job satisfaction, and how these factors may influence the IS employees’ job performance and quit intention. This study has interviewed 122 IS employees working in healthcare and other industries. Findings indicated that the pressure significantly influenced the job satisfaction and burnout, which also produced a negative effect on the job performance. Moreover, IS employee’s job satisfaction also increased their quit intention. Notably, the pressure did not directly shape their job performance. Managerial implications were proposed accordingly.
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目標 4
第四節 研究流程 5
第二章 文獻分析 6
第一節 資訊軟體產業 6
一、 資訊產業之定義及重要性 6
二、 醫療及一般資訊從業人員與工作特性 9
三、 責任制的資訊產業從業人員 11
第二節 壓力及其相關的情緒與行為 14
一、 壓力的定義與概念 14
二、 工作壓力的定義與概念 14
三、 醫療資訊從業人員之壓力與相關研究. 15
四、 工作績效之定義與概念 28
五、 壓力與工作績效之關係 29
六、 倦怠之定義及概念 31
七、 壓力與倦怠之關係 32
八、 倦怠之相關研究 34
九、 工作滿意度之定義及概念 37
十、 壓力與工作滿意度之關係 38
十一、 工作滿意度之相關研究 41
第三章 研究方法 46
第一節 研究架構 46
第二節 研究假說推導與建立 46
第三節 研究設計與研究對象 50
第四節 研究變數衡量 51
第四章 資料分析 58
第一節 敘述性統計分析 58
第二節 信度與效度分析 59
一、 信度分析 59
二、 效度分析 64
第三節 假說檢定 67
第五章 結論與建議 70
第一節 研究結論與討論 70
第二節 研究貢獻 71
第三節 研究限制與未來研究建議 72
參考文獻 73
附錄一:正式版問卷 82
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