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研究生:黃禮欽
研究生(外文):Li-Chin Huang
論文名稱:公司經營管理哲學與員工行為:經營管理哲學認同及釋義的中介角色
論文名稱(外文):Management Philosophy and Employees Behavior :The Mediate Role of Identification and Sensemaking of Management Philosophy
指導教授:洪麗花洪麗花引用關係
學位類別:碩士
校院名稱:清雲科技大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:61
中文關鍵詞:經營哲學員工釋義哲學導向的組織實務知覺組織公民行為
外文關鍵詞:management philosophysensemaking of employeesphilosophy oriented organizational practice perceptionorganizational citizenship behavior
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無論國內外,公司通常有一個公司經營哲學,他們總認為一旦公司基本的經營哲學一建立,則公司其他每一件事將隨著就緒。不同的公司因產業的特質會採用不同型態的公司經營管理哲學以反應他們不同的價值導向,公司的經營往往由公司的最高階管理者制定一套管理哲學,藉由這套邏輯思想進而加以衍生推展至公司的每一個角落,然而對身處組織內部的個人而言,個人是如何受到公司的經營宗旨以及管理哲學的影響則是目前我們很關心的一個課題。本研究企圖從個人層次的觀點切入,希望建構出一個綜合的架構,進而加以探討和深度瞭解管理哲學的有效性。從組織實務知覺的觀點檢視哪些因素會助長個人對管理哲學的採用並驗證組織實務知覺、個人管理哲學的採用、個人態度和行為結果之間的關係。本研究企圖回答哲學導向的組織實務知覺如何影響個人的認知和態度,接著又如何影響個人在工作上的表現。本研究共發出450份問卷,有效問卷共計309份,有效問卷回收率達68.6%。研究結果顯示,除經營管理哲學的認同與組織公民行為之正向關聯未獲支持外,其餘假說皆獲支持。最後,本研究根據實證結果提出相關討論與建議。

Companies, no matter either local or global, usually have their management philosophy. They tend to think that once corporate management philosophy is established and then everything else in the company will settle down. Due to different companies and different business type, they do have different management philosophy to reflect their corporation value orientation. Corporate management philosophy is usually formed through top-down processes, initially in the mind of the top leader and then gradually shared and spread out by employees. However, regarding the employees within a company, how do they be influenced by the corporate management philosophy is an important issue. This study attempted to explore and deepen the understanding of the effectiveness of the management philosophy from an individual-level perspective and hoped to build up an integrated framework. The aims of this study were to examine how employees adopt the management philosophy from cognitive and attitudinal perspectives, also what facilitated individual adoption of the management philosophy from the perceived viewpoint of organizational practice. This study validated an integrated framework to examine the relationships between organizational practice perception, individual adoption of management philosophy, and individual outcomes, attempting to answer the questions as how philosophy-oriented practice perception might function to affect individual cognition and attitudes, which in turn affected individual work engagement and organizational citizenship behavior. This study conducted survey, of the 450 questionnaires distributed, 309 effective ones were returned, providing an overall response rate of 68.6%. The results of this study showed that besides the relationship between the identification of management philosophy and organizational citizenship behavior was not significant, the rest of other hypotheses were all supported. Finally, discussion and suggestions were provided.

目錄
摘要 i
英文摘要 ii
致謝 iii
目錄 iv
表目錄 vi
圖目錄 vii
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 2
1.3 研究步驟 3
第二章 文獻探討 4
2.1 哲學導向的組織實務知覺 4
2.2 個人對經營管理哲學的採用 5
2.3 經營管理哲學的認同 5
2.4 經營管理哲學的釋義 7
2.5 組織公民行為 8
2.6 敬業貢獻 10
第三章 研究方法 15
3.1 研究架構 15
3.2 研究假設 16
3.3 研究假設推導 16
3.4 研究變項操作性定義與衡量 20
3.5 問卷設計 26
3.6 研究對象與抽樣設計 26
3.7 資料分析方法 27
第四章 資料分析 29
4.1 描述性統計分析 29
4.2 信效度分析 31
4.3 線性結構方程模式 36
4.4 研究假說檢定 43
第五章 結論與建議 50
5.1 結論 50
5.2管理上的意涵 50
5.3 研究限制與未來研究方向 51
參考文獻 53


表目錄
表3.1哲學導向的組織實務知覺衡量問項 22
表3.2經營管理哲學的認同衡量問項 23
表3.3經營管理哲學的釋義衡量問項 23
表3.4組織公民行為衡量問項 24
表3.5敬業貢獻衡量問項 25
表3.6可信度高低與Cronbach α係數之對照表 28
表4.1樣本統計資料表 30
表4.2各變數的簡單相關分析表 31
表4.3哲學導向的組織實務知覺之信度分析 32
表4.4經營管理哲學的認同之信度分析 33
表4.5經營管理哲學的釋義之信度分析 33
表4.6組織公民行為之信度分析 34
表4.7敬業貢獻之信度分析 35
表4.8修正後測量模式的配適度檢定 36
表4.9修正後測量模式的路徑係數分析表 39
表4.10修正後結構模式的配適度檢定 40
表4.11修正後結構模式的路徑係數分析表 42
表4.12組織實務知覺、哲學觀點的認同、哲學觀點的釋義之迴歸分析表 45
表4.13哲學觀點的認同、哲學觀點的釋義中介效果之區段迴歸分析表(一) 46
表4.14哲學觀點的認同、哲學觀點的釋義中介效果之區段迴歸分析表(二) 47
表4.15研究假設驗證結果 48
表4.16研究變項的間接、直接與整體效果 49


圖目錄
圖1.1本研究之研究流程 3
圖2.1工作需求-資源模式 13
圖3.1研究架構觀念圖 15
圖4.1本研究之測量模式路徑圖 37
圖4.2本研究修正後標準化之測量模式路徑係數圖 38
圖4.3本研究之結構模式架構圖 41
圖4.4本研究之結構模式路徑係數圖 42



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