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研究生:葉懿嫺
研究生(外文):Yeh, Yi Hsien
論文名稱:會議流程改善對跨部門會議溝通協調之影響-以台灣某營建公司為例
論文名稱(外文):How Meeting Process Improvement Affects Cross-Functional Meeting Communication and Coordination? A Case Study for a Taiwan’s Construction Company
指導教授:黃國峯黃國峯引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:118
中文關鍵詞:會議會議流程會議效率溝通協調
外文關鍵詞:MeetingMeeting processCommunicationCoordination
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本研究為了解企業會議進行過程中會議流程產生的無效率,造成會議溝通協調上之問題與障礙。首先針對會議流程相關影響因素分析,大致歸納出影響會議溝通協調以及會議進行效率的因素為何。再以個案分析的研究方法,透過對一間台灣營建產業的中小型企業長達半年會議實際參與觀察及訪談,進一步探究企業會議進行流程中影響會議溝通協調因素為何。歸納實際上影響個案公司會議溝通與效率的因素,並以增進會議溝通協調與效率為目標,針對個案公司會議流程進行改善與建議。

影響會議溝通協調及效率的會議流程因素包含以下三部分:第一部分為會議規劃設計、參與會議人員、會議人員準備與投入、會議人員角色定義、會議議程簡介等會議進行前影響因素。第二部分為專案進度說明、專案會議決策、專案進度追蹤、成員投入程度、目前溝通模式、衝突化解方式等會議進行中的因素。第三部分為會議流程外的影響因素: 任務型態、團隊組成與規模、組織因素。進一步以個案分析研究方法,將個案公司實際跨部門會議進行方式套入會議流程中的影響因素檢視,得出相關之研究結論有以下四點:
一、會議進行前的角色定義與權責分配流程,影響會議成員責任歸屬,對會議的溝通與決策流程影響高。
二、會議流程中的衝突來自於對責任範疇以及權責分配不明確,造成部門認知差異形成會議溝通上的障礙。
三、會議的組成包含組織部門及會議成員的選擇,影響組織會議溝通流程。
四、利潤中心制有助於提升成員對會議投入與貢獻,影響會議溝通流程。

文末針對個案公司會議流程改善給與建議,透過會議流程設計及相關配套措施設計改善會議溝通協調與效率。提供給其他企業進行會議流程改善作為參考。
關鍵字:會議、會議流程、會議效率、溝通、協調

English abstract
The research is trying to understand and find out factors cause ineffectiveness in meeting process and obstacle in communication and coordination. First, the research analysis factors related with meeting process, and generalize the factors which affect meeting process communication and coordination. The research is conducted through case analysis by surveying a Taiwan’s constriction company’s cross-functional meeting process, and attended cross-functional meeting from June 2011 to December 2011, also interviewed the company’s senior managers. Then use the result of the observation to generalize factors which affect cross-functional meeting process communication and efficiency, and try to find out solutions to improve the constriction company’s communication and coordination.
The research conclude the factors affects cross-functional meeting process communication and coordination as three part: First part includes: meeting process design, meeting staff, group member’s involvement before meeting, role in the meeting, introduction of meeting process. Second part includes: Introduction of project schedule, decision process, tracking process, group member’s involvement in the meeting, communication model, conflict management. Third part includes: Task type, composition of the group, and organizational factors. This research use those factors to examine the cross-functional meeting process in the company, and conclude the research propositions as follows:
1.The process of definition of role in the meeting and division of responsibilities will affect meeting member’s responsibility, and also will affect decision and communication process.
2.Meeting process’s conflict comes from vague responsibility scope and division, which cause cross-function cognitive differences and communication obstacle.
3.The composition of meeting ,includes people attend the meeting and size of meeting, has great effect to meeting process communication and coordination.
4.If the company use profit center as a system will increase member’s involvement and contribution.

This research make some suggestion for the construction company, through improve the meeting process and process design.

論文摘要 I
目錄.... II
圖目錄.. III
表目錄.. IV
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討 5
第一節 會議 5
第二節 會議流程 11
第三節 溝通、協調、衝突 22
第三章 研究方法 30
第一節 研究方法 30
第二節 研究設計 37
第三節 研究流程 40
第四節 個案公司簡介 41
第四章 個案分析 46
第一節 會議效率影響因素探討 46
第二節 個案分析結果 86
第五章 個案公司之會議流程因素運作與影響 91
第一節 研究現象發現 91
第二節 研究命題 101
第六章 結論與建議 105
第一節 結論 105
第二節 對個案公司的建議 107
第三節 研究限制與建議 110

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中文部分

1.尤俊傑 (2010) 《臺灣北部地區建設公司經營策略之研究-策略矩陣之應用》。國立政治大學,企業管理研究所,碩士論文

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