臺灣博碩士論文加值系統

本研究目的在探討定期貨櫃船公司業務人員對於主管轉換型領導風格、情緒智力與工作績效間關係之研究。在研究方法上是採用結構方程模式的分析方法，研究結果顯示「轉換型領導」對於業務人員「情緒智力」有正向的影響，「情緒智力」對於「工作績效」存在正向的影響關係。但「轉換型領導」對於「工作績效」正向影響的假設，在本研究中並沒有得到驗證支持，但研究結果得知「轉換型領導」可透過「情緒智力」間接影響到「工作績效」。此研究結果可提供定期海運業者在人才培養與員工情緒智力管理之參考。

This study aims to evaluate the effect of transformational leadership on emotional intelligence and job performance of sales professionals in the container shipping industry. Data is collected from 177 respondents who are working in the sales department of container shipping companies. A structural equation modeling approach was employed in the study. Results indicated that transformational leadership had a positive influence on emotional intelligence, whereas emotional intelligence had a positive influence on job performance. The research findings found that emotional intelligence plays a mediating role between transformational leadership and job performance. Practical implications of the research findings for shipping companies were discussed.

目錄 i
表目錄 iv
圖目錄 vi
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 5
1.3研究範圍與限制 5
1.4研究架構 6
第二章 文獻回顧 8
2.1定期海運業簡介 8
2.1.1定期海運業之定義 8
2.1.2定期海運業之現況 9
2.2轉換型領導 12
2.2.1領導的定義與發展 12
2.2.2轉換型領導 14
2.2.3轉換型領導相關研究 15
2.3情緒智力 17
2.3.1情緒智力的定義 17
2.3.2情緒智力相關研究 22
2.4工作績效 24
2.4.1工作績效的定義 24
2.4.2工作績效的衡量構面 25
2.4.3工作績效之評估方式 27
2.5小結 28
第三章 研究方法 30
3.1概念式研究模式與假設 30
3.1.1轉換型領導與情緒智力間之關係 31
3.1.2轉換型領導與工作績效間之關係 31
3.1.3情緒智力與工作績效間之關係 32
3.2研究變項之操作性定義及衡量 33
3.2.1轉換型領導 33
3.2.2情緒智力 34
3.2.3工作績效 35
3.3問卷設計 36
3.3.1調查方法 36
3.3.2問卷設計步驟 37
3.3.3問卷內容 38
3.4資料分析方法應用 38
3.4.1樣本回收之無回應偏差檢定 38
3.4.2敘述性統計分析 39
3.4.3因素分析 39
3.4.4信度與效度分析 40
3.4.5變異數分析 40
3.4.6驗證性因素分析 41
3.4.7結構方程模式 41
3.5小結 43
第四章 定期海運業轉換型領導、情緒智力與工作績效關係分析結果 44
4.1回收樣本之基本敘述統計分析 44
4.1.1問卷回收概況 44
4.1.2樣本回收之無回應偏差檢定 45
4.1.3基本資料敘述統計分析 48
4.1.4定期海運業轉換型領導、情緒智力與工作績效敘述統計分析 50
4.2轉換型領導、情緒智力與工作績效因素分析與信度分析 54
4.2.1轉換型領導問項因素分析與信度分析 54
4.2.2情緒智力問項因素分析與信度分析 58
4.2.3工作績效問項因素分析與信度分析 62
4.3樣本特性與因素構面之變異數分析 65
4.3.1不同性別與各因素構面之變異數分析 65
4.3.2不同年齡與各因素構面之變異數分析 66
4.3.3不同教育水平與各因素構面之變異數分析 68
4.3.4不同職稱與各因素構面之變異數分析 68
4.3.5不同工作年資與各因素構面之變異數分析 70
4.4相關分析 72
4.5驗證性因素分析 74
4.5.1 整體測量模式之配適度 74
4.5.2 收斂效度 77
4.5.3 區別效度 78
4.6結構方程式分析結果 80
4.6.1結構方程模式建立 80
4.6.2結構方程模式分析與校估 81
4.6.3結構方程式模式假設驗證 84
4.6.4中介效果驗證 85
4.7小結 88
第五章 結論與建議 90
5.1結論 90
5.2實務上建議 93
5.3後續研究建議 94
參考文獻 96
一、中文部分 96
二、英文部分 98
三、網站資料 104
附錄一 正式問卷 105
附錄二 專家訪談 109

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三、網站資料
1.BRS-Alphaliner 網站，http://www.alphaliner.com/。
2.長榮海運網站，http://www.evergreen-marine.com/tw/。
3.陽明海運網站，http://www.yangming.tw/。
4.萬海航運網站，http://web.wanhai.com.tw/。