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研究生:盧筱涵
研究生(外文):Hsiao-HanLu
論文名稱:以社會認知理論觀點探討社會資本、知識整合能力與工作績效關係之研究
論文名稱(外文):An Empirical Study of the Relationship among Social Capital, Knowledge Integration Capability and Job Performance---from the Perspective of Social Cognitive Theory
指導教授:蔡明田蔡明田引用關係
指導教授(外文):Ming-Tien Tsai
學位類別:碩士
校院名稱:國立成功大學
系所名稱:國際企業研究所碩博士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:95
中文關鍵詞:社會資本知識整合能力工作績效
外文關鍵詞:Social CapitalKnowledge Integration CapabilityJob Performance
相關次數:
  • 被引用被引用:18
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在知識經濟的時代,科技的變動迅速,對公司而言,知識資產相對於實體資產顯得越來越重要。在現今高度競爭的環境當中,公司的核心能耐仰賴其獲取、吸收和整合知識並提升績效的能力。然而,專業知識與能力是個人所擁有的(Tiwana & McLean, 2005),員工運用知識的能力會影響工作的績效,進而與公司績效相關。因此,本研究將聚焦在個體的層次,探討社會資本、知識整合能力與工作績效之間的關係。
本研究根據社會認知理論(Social Cognitive Theory)的三項構面-環境、個人、行為作為探討知識整合能力的架構,在環境面項當中,包括社會資本之三個內涵構面-結構面(社會互動)、關係面(信任)、認知面(共同認知),個人面項則包含知識整合能力兩大構面-系統化能力、社會化能力,行為面項則以工作績效來衡量。
本研究將以台灣製造業員工作實證研究,並透過因素分析、迴歸分析與結構方程模式來驗證研究架構,經實證分析結果得出以下結論:
一、社會互動對系統化能力、社會化能力皆有顯著正向影響。
二、信任對系統化能力、社會化能力皆有顯著正向影響。
三、共同認知對系統化能力、社會化能力皆有顯著正向影響。
四、系統化能力、社會化能力對工作績效皆有顯著正向影響。
五、知識整合能力為社會互動和工作績效之間的中介因子;知識整合能力為信任和工作績效之間的中介因子;知識整合能力為共同認知和工作績效之間的中介因子。

In knowledge economic era, there are rapid changes in technology. Knowledge resources have become more important to companies than physical assets. A firm’s core capability resides in its ability to acquire, assimilate and integrate knowledge to improve performance in today’s highly competitive environment. However, expertise and knowledge are owned at the individual level (Tiwana & McLean, 2005), and employee’s ability to utilize knowledge will influence job performance, which, in turn, is related to firm performance. Thus, this research focuses on individual level, exploring the relationship among social capital, knowledge integration capability and job performance.
This research framework is based on the three aspects derived from Social Cognitive Theory-environment, persons and their behavior. In the environment aspect, it contains three dimensions of social capital theory:structural dimension-social interaction;relational dimension-trust;cognitive dimension-shared cognition. In the persons aspect, two dimensions of knowledge integration capability-systems capability and socialization capability are included, and job performance is the measurement factor in the behavior aspect.
This is an empirical-based research on workers in domestic manufacturing industry in Taiwan. We use factor analysis, regression analysis, and structural equation model to test the research framework. After analysis, the findings and
results of this research are as follows:

1.Social interaction has significant positive influence on systems capability and socialization capability.
2.Trust has significant positive influence on systems capability and socialization capability.
3.Shared cognition has significant positive influence on systems capability and socialization capability.
4.Systems capability and socialization capability have significant positive influence on job performance.
5.Knowledge integration capability is a mediator between social interaction and job performance;Knowledge integration capability is a mediator between trust and job performance;Knowledge integration capability is a mediator between shared cognition and job performance.


摘要 I
Abstract II
誌 謝 IV
表目錄 VI
圖目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究流程與論文結構 4
第二章 文獻探討 6
第一節 社會認知理論 6
第二節 社會資本 10
第三節 知識整合能力 18
第四節 工作績效 24
第三章 研究設計與方法 28
第一節 研究架構 28
第二節 研究假設 30
第三節 變數操作性定義與衡量 33
第四節 研究對象與問卷回收 37
第五節 資料分析方法 39
第四章 研究結果 46
第一節 樣本特性分析 46
第二節 敘述性統計分析 50
第三節 因素分析 54
第四節 迴歸分析 58
第五節 結構方程式分析 63
第五章 結論與建議 69
第一節 研究結果 69
第二節 研究貢獻 73
第三節 研究限制 76
第四節 未來研究方向 77
參考文獻 79

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