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研究生:范錦絨
研究生(外文):Cam NhungPham
論文名稱:Job burnout in the Vietnam Electronic Appliances Sales Force: An application of the Job Demands-Resources model.
論文名稱(外文):Job burnout in the Vietnam Electronic Appliances Sales Force: An application of the Job Demands-Resources model.
指導教授:Alan J.Webb
指導教授(外文):Alan J. Webb
學位類別:碩士
校院名稱:國立成功大學
系所名稱:國際經營管理研究所碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:英文
論文頁數:107
外文關鍵詞:SalespeopleBurnoutJob Demands-Resources ModelTurnover IntentionsVietnam Electronic Appliances
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  • 被引用被引用:0
  • 點閱點閱:128
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Job Burnout is a managerial concept that refers to employees’ emotional status during challenging periods of working life. It is often found in human-servicing occupations, especially, sales industry. The Burnout symptom is caused by job stressors such as role stress, work demands, time pressures, work overloads, etc. To face with this problem, managers have come out of quite a few solutions gathered in a concept called Job Resources. Depending on different situations, job resources can include autonomy, decision latitude, profession supports and so on. My research focuses on verifying the causal relationships between different factors of job demands and burnout as well as between burnout and turnover intentions – one of the major consequences of burnout; besides, negative moderating effects of job resources are also test in this paper. In the context of Vietnam electronic industry, analysis result confirms the causal relationships between job demands, burnout and turnover intentions among salespeople as well as the moderating effect. Probably the Job Demands-Resources model of (Karasek, 1979) needs revising more in modern society. Other organizational aspects could be considered here such as work smart, the application of innovative management, political behaviors at companies, etc.
ABSTRACT I
ACKNOWLEDGEMENTS II
TABLE OF CONTENTS III
LIST OF TABLES VI
LIST OF FIGURES VII
CHAPTER ONE INTRODUCTION 1
1.1 Research Background and Motivation. 1
1.2 Research Gap. 3
1.3 Research Objectives. 5
CHAPTER TWO LITERATURE REVIEW 6
2.1 Theoretical Background. 6
2.1.1 Burnout. 6
2.1.2 Job Demands. 11
2.1.3 Job Resources. 14
2.1.4 Turnover Intentions. 17
2.1.5 Control Variables. 18
2.2 Hypothesis Development. 19
2.2.1 Job Demands and Job Burnout in Salespeople. 19
2.2.2 Job Burnout and Turnover Intentions of Salespeople. 23
2.2.3 Job Resources Negatively Moderate the Relationships between Job Demands and Job Burnout of Salespeople. 25
CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 30
3.1 Research Framework. 30
3.2 Hypothesis Summary. 31
3.3 Sampling Plan. 31
3.4 Data Analysis Procedures. 32
3.4.1 First and Second-order Confirmatory Factor Analysis and Reliability Test. 32
3.4.2 AMOS Correlation Test. 33
3.4.3 Structural Equation Modeling. 33
3.4.4 Hierarchical Regression Analysis. 33
3.5 Construct Measurement. 34
CHAPTER FOUR RESEARCH RESULTS 37
4.1 Survey demographic summary, statistic and graphs. 37
4.2 First and Second-order Confirmatory Factor Analysis. 38
4.3 AMOS Correlation Test for Model. 50
4.4 Structural Equation Modeling. 53
4.5 Hierarchical Regression. 59
CHAPTER FIVE CONCLUSION AND SUGGESTIONS 63
5.1 Discussion and Conclusion. 63
5.1.1 Theoretical Implications. 63
5.1.2 Managerial Implications. 65
5.2 Limitation and Future Directions. 67
REFERENCES 71
APPENDIX 1 81
APPENDIX 2 89

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