跳到主要內容

臺灣博碩士論文加值系統

(3.236.50.201) 您好!臺灣時間:2021/08/05 20:45
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

: 
twitterline
研究生:陳茗芯
研究生(外文):Min-shin Chen
論文名稱:發展無障礙旅遊之省思-以旅行社管理者之觀點
論文名稱(外文):Developing Accessible Tourism in Taiwan--The Perspective of Travel Agency Operator
指導教授:王嘉淳王嘉淳引用關係丁誌魰丁誌魰引用關係
指導教授(外文):Chia-chun WangChih-wen Ting
學位類別:碩士
校院名稱:南華大學
系所名稱:旅遊管理學系旅遊管理碩士班
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:94
中文關鍵詞:無障礙旅遊旅行社身心障礙者
外文關鍵詞:Travel agentsPeople with disabilitiesAccessible tourism
相關次數:
  • 被引用被引用:13
  • 點閱點閱:1192
  • 評分評分:
  • 下載下載:344
  • 收藏至我的研究室書目清單書目收藏:2
  有關無障礙旅遊文獻集相關研究,直到1990年初期才漸漸受到重視,這些研究都一致地出現了一個結論,就是身心障礙族群在無障礙旅遊的需求是被忽略且不受重視的。發展無障礙旅遊面臨之問題包含各種層面,其中最讓身心障礙者抱怨的是旅遊業者的態度問題,文獻顯示旅遊業者所持有的態度與認知是可以決定無障礙旅遊成功與否的重要關鍵。本研究採取質性研究之個案研究法,針對台灣專辦無障礙之旅行業者進行深度訪談,目的在了解台灣發展無障礙旅遊之現況、發展無障礙旅遊之阻礙因素、以及未來發展無障礙旅遊之建議。本研究之訪談對象包括一位專辦無障礙旅遊之旅行社經營者,五位旅行社管理者、兩位導遊領隊和一位學者。研究結果發現,台灣目前鮮少有旅行業者專門經營無障礙旅遊,主要原因在於一般旅行業者無法了解身心障礙者的真正需求,而在承辦無障礙旅遊的過程中成本(車資)是一大關鍵因素;其次風險較高、用餐環境、住宿飯店、行程規劃及景點安排和人力的調度等問題也都讓業者不敢輕易嘗試。最後,本研究依其研究結果提出發展無障礙旅遊之建議及無障礙旅遊規劃與設計之參考。
  Very little literature and research have been published on accessible tourism until the early 1990s. These studies all get a consistent conclusion that is the needs of people with disabilities in accessible tourism are always ignored. There are a lot of problems about developing accessible tourism. Negative attitudes from the travel agency sector towards people with disabilities emerged as the single greatest complaint. A good travel agent can facilitate travel while a poor one creates another obstacle to participation in travel by people with disabilities. The purpose of the study is to understand the current situation of accessible tourism in Taiwan, the barriers, and the possible solution to develop accessible tourism. The research was conducted using the qualitative methodology, a case study, with profile of interviewers involved one accessible tourism operator, five travel agency directors, one tour guide, one tour leader, and one scholar. The results indicated that there is little travel agency focus on accessible tourism in Taiwan. The main reason is that most travel agency has difficulties in understanding the real needs of people with disabilities. It is also found that the cost is the key barrier in developing accessible tourism. Moreover, the higher risk, dining environment, accommodation, route, spot, and staff arrangements are also the determinants that affect the development. Finally, the conclusions and recommendations provide some insight and reference about developing accessible tourism.
中文摘要 i
英文摘要 ii
表目錄 v
圖目錄 vi
 
第一章 緒論 1
1.1研究背景 1
1.2研究動機與目的 3
1.3研究問題 4
 
第二章 文獻探討 5
2.1身心障礙社會福利沿革、歷史、法令 5
2.2無障礙旅遊 11
2.3旅行社(管理角度) 13
2.4相關文獻及研究 19
2.5總結 20
 
第三章 研究方法 22
3.1研究方法設計與選擇 22
3.2研究流程 24
3.3研究參與者與研究場域 25
3.4資料蒐集與分析 26
3.5研究者的角色與省思 33
3.6研究的信度與效度 33
 
第四章 研究結果 35
4.1個案背景研究 35
4.2目前發展無障礙旅遊之現況 39
4.3分析無障礙旅遊缺乏之關鍵因素 43
4.4歸納發展無障礙旅遊之方式 59
 
第五章 結論與建議 71
5.1研究結果 71
5.2建議 78
5.3研究限制 79
 
參考文獻 81
 
附錄一 訪談大綱 91
附錄二 受訪同意書 93
中文部份
 
中華民國內政部統計處(2011),內政統計通報,2011年4月30日,資料引自http://www.moi.gov.tw/stat/news_content.aspx?sn=5156
 
中華民國交通部觀光局發展觀光條列,資料引自http://admin.taiwan.net.tw/law/law_d.aspx?no=130&d=407
 
台灣加入之國際公約(2003),2003年5月5日,資料引自http://www.tahr.org.tw/internaliz/nu.html
 
行無礙生活網(2012),推動無障礙計程車扭轉復康巴士受限的困境,2012年2月19日,資料引自http://www.sunable.net/sunhome/node/3232
 
社團法人台灣無障礙旅遊發展協會緣起(2007),2007年1月7日,http://tw.myblog.yahoo.com/jw!nOIV8.eHwGtvdqcfKw_2sXp/article?mid=1&prev=2&l=f&fid=5
 
身心障礙者權利公約,認識身心障礙,資料引自http://disable.yam.org.tw/book/export/html/1
 
摩根仙境,資料引自https://www.morganswonderland.com/
 
觀光局無障礙旅遊網站,資料引自http://taiwan.net.tw/m1.aspx?sNo=0016597
 
聯合國身心障礙者權利公約(2008),資料引自http://www.un.org/disabilities/documents/convention/convoptprot-e.pdf
 
觀音旅行社,資料引自http://www.lovetour.com.tw/company.html
 
內政部社會司(1999), 身心障礙者保護法規彙編,台北內政部社會司出版。
 
王正、周麗芳、曾薔霓(2002),身心障礙者經濟生活保障制度之探討,社區發展季刊,97期128-138 ,2002-03 。
 
王國羽(2002),我國身心障礙福利政策與體系:身心障礙保護法的分析,http://www.enable.org.tw/iss/iss-all.asp(2003/5/2)。
 
王儷容,施慈航(2010),無障礙旅遊的理念與實踐,台灣國家政策學刊,4期44-55。
 
呂佳芳(2010),脊髓損傷者的休閒參與、休閒阻礙與休閒阻礙協商策略之研究,南華大學旅遊事業管理研究所碩士論文。
 
吳芝儀、廖梅花譯(2001),Anselam,S.&Juliet,C.著,質性研究入門:紮根理論研究方法,嘉義:濤石文化事業。
 
身心障礙者保護法(1997):中華民國86 年4 月26 日總統華總(一)義字第8600101190號令修正發布。
 
林淑玟(2001),e世代的無障礙觀,特殊教育季刊,第78期8-16。
 
周海濤、李永賢、張蘅譯,楊雪倫校訂(2009),Robert K. Yin著,個案研究設計與方法,台北,五南。
 
尚榮安譯(2009),Robert,R.Y.著,個案研究:設計與方法,台北,五南。
 
翁儷芯、黃子銘(2011),參與、同理心、自然新體驗,林務局對於國家森林遊樂區無障礙旅遊環境營造的自我期許,2011年8月號,37卷第4期。
 
張可婷譯(2010),Uwe Flick著,質性研究的設計,台北,韋伯文化。
 
曹勝雄、鈕先鉞、容繼業、林連聰(2003),旅運經營學,台北,空大。
 
鈕先鉞(2005),旅運經營管理,台北,揚智文化。
 
趙偉琛(2008),看見聲音︰聽障者國外旅遊體驗與風險之探索性研究,靜宜大學觀光事業研究所碩士論文。
 
潘淑滿(2003),質性研究:理論與應用,台北:心理出版社。
 
陳思倫、宋秉明、林連聰(1995),觀光學概論,台北,空大。
 
韓傑(1984),旅行業管理,高雄,前程出版。
 
簡春安、鄒平儀(1998),社會工作法,台北:巨流。
 
嚴嘉楓、林金定(2002),身心障礙者人權與福利政策發展,身心障礙研究,1卷1期,20-31頁。
 
嚴祥鸞(1996),參與觀察法。胡幼慧主編,質性研究:理論、方法及本土女性研究實例,台北,巨流圖書公司。
 
英文部分
 
Americans with Disabilities Act, 1990, from http://www.ada.gov/pubs/ada.htm
 
Australian Bureau of Tourism Research, from http://www.ret.gov.au/tourism/Documents/tra/Tourism%20Research%20Reports/TRR%20vol%203%20no%202.pdf
 
Disability Discrimination Act,DDA,1995, from http://www.lindabancroft.co.uk/disability.html
 
Morgan’s Wonderland, from https://www.morganswonderland.com/
 
Abeyraine, R. I. R. (1995). Proposals and guidelines for the carriage of elderly and disabled persons by air. Journal of Travel Research, 33(3), 52–59.
 
Adler, P.A.,& Adler, P.(1994). Observational techniques. In Denzin, N. K., & Lincoln, Y. S.(Eds.),Handbook of Qualitative Research. London: Sage Publications.
 
Aitchison, C. (2003). From leisure and disability to disability leisure:Developing data definitions and discourses. Disability and Society, 18(7), 955–969.
 
Australian Hotels Association. (1998). Catering for guests with disabilities: Survey of AHA members. Canberra:AHA.
 
Baloglu, S., & Mangaloglu , M. (2001). Tourism destination images of Turkey. Egypt, Greece and Italy as perceived by US-based tour operators and travel agents. Tourism Management, 22, 1–9.
 
Blum, E. (1997). Industry urges better access for the disabled: Travel industry: World congress for travelers with disabilities. Travel Weekly , 56(3), 1-3.
 
Burnett, J. J. & Baker, H. B. (2001). Assessing the travel-related behaviors of the mobility-disabled consumer. Journal of Travel Research, 40, 4–11.
 
Cavinato, J. L., & Cuckovich, M. L. (1992). Transportation and tourism for the disabled: An assessment. Transportation Journal, 31(3), 46–53.
 
Chamberlain, M. (1998). Changing attitudes to disability in hospitals. The Lancet, 351, 771–772.
 
Creswell, J. W. (2005). Educational research: Planning, conducting, and evaluating quantitative and qualitative research (2nd ed.). Upper Saddle River, NJ:Pearson.
 
Daniels, M. J., Rodgers, E. B. D., & Wiggins, B. P. (2005). Travel tales: An interpretive analysis of constraints and negotiations to pleasure travel as experienced by persons with physical disabilities. Tourism Management, 26(6), 919–930.
 
Darcy & Dickson(2009). Olympic Coordination Authority’s Access Guidelines for the Sydney 2000 Olympic and Paralympic Games(P34)
 
Darcy, S. (2002). Marginalised participation:physical disability, high support needs and tourism. Journal of Hospitality and Tourism Management, 9, 61-72.
 
Darcy, S., & Dickson, T. (2009). A whole-of-life approach to tourism: The case for accessible tourism experiences. Journal of Hospitality and Tourism Management, 16(1), 32–44.
 
Darcy, S., & Taylor, T. (2009). Disability citizenship: An Australian human rights analysis of the cultural industries. Leisure Studies, 28(4), 375–398.
 
Darcy, S., Dickson, T. (2009). A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences. Journal of Hospitality and Tourism Management, 16(1), 32-44.
 
Davis, E. (1981). Handicapped persons full participation in tourism – CEO of the Australian hotels Association. Paper presented at the international Year of the disabled – Tourism Seminar, Sydney Opera House.
 
Denzin,N.K.,& Lincoln,Y.S.(1998). The Landscape of qualitative Research. London: Sage Publications.
 
Emersons, R. M. (1983). Introduction. In R.M. Emerson , Contemporary Field Research. Boston:Little, Brown.
 
Finkelstein,V.(1980). Attitudes and Disabled People, New York:World Rehabilitation Fund.
 
Furham, A., & Pendred, J. (1983). Attitudes towards the mentally and physically disabled. British Journal of Medical Psychology, (56)2, 179–187.
 
Gareth Shaw & Tim Coles(2004). Disability, holiday making and the tourism industry in the UK: a preliminary survey, Tourism Management, 25, 397-403.
 
Gleeson, B. J. (1997). Disability studies: A historical materialist view. Disability and Society, 12(2), 197–202.
 
Healey, B. (2008, 29-31 October). The Australian hotel association position: current status and future of tourist accommodation for people with disabilities. Paper presented at the CREATING INCLUSIVE COMMUNITIES–conference of the Association of Consultants in access, Australia, Hyatt Regency, Adelaide.
 
Herriott, R. E., & Firestone, W. A.(1983). Multisite qualitative policy research: Optimizing description and generalizability. Education Research, 12, 14-19.
 
Huh, C., & Singh, A. J. (2007). Families travelling with a disabled member: analyzing the potential of an emerging niche market segment. Tourism and Hospitality Research, 7, 212-229.
 
Imrie,R. (1997). Rethinking the relationships between disability rehabilitation, and society. Disability and Rehabilitation, 19(7), 263–271.
 
Kendall, K.W.,& Booms B.H. (1989).Consumer Perceptions of travel Agencies: Communication Images Needs and Expectations. Journal of Travel Research, spring: 29-37.
 
Klenosky, D. B., & Gitelson, R. E. (1998). Travel agents’ destination recommendations. Annals of Tourism Research, 25(3), 661–674.
 
Lawton, G., & Page, S. (1997). Evaluating Travel Agents’ provision of health advice to travellers. Tourism Management, 18(2), 89–104.
 
Lei Shi, Shu Cole, H. Charles Chancellor (2011).Understanding leisure travel motivations of travelers with acquired mobility impairments. Tourism Management, (2011)1-4.
 
Lichtman, M. (2006). Qualitative research in education. Thousand Oaks, CA: Sage.
 
Litvin, S. (1999). The Mineield of the middle: Real problems facing the mid-size travel agent. In R. N. Moisey, N. N. Nickerson, & D. B. Klenosky (Eds.), Navigating the global waters, 30th annual conference proceedings (pp. 118–133). Boise, ID: TTRA.
 
Margaret J. Daniels, Ellen B. Drogin Rodgers, Brenda P. Wiggins (2005), Travel Tales: an interpretive analysis of constraints and negotiations to pleasure travel as experienced by persons with physical disabilities, Tourism Management, 26, 919–930
 
McIntosh, R. W., & Goeldner, C. R. (1990). Tourism principles, practices, philosophies (6th ed.). New York:Wiley.
 
McKercher, B., & Hui, L. L. (2001). One-third of adults plan to travel internationally this year. The Voice of TIC, 2, 2–5.
 
McKercher, B., Packer, T., Yau, M., & Lam, P. (2003). Travel agents: Facilitators or inhibitors of travel for people with disabilities. Tourism Management, 24, 465–474.
 
Middleton, V. (1994). Marketing travel and tourism (2nd ed.). Oxford: Butterworth Heinemann.
 
Miller, L.& Crabtree, F.(1992). Overview of qualitative research methods In Crabtree, B.F.& Miller, W ,L.(Eds.), Doing Qualitative Research.3-28. London Sage
 
Muloin, S. (1992). Wilderness access for persons with a disability. In G. Harper, & B. Weiler (Eds.), Ecotourism (pp. 20–25). Canberra.
 
Murray, M., & Sproats, J. (1990). The disabled traveler: Tourism and disability in Australia. Journal of Tourism Studies, 1, 9–14.
 
O’Neill, M., & Ali Knight, J. (2000). Disability tourism dollars in Western Australia hotels. FIU Hospitality Review, 18(2), 72–88.
 
Ray, N. M., & Ryder, M. E. (2003). “Ebilities” tourism:An exploratory discussion of the travel needs and motivations of the mobility-disabled. Tourism Management, 24, 57–72.
 
Richter, L. K., & Richter, W. L. (1999). Ethics challenges: Health, safety and accessibility in international travel and tourism. Public Personnel Management, 28(4), 595–615.
 
Smith, R. W.(1987). Leisure of disabled tourists: Barriers to participation. Annals of Tourism Research, 14(3), 376–389.
 
Strohmer, D., Grand, S., & Purcell, M. (1984). Attitude towards persons with disability: An examination of demographic factors, social context and specific disability. Rehabilitation Psychology, 29(3), 131–145.
 
Takeda, K., & Card, J. A. (2002). U.S. Tour operators and travel agencies: Barriers encountered when providing package tours to people who have difficulty walking. Journal of Travel Tourism Marketing, 12(1), 47-61.
 
Turco, D., Stumbo, N., & Garncarz, J. (1998). Tourism constraints for people with disabilities. Parks and Recreation, 33(9), 78-84.
 
UNESCAP. (2000). Conditions to promote barrier-free tourism for people with disabilities and older persons. Presentation at the national workshop on sustainable tourism development in China. Tianjin, China: Economic and Social Commission for Asia and the Pacific (ESCAP).
 
Yau, M. K., McKercher, B., & Packer, T. L. (2004). Traveling with a disability: More than an access issue. Annals of Tourism Research, 31(4), 946–960.
 
Yin. Robert K.(2008)Case Study Research: Design and Methods. London: Sage Publications.
 
Yuksel Ozturk, Ali Yayli & Mehmet Yesiltas(2008)Is the Turkish tourism industry ready for a disabled customer’s market? The views of hotel and travel agency managers, Tourism Management 29,382–389
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top