臺灣博碩士論文加值系統

本研究以企業資源及資訊科技資源做為影響企業流程委外績效構面，探討如何對流程委外績效提升產生影響，並以需求不確定做為干擾因子，探討對於流程委外績效的干擾影響。本研究主要受訪對象以資訊從業人員或從事採購員工為主，有效問卷計回收162份，並利用PLS(partial least square)做為分析工具。研究結果顯示，企業資源與資訊科技資源對於企業流程委外績效具有顯著的正向關係，此外，本研究發現需求不確定對於企業資源與資訊科技資源對企業流程委外績效具有干擾效果，所提出的研究模型是被支持的，理論與實務應用是可被討論的。

This study In order to explore how business outsourcing performance and demand uncertainty affects the business resource and information technology resource. This study collected 162 questionnaire results from information technology professionals engaged in staff procurement and analysed the data using the Partial Least Square method. The results showed a significant positive relationship between enterprise resourcing and the performance of Business Process Outsourcing of information technology resources. In addition the study found that the interference effect caused by demand uncertainty had the affect proposed by the research. Given the model is supported, theory and practical applications can now be discussed.

目錄
中文摘要 I
英文摘要 II
誌謝 III
目錄 IV、V
表目錄 VI
圖目錄 VII
壹、緒 論 01
第一節 研究背景 01
第二節 研究動機 03
第三節 研究目的 04
第四節 研究貢獻 04
第五節 論文架構和研究流程 05
貳、文獻探討 07
第一節 企業流程委外 07
第二節 資源基礎觀點 14
第三節 企業資源 22
第四節 資訊科技資源 22
第五節 需求不確定 23
第六節 企業流程委外績效 24
參、研究設計與方法 26
第一節 研究架構及模型 26
第二節 研究假說 27
第三節 研究模式中各變數的操作型定義與衡量 29
第四節 問卷設計與資料收集 32
第五節 研究對象與抽樣 33
肆、資料分析 36
第一節 研究樣本資料特性分析 36
第二節 測量模型分析 38
第三節 信度與效度分析 40
第四節 結構模式分析 42
第五節 結果 44
伍、結論與貢獻 46
第一節 研究結論 46
第二節 管理意涵 47
第三節 研究貢獻 47
第三節 研究限制 47
第四節 未來研究方向 48
陸、參考文獻 49
中文文獻 49
英文文獻 49
柒、附錄一問卷調查內容 53

表目錄
表2-1 各學者對於企業流程的定義 08
表2-2 資訊業務委外服務分類 10
表2-3 服務委外的分類和內容 11
表2-4 企業流程委外項目表 12
表2-5 資源基礎理論相關研究彙整表 18
表2-6 資源類型定義表 21
表3-1 研究構面操作化定義與參考來源彙整表 30
表3-2 研究構面衡量問項與參考來源彙整表 31
表3-3 前測效度分析表 34
表3-4 前測信度分析表 35
表4-1 樣本特性表 37
表4-2 平均數、標準差、因素負荷量與T值表 39
表4-3 各構面組成效杜、信度、平均變異抽取量(AVE) 40
表4-4 各題項對構面收斂效度表 41
表4-5 構面間相關係數彙整表 42
表4-6 檢定結果表 43
表4-7 假說驗證結果 44

圖目錄
圖1-1 研究流程圖 06
圖2-1 不同形式的委外間關係圖 13
圖2-2 資源基礎模式圖 16
圖2-3 資源基礎方式策略分析架構圖 16
圖2-4 資源基礎分析架構圖 17
圖3-1 本研究之研究模型圖 26

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