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研究生:戴志言
研究生(外文):Chih-Yen Tai
論文名稱:管理控制系統、組織氣候與組織績效關係之研究
論文名稱(外文):A Study on the Relationship among Management Control Systems, Organizational Climate and Organizational Performance
指導教授:黃北豪黃北豪引用關係
指導教授(外文):Pei-How Huang
學位類別:博士
校院名稱:國立中山大學
系所名稱:企業管理學系研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:219
中文關鍵詞:管理控制系統績效認知結構方程式模型分析複個案式研究組織氣候
外文關鍵詞:Performance ManagementMulti Case studyOrganizational ClimateStructural Equation Model AnalysisManagement Control System
相關次數:
  • 被引用被引用:23
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  • 收藏至我的研究室書目清單書目收藏:7
本研究以管理控制系統的設計對組織氣候的影響,以及該類型關係如何引導企業的績效為研究主題,探討三者之間的關係。本研究透過四個企業個案資料歸納出三者之間存在有中介模式、調節模式等兩類不同的作用方式,顯示組織成員對於管理控制系統、組織氣候與組織績效之間的感知並非以某種特定的型態存在。
本研究發現在中介模式下,管理控制系統是促進組織績效的重要因素,員工對於組織氣候的感知狀態會直接影響管理控制系統對於組織績效的引導作用,因此若管理者欲利用管理控制系統達成績效目標,塑造員工對於組織氣候能夠有較好的感知是一個關鍵因素。其次,在調節模式中,可以觀察到組織氣候因素對於調節管理控制系統的有效性與員工對於組織績效的認知具有明顯效果,組織氣候因素不但對於員工績效具有影響效果,亦會對於經理人設計管理控制系統的內涵產生影響,從而調節管理控制系統與績效之間的關係。若經理人在設計管理控制系統的指標與控制方式時,能夠考慮與組織氣候因素的交互作用關係,則可以更明顯的提升員工對於績效項目的認知。
本研究另外發現產業運作特質對於管理控制系統、組織氣候感知狀態會有影響性。本研究的服務業個案顯示,由於服務業依賴員工的專業知識為客戶提供服務,使得該產業的管理控制系統對於員工出席率、客戶安全的重視程度高於製造業個案,因此產業運作的特質對於管理控制系統的設計也會產生影響效果。
This study is focused on how characters of management control system affect organizational climate and the how the relation between those two factors guide performance in different organizations. With four diffent case studies in Taiwan, this study found three types of reaction in management control system, organizational climate and organizational performance: mediator model, moderating model and interactive model. This study showed that the relationship among management control system, organizational climate and performance are not in a given type; there would be various possible mixes in their relationship.
In mediator model, management control system is an important factor to improve performance and the awareness of organizational climate in employee directly affected the guiding effects of management control system to organizational performance. According to the previous finding, an environment makes the employee have better awareness about organizational climate will help managers to reach the performance goals with management control systems. In moderating model, organizational climate moderate the linkeage between managemeant control system and the awareness of performance in employee. It is not ony the factor to adjust effects of management control system but also change managers’ designs of management control system and moderate the relationsip on management control system and performance. Organizational performance could be improved when managers design indicators and controlling mechanism with considered interactive effects in organizational climate.
This study also found that industrial characters will affect operational process of management control system and awareness of organizational climate in employee. Due to professional knowledge is an important factor for employee in service industry to provide servive to their customers, attendance rate and safety of customers are two important indicators to management control system in such industry. According to this reaesch, the case in service industry put more focus on this performance item than the cases in manufacturing industry, so the study found the characters of industrial technology will also a factor to affect the design of management control system
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 5
第三節 研究流程與範圍 7
第四節 論文架構說明 9
第五節 研究貢獻 10
第二章 文獻回顧與探討 12
第一節 管理控制系統 12
第二節 組織氣候 41
第三節 組織績效 55
第四節 研究命題與假設 61
第三章 研究方法 65
第一節 問卷設計 65
第二節 研究對象與樣本選擇 68
第三節 個案研究法 70
第四章 結構方式模型分析 76
第一節 受訪樣本特性分析 76
第二節 整體個案之管理控制型態 80
第三節 整體個案之組織氣候特性 85
第四節 整體個案之組織績效偏好特性 88
第五節 結構方程式模式配適度設計 92
第六節 結構方程式模式分析結果 98
第七節 整體結構方程式模式分析結果 106
第五章 個案調查資料與分析 109
第一節 個案A調查結果 111
第二節 個案B調查結果 125
第三節 個案C調查結果 138
第四節 個案D調查結果 153
第六章 研究發現與討論 167
第一節 組織績效偏好與管理控制系統型態 167
第二節 管理控制系統、組織氣候、組織績效的影響模式 172
第七章 結論與建議 174
第一節 研究結論 174
第二節 研究限制 178
第三節 後續研究建議 179
參考文獻 180
附錄一 研究計畫調查問卷 194

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