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研究生:施沛丞
研究生(外文):Peichen Shih
論文名稱:國際觀光旅館員工心理契約違背與心理契約違犯關係之研究
論文名稱(外文):A Study of the Employees in International Tourist Hotels on the Relationships among psychological contract breach and psychological contract violation
指導教授:吳忠宏吳忠宏引用關係
指導教授(外文):Homer C. Wu
口試委員:顧景昇麥康妮張景煜湯雅云
口試委員(外文):Edward KuAthena MakChingyu ChangYa-Yun Tang
口試日期:2012-07-05
學位類別:碩士
校院名稱:國立臺中教育大學
系所名稱:永續觀光暨遊憩管理碩士學位學程
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:124
中文關鍵詞:契合度心理契約違背心理契約違犯中介效果調節效果
外文關鍵詞:Fitpsychological contract breachpsychological contract violationmediator variablemoderator variable
相關次數:
  • 被引用被引用:7
  • 點閱點閱:537
  • 評分評分:
  • 下載下載:153
  • 收藏至我的研究室書目清單書目收藏:2
本研究旨在建構及驗證契合度、心理契約違背與心理契約違犯三個變項之關係模式,並進一步採多群體結構模式加以確認契合度所扮演的調解角色。
首先經文獻回顧確認契合度、心理契約違背與心理契約違犯三個變項的關係,並以國際觀光旅館員工為研究的對象,透過施測共獲得266份有效的樣本。實證結果顯示,1.修正後的「契合度、心理契約違背與心理契約違犯之關係模式」整體適配情形良好,且信效度皆達可接受水準;2.受訪者之契合度對於心理契約違背有正向且顯著影響、心理契約違背會正向且顯著影響心理契約違犯、契合度對於心理契約違背不顯著;3.進一步發現,心理契約違背對於契合度與心理契約違犯間具有顯著的中介效果;4.惟於契合度對於心理契約違背與心理契約違犯之間關係的調節效果並不顯著。本研究亦依此研究結果,提出管理意涵與未來研究建議,以供相關單位及後續研究者作為參考。

The purpose of this study is to establish and examine the relationships among psychological contract breach and psychological contract violation. In addition, the Fit will be used as a moderator to examine whether the moderating effects are significant between the relationship between psychological contract breach and psychological contract violation .
A total of 266 valid questionnaires from the employees in international tourist hotels. Data was analyzed by confirmatory factor analysis (CFA) and structural equation modeling (SEM). The results of this study indicate that 1. Fit has a negative and significant effect on the psychological contract breach; 2. psychological contract breach has a positive and significant effect on the psychological contract violation; 3 Fit has a negative and insignificant on the psychological contract violation; 4 psychological contract breach mediates the relationship between Fit and psychological contract violation; 5 The findings further reveal that the moderating effect of Fit on the relationship between psychological contract breach and psychological contract violation experators is insignificant .
Based on the results above, some managerial suggestions for operators and suggestions for further research are also proposed according to results of this study.

目錄
中文摘要 III
Abstract IV
目錄 V
表目錄 VII
圖目錄 IX
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第三節 研究流程 6
第四節 重要名詞釋義 7
第五節 研究限制 9
第二章 文獻回顧 10
第一節 國際觀光旅館 10
第二節 契合度 14
第三節 心理契約 23
第四節 心理契約違背與心理契約違犯 31
第五節契合度、心理契約違背與心理契約違犯之關係 36
第三章 研究方法 40
第一節 研究架構 40
第二節 研究假說 42
第三節 問卷設計 43
第四節 調查方法與抽樣設計 45
第五節 信度與效度評鑑 47
第六節 資料分析方法 50
第七節 預試問卷效度與信度評鑑 58
第四章 結果與討論 62
第一節 受訪者屬性分析 62
第二節 研究變數之描述性統計分析 64
第三節 模式資料檢視 67
第四節 驗證性因素分析 68
第五節 理論模式之整體適配度評鑑 79
第六節 研究假說之檢定與綜合討論 88
第五章 結論與建議 95
第一節 結論 95
第二節 建議 98
參考文獻 101
一、中文部份 101
二、英文部份 106
附錄一 預試/正式問卷 117
附錄二 專家審查名單 120
附錄三 專家審查回覆意見及問卷修改成果 121
表目錄
表1 台灣國際觀光旅館分佈 11
表2 契合度相關研究內容 21
表3 契合度相關主題 21
表4 心理契約定義 25
表5 心理契約特性 27
表6 心理契約違背相關研究 34
表7 心理契約違犯相關研究 35
表8 國際觀光旅館員工契合量表 43
表9 國際觀光旅館員工心理契約違背量表 44
表10 國際觀光旅館員工員工心理契約違犯量表 44
表11 結構方程模式之符號與意義 53
表12 路徑圖符號意義表 54
表13 理論模式檢定指標值 56
表14 理論模式檢定指標值(續) 57
表15 個人-組織契合度項目分析表 59
表16 心理契約違背項目分析表 60
表17 心理契約違犯項目分析表 60
表18 預試問卷信度分析 61
表19 受訪者基本背景變項分析 63
表20 契合度的描述性分析 64
表21 心理契約違背的描述性分析 65
表22 心理契約違犯的描述性分析 66
表23 模式所有問項之態勢與峰度分配 67
表24 契合度模式參數估計暨測量誤摘要表 69
表25 修正後契合度模式參數估計暨測量誤摘要表 69
表26 契合度模式適配度考驗指標摘要表 70
表27 心理契約違背參數估計暨測量誤摘要表 72
表28 心理契約違背模式適配度考驗指標摘要表 73
表29 心理契約違犯估計暨測量誤摘要表 74
表30 心理契約違犯模式適配度考驗指標摘要表 75
表31 測量模式信效度評鑑摘要表 77
表32 契合度相關與區別效度 78
表33 整體模式參數估計及測量誤估計摘要表 80
表34 整體模式適配度考驗指標摘要表 81
表35 影響效果係數表 84
表36 契合度分組之獨立樣本t檢定 85
表37 單樣本模型適配度評估摘要表 86
表38 基本模型與恆等性模型之檢驗 87
表39 整體模式結構參數迴歸係數表 90
圖目錄
圖1 研究流程圖 6
圖2 旅館的分類 13
圖3個人-組織契合度模型 16
圖4個人-組織契合度分類 19
圖5 心理契約與經濟契約 24
圖6 心理契約貢獻誘因 26
圖7 心理契約違背與違犯之關係 32
圖11契合度、心理契約違背與心理契約違犯初始模式圖 53
圖12契合度模式路徑圖與標準化係數 71
圖14 心理契約違背模式路徑圖與標準化係數 75
圖15 整體模式路徑圖 81
圖16 中介效果驗證 83
圖17 檢定虛假關係之模式路徑圖及標準化係數 93
圖18 調節示意圖 94




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