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研究生:林淑敏
研究生(外文):Shu-Min Lin
論文名稱:知識管理能力與組織間關係屬性對企業電子化發展歷程影響之模式建構
論文名稱(外文):The impact of knowledge management capabilities and inter-organizational relationship attributes on the e-business evolution process: A conceptual model
指導教授:余坤東余坤東引用關係林秀芬林秀芬引用關係
指導教授(外文):Kung-Don YeHsiu-Fen Lin
學位類別:碩士
校院名稱:國立臺灣海洋大學
系所名稱:航運管理學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:66
中文關鍵詞:企業電子化發展歷程知識管理能力組織間關係屬性內容分析法
外文關鍵詞:e-business evolution processknowledge management capabilitiesinter-organizational relationship attributescontent analysis
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  隨著資訊科技不斷成長、網際網路的普及化,企業電子化已成為一種趨勢。政府單位已逐步推動企業電子化專案,服務範圍從製造業至服務業,目的是完成我國企業電子化的建置。企業電子化的發展過程可以視為一個全面性的整合與創新,組織內運用企業資源規劃、知識管理系統使資源配置達到最適化,提升經營績效;並與外部組織進行系統連結,透過供應鏈管理、顧客關係管理,強化與交易夥伴的協調與合作,共同創造新價值。本研究發現,少有文獻從知識管理能力與組織間關係屬性,探討企業電子化發展階段歷程中各發展階段的重要影響因素。

  本研究透過深度訪談個案的方式,以內容分析法分析與歸納訪談結果,藉由文獻理論推導、訪談內容整理與參考相關輔助資料,建構知識管理能力與組織間關係屬性對企業電子化發展歷程影響之研究架構。最後,歸納目前企業發展企業電子化時,在各個階段中重視的影響因素,以提供台灣企業瞭解企業電子化發展階段歷程中的關鍵因素。

Recently, information technology grows rapidly and internet has been widely utilized. E-business has become a trend. In order to establish the e-business, government agencies have promoted a lot of e-business projects. As electronic business (e-business) evolution process continues with integration and innovation, the organization uses enterprise resource planning system or knowledge management system for optimizing the allocation of resources; on the other side, inter-firm organizations make use of connecting the supply chain management system or customer relationship management system to strengthen coordination and cooperation with trading partners for creating the new value and enhancing competitiveness.

Based on the literature review, in-depth interview, and content analysis, this study develops the conceptual model and hypotheses to explore the influence of knowledge management capabilities (knowledge management strategy and knowledge management process) and inter-organizational relationship attributes (inter-organizational network relationship, inter-organizational structural dimension, and supplier/customer readiness) on the e-business evolution process (initiation, adoption, and routinization stages). This research is mainly to offer the Taiwanese enterprises to resolve the problems of the implementation of e-business systems. We believe that the conceptual model of constructed form this research would properly be used for enterprise to know more about critical success factors of each stage of the e-business evolution process.

謝 辭 i
中文摘要 ii
英文摘要 iii
目 錄 iv
表目錄 vii
圖錄目 viii

第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的 3
1.3研究流程 4
第二章 文獻探討 6
2.1企業電子化發展歷程之相關研究 6
2.2知識管理能力與企業電子化關聯性 10
2.2.1知識管理策略 10
2.2.2知識管理流程 11
2.3組織間關係屬性與企業電子化關聯性 12
2.3.1組織間網絡關係 12
2.3.2交易夥伴關係 13
2.3.3組織間資訊結構關係 14
2.4 文獻探討小結 15
第三章 研究方法 17
3.1個案訪談 17
3.2資料蒐集 18
3.3內容分析法 20
3.3.1內容分析法之定義 20
3.3.2內容分析法之步驟 21
3.3.3內容分析法之單位 23
3.3.4信度分析 27
第四章 資料分析 28
4.1受訪個案公司資料 28
4.2語幹選取 29
4.3信度分析 30
4.4訪談結果分析 31
4.4.1知識管理能力與企業電子化發展之關連性 31
4.4.2組織間關係屬性與企業電子化發展之關連性 33
4.4.3個案分析結果之彙整 38
第五章 命題推導 42
5.1研究假說之模式建構 42
5.2命題發展 44
第六章 結論與建議 54
6.1結論 54
6.1.1理論意涵 55
6.1.2管理實務意涵 58
6.2建議 60
參考文獻 61
附錄 訪談大綱 66

一、中文部分
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二、英文部分
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