一、網路部份
行政院金融監督管理委員會,「金融巿場統計資訊公開查詢系統」,上網日期:2011.12.20,取自http://www.fsc.gov.tw/fsd/fncl_mp.asp。
行政院金融監督管理委員會,「金融競爭力重要資訊」,上網日期:2011.12.20,取自http://www.banking.gov.tw/Layout/main_ch/AllInOne_Show.aspx?path=2703&guid=4d91ff0c-aafb-466e-8235-ef74e1c4efd0&lang=zh-tw。
中央銀行網站,「金融統計」,上網日期:2011.11.21,取自http://www.cbc.gov.tw/np.asp?ctNode=521&mp=1。
中央銀行網站,「本國銀行營運績效季報」,上網日期:2011.11.21,取自http://www.cbc.gov.tw/np.asp?ctNode=721。
信託公會網站,「認識信託業務」,上網日期:2011.11.10,取自http://www.trust.org.tw/content/index.asp?pno=53&mu=6。
信託公會網站,「信託統計資料」,上網日期:2011.08.20,取自http://www.trust.org.tw/statistics/WebStatistics1.asp?pno=40&mu=4。
信託公會網站,「信託數位園地電子化DM」,上網日期:2011.12.15,取自http://210.68.77.99/files/dm1.jpg。
二、中文部份
王正瑩(2005)。跨國團隊組成、團隊溝通與信任感之研究。國立中山
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方世榮、江淑娟、方世杰(2002)。「夥伴關係整合模型的實證研究-以中小企業為對象」。管理學報,19(4),615-645。吳立偉、張國雄、鍾沛蔓(2011),「認知價值、關係品質與忠誠階段之探討」,台灣管理學刊,第十一卷;第一期,頁1-28。
林南宏、陳慧娟、吳心怡、廖婉芬(2011),「關係品質在銀行業應用的前因及結果」,行銷評論,第八卷;第一期,頁91-124。
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劉伊宏(2008),醫療器材產業內關係行銷的探討,天主教輔仁大學碩士論文。
簡美玲(2004),金融業關係行銷之研究-以財富管理為例,東吳大學企業管理研究所碩士論文。曹金成(2008),物業管理系統使用行為之研究-UTAUT模型之應用,國立臺北大學企業管理學系碩士學位論文。林可欣(2010),商店形象、顧客知覺價值與忠誠度關聯性之研究--以基隆濱海地區海景餐廳為例,國立臺灣海洋大學航運管理學系碩士學位論文。
董裕生(2010),財富管理服務認知、顧客滿意度及顧客忠誠度對顧客關係管理績效關聯性之研究~以S銀行財富管理部門為例,立德大學國際企業管理學系碩士論文。周明祥(2010),服務創新、服務品質與顧客忠誠度關係之研究—以金融服務業為例,龍華科技大學商學與管理研究所碩士學位論文。
李植鑫(2011),關係行銷影響銷售績效之研究_以環境工程產業為例,國立台北大學企業管理學系碩士論文。
曾志誠(2007),信任、承諾、溝通對合作績效關係影響之研究-以台灣聯貸市場為例,輔仁大學管理學研究所碩士論文。信託公會(2006),信託與我.認識信託的第一本書,台北市:宏典文化出版。
方世榮譯(2010),關係行銷,台北市:五南圖書出版。
陳衍潔(2010),金融產業之現況與未來展望,台灣經濟研究院產經資料庫。
周子敬編著(2006),結構方程式模式(SEM)-精通LISREL,台北市:全華科技圖書出版。
古永嘉,楊雪蘭編譯(2009),原著:Cooper D. R. and Schindler P. S,企業研究方法,三版二刷,台北市:華泰文化出版。
邱皓政,(2006)。結構方程模式-LISREL的理論、技術與應用,初版,台北市:雙葉書廊有限公司出版。
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