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研究生:楊美娟
研究生(外文):Mei-chuan Yang
論文名稱:從正向情感、負向情感以及從眾的角度探討員工沉默行為-以護理師為例
論文名稱(外文):A Study of Employee Silence in terms of Positive affectivity, Negative affectivity and Conformity-the Case of Nursing Workers
指導教授:曾盛恕曾盛恕引用關係
指導教授(外文):Seng-su Tsang
口試委員:曾盛恕
口試日期:2012-07-20
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:企業管理系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:41
中文關鍵詞:從眾負向情感正向情感員工沉默行為
外文關鍵詞:conformitynegative affectivitypositive affectivityemployee silence
相關次數:
  • 被引用被引用:2
  • 點閱點閱:628
  • 評分評分:
  • 下載下載:140
  • 收藏至我的研究室書目清單書目收藏:1
本研究欲從個人的正向情感、負向情感與從眾的角度進行員工沉默行為的探討。主要研究目的有二:(一)探討正向情感、負向情感以及從眾是否會影響員工沉默行為。(二)探討正向情感、負向情感對於從眾與員工沉默行為之間是否存有調節效果。
本研究是以具有護理師執照或護士執照且在職的護理人員作為研究對象,採用滾雪球的抽樣方式,最後蒐集了182份的有效問卷,有效回收率為90.5%。
本研究結果發現:從眾對員工沉默行為有顯著的正向關係;正向情感對員工沉默行為有顯著的負向關係;負向情感對員工沉默行為有顯著的正向關係;正向情感與負向情感皆無法調節從眾與員工沉默行為之間的關係。
本研究結果除了提供關於員工沉默行為的實證資料外,也提供了管理者幾個可以降低組織內員工沉默行為的建議,並於最後提出研究限制與未來研究建議,以供後續研究的發展。
This research was to explore employee’s silence behavior in terms of positive affectivity, negative affectivity and conformity. The purpose was to investigate that : Positive emotions, negative emotions, and conformity whether influence employee’s silence behavior ; Positive affectivity and negative affectivity whether moderate the relationship between conformity and employee’s silence behavior.
This study collected survey data from the nursing workers. Via snowballing sampling, we gathered 182 valid responses, and the valid response rate of the questionnaire was 90.5%.
The result showed that : Conformity and Negative affectivity had significant positive impact on employee’s silence behavior ; Positive affectivity had a significant negative impact on employee’s silence behavior ; Positive and negative affectivity did not moderate the relationship between conformity and employee’s silence behavior.
Finally, not only hypotheses about employee’s silence behavior were confirmed by empirical data but the managerial implications to the managers were also drawn. Besides, the limitations and suggestions for future research were also suggested.
1.緒論.....................................................................................................................1
1.1研究背景與動機.................................................................................................1
1.2研究目的.............................................................................................................2
2.文獻探討.............................................................................................................3
2.1員工沉默行為.....................................................................................................3
2.2從眾.....................................................................................................................6
2.3從眾對員工沉默行為的影響..............................................................................8
2.4正向情感與負向情感………………………………………………........................................9
2.5正向情感與負向情感對員工沉默行為的影響................................................11
2.6正向情感與負向情感在從眾對員工沉默行為之間的調節效果....................13
3. 研究方法..........................................................................................................14
3.1研究架構與假說...............................................................................................14
3.2研究對象與調查方式.......................................................................................14
3.3衡量變項...........................................................................................................15
3.4資料分析方法...................................................................................................17
4. 資料分析與研究結果.......................................................................................19
4.1樣本結構………………...........................................................................................19
4.2敘述性統計……………..........................................................................................22
4.3 PLS分析…….......................................................................................................23
5. 研究結論與建議..............................................................................................27
5.1研究結果與討論...............................................................................................27
5.2研究貢獻與管理意涵.......................................................................................28
5.3研究限制與未來研究方向................................................................................29
參考文獻..............................................................................................................32
附錄:研究問卷.....................................................................................................39
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