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研究生:蔡力稔
研究生(外文):Tsai, Li Jen
論文名稱:臺灣訓練品質評核系統之權重分配研究
論文名稱(外文):The Criterion Weights Of Taiwan TrainQuali System
指導教授:張文龍張文龍引用關係
指導教授(外文):Chang, Wen Long
口試委員:李俊儀魏鸞瑩
口試委員(外文):Lee, Jun YiWei, Luan Ying
口試日期:2012-06-09
學位類別:碩士
校院名稱:實踐大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:英文
論文頁數:43
外文關鍵詞:TTQSEFQMCriterion WeightsNational TrainQuali Award
相關次數:
  • 被引用被引用:1
  • 點閱點閱:192
  • 評分評分:
  • 下載下載:6
  • 收藏至我的研究室書目清單書目收藏:2
Taiwanese government referred to the concept of the spirit of Invest In People (United Kingdom) and ISO10015, to draw up Taiwan TrainQuali System (TTQS) by its training process of plan, design, do, review, and outcome for ensuring that system had reliability and validity of business training process, also provided a implement of self-assessment and improved the quality of manpower training system for enterprises and organizations. With reference to European Foundation for Quality Management (EFQM), research divided TTQS into two important portions: Enables and Results. This study observed 388 units of enterprise which were awarded by government in 2011, and turn TTQS score performance of each construct into EFQM Excellence Model to see its weighted distribution on each construct of awarded enterprises. Research utilize businesses which awarded gold and silver prize as benchmarking, and verify that benchmarking businesses have better performance in enablers and results.
Contents
Acknowledgment II
Abstract III
Contents IV
List of Table VI
List of Figure VI
Chapter 1 Introduction 1
1.1 Background 1
1.2 Motivation 2
1.3 Purpose 3
1.4 Procedure 3
Chapter 2 Literature Review 5
2.1 TTQS 5
2.2 ISO 10015 6
2.3 IIP 7
2.4 TQM 7
2.5 EFQM 8
2.6 Benchmarking businesses 9
2.7 Hypothesis 10
Chapter 3 Method 13
3.1 Research structure 13
3.2 Sampling 14
3.3 Methodology 14
3.4 Research index 16
Chapter 4 Empirical Results 19
4.1 EFQM performance 19
4.2 Score comparison 21
Chapter 5 Conclusion and Suggestion 26
5.1 Discussion 26
5.2 Suggestion 27
5.3 Research Limitation 28
5.4 Research Suggestion 28
References 29
A. Chinese 29
B. English 30
Appendix 32




List of Table
Table 2.1 : Operational definition 11
Table 3.1 : Operational definition 16
Table 4.1 : Score comparison 21
Table 4.2 : Score comparison 21
Table 4.3 : Score comparison 23
Table 4.4 : Score comparison 24

List of Figure

Figure 1.1 Research Procedure 4
Figure 2.1: EFQM Excellence Model 8
Figure 3.1: Research structure 13
Figure 4.1: Benchmarking businesses score with EFQM Excellence Model 20
Figure 4.2: Non-Benchmarking businesses score with EFQM Excellence Model 20


A.Chinese
1.行政院勞工委員會職業訓練局(2007),行政院勞工委員會職業訓練局九十六年度業務報告。
2.行政院勞工委員會職業訓練局(2011),100 年度訓練品質評核系統實施計畫。取自:http://ttqs.evta.gov.tw/。
3.吳進輝(2007),「什麼是 TTQS?」,訓練品質評核系統(http://ttqs.evta.gov.tw)。
4.林建山(2006),人力資本開發與國家訓練品質保證體系。就業安全,5(2),44-51。
5.曾秋瑾(2011),運用政府資源連結TTQS以提升訓練品質。取自:http://project.derjian.com.tw/portal.php?mod=view&aid=147
6.黃春長、張坤維、林志興(2006),考察瑞士推動ISO10015訓練品質之實施情形報告。台北:行政院勞工委員會職業訓練局。
7.黃詩宜(2009),企業導入 TTQS 訓練品質系統之關鍵成功因素研究。國立中正大學企業管理研究所未出版碩士論文。
8.蔡錫濤、曾寶玲、葛建培、陳鴻文(2008),國家訓練品質規範(TTQS)評核人員、輔導顧問職能內涵研究。7 (1),9-14頁。


B.English
1.Breiter, D., & Kline, S. F. (1995). Benchmarking quality management in hotels. FIU Hospitality Review, 13(2), 45-52.
2.Camp, R. C. (1995). Business process benchmarking, 4nding and implementing best practices. WI: ASQC Quality Press, Milwaukee.
3.Camp, R.C. (1989). Benchmarking: The search for industry best practices that leads to superior performance. ASQC Quality Press, Milwaukee, WI.
4.Conti, T. (1997). Organizational self-assessment. London: Chapman & Hall.
5.Cook, S. (1995). Practical Benchmarking: A Manager’s Guide to Creating a Competitive Advantage. London: Kogan Page.
6.Cross, R., & Leonard, P. (1994) Benchmarking: a strategic and tactical perspective. In B.G. Dale, (Ed.). Managing Quality (2nd ed.). (pp. 497-513). NJ: Prentice Hall, Englewood Cliffs.
7.Evans, W. R., & Davis, W. D. (2005). High performance work systems and organizational performance:The mediating role of internal social structures. Journal of Management, 31(5), 758-775.
8.Karlof, B., & Ostblom, S. (1994). Benchmarking: A Signpost Excellence in Quality and Productivity. West Sussex: John Wiley.
9.Kristensen, K., & Juhl, H. J. (1999). Beyond the bottom line – Measuring stakeholder value. In B. Edvardsson & A. Gustafsson (Eds.), The Nordic School of Quality Management, Lund: Studentlitteratur.
10.Kristensen, K., Juhl, H. J., & Eskildsen, J. K. (2000). The excellence index as a benchmarking tool. Proceedings of MAAOE Conference, Colorado, USA.
11.Lancaster, H. (1998). Managing your career. Wall Street Journal, B1.
12.Lascelles, D., & Peacock, R. (1996). Self-Assessment for Business Excellence. London : McGraw-Hill,.
13.Noe, R. A. (2002). Employee Training & Development. (2nd ed.). New York, NY: McGraw Hill.
14.Porter, L. J., & Tanner, S. J. (1998). Assessing Business Excellence. Oxford: Butterworth Heinemann.
15.Rahman, S. (2001). Total quality management practices and business outcome: Evidence from small and medium enterprises in Western Australia. Total Quality Management, 12(1), 201- 210.
16.Smith, G. A., Ritter, D., & Tuggle, W. P. (1993). Benchmarking: the fundamental questions. Marketing Management, 2(3), 43-8.
17.Zairi, M. (1992). The art of benchmarking: using customer feedback to establish a performance gap. Total Quality Management, 3(2), 177-88.
18.Zairi, M. (1996). Benchmarking for Best Practice: Continuous Learning through Sustainable Innovation. Oxford : Butterworth-Heinemann.

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