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研究生:李琬琳
研究生(外文):Lee, Wanlin
論文名稱:主管正向情緒感染力對員工工作投入、團隊正向情感氛圍與團隊回復力之影響
論文名稱(外文):The Effects of Leader Positive Emotional Contagion on Employee Job Involvement, Group Positive Affective Tone, and Team Resilience
指導教授:徐其力徐其力引用關係李志鴻李志鴻引用關係
指導教授(外文):Shyu, ChilihLee, Jyhhong
口試委員:林栢章林俊宏
口試委員(外文):Lin,PochangLin, Chunhung
口試日期:2012-07-23
學位類別:碩士
校院名稱:亞洲大學
系所名稱:心理學系碩士班
學門:社會及行為科學學門
學類:心理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:144
中文關鍵詞:正向情緒感染力工作投入團隊正向情感氛圍團隊回復力
外文關鍵詞:positive emotional contagionjob involvementgroup positive affective toneteam resilience
相關次數:
  • 被引用被引用:22
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  • 下載下載:651
  • 收藏至我的研究室書目清單書目收藏:6
進入二十一世紀,組織間競爭日益激烈,工作任務的型態已從強調個人獨立作業,轉變成為注重團隊互助合作的方式,在這充滿挑戰的環境中,主管是否能透過自身能力而影響單一部屬或整個團隊的能力和狀態,其更顯得重要。
本研究以跨層次方式探討主管正向情緒感染力對員工工作投入、團隊正向情感氛圍與團隊回復力之影響。其中正向情緒感染力包括「情緒鼓舞」、「情緒表達」二者。
本研究以保險業之團隊為研究對象,一份團隊問卷可分為主管問卷與員工問卷,總計發出317份團隊問卷,其中主管問卷為317份,員工問卷為1268份,回收有效主管問卷為61份,員工問卷為213份。經統計分析後,研究結果發現:(1)主管正向情緒感染力之構面(情緒鼓舞)對團隊正向情感氛圍具有正向影響效果;(2)主管正向情緒感染力對員工工作投入具有正向影響效果;(3)團隊正向情感氛圍對團隊回復力具有正向影響效果。

Entering the 21st century, the competition among organizations is much more drastic so that the type of working changes from self-accomplishment to a team work type. In this challenging environment, whether the supervisor can lead only one or the whole subordinates by using his own power is much more important.
This essay use cross-level way to examine the impact of a manager’s positive emotion contagion, including the “emotion inspiration” and “emotion expression”, on the employees’ job involvement and group positive affective tone.
With a group questionnaire which can divide into the supervisor questionnaire and the employee questionnaire and the team of insurance as the research sample, it collects a total of 317 valid questionnaires. Among which have the total of 317 manager questionnaires and 1268 employee questionnaires, containing 61 of valid manager questionnaires and 213 of valid employee questionnaires. After statistical analysis, the findings are that: (1) the manager’s positive emotion contagion can make a positive influence on the group positive affective tone , (2) the manager’s positive emotion contagion can make a positive impact on employees’ job involvement, and (3) the group positive affective tone can have a positive effect to the team resilience.

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 7
第三節 研究流程 8
第四節 研究範圍與限制 9
第二章 文獻探討 13
第一節 正向情緒感染力 13
第二節 工作投入 27
第三節 團隊正向情感氛圍 37
第四節 團隊回復力 48
第五節 各變項間之關係 59
第三章 研究方法 62
第一節 研究架構與研究假設 62
第二節 研究對象 64
第三節 研究方法與研究工具之設計 65
第四節 資料分析 84
第四章 研究結果分析與討論 87
第一節 研究樣本特性 87
第二節 變項現況探討 91
第三節 研究參與者之差異分析 92
第四節 團隊層次資料產生與一致性檢定 94
第五節 變項間之關係檢定 95
第五章 討論與建議 103
第一節 研究發現 104
第二節 研究建議 109
參考書目 118
附錄一 預試問卷 126
附錄二 正式問卷 132


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