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研究生:江嘉祐
研究生(外文):Chiang, Chia-Yu
論文名稱:應徵者防禦型策略與非口語搭配之研究 -負面事件類型之調節效果
論文名稱(外文):The effect of applicant defensive impression management tactics collocated with nonverbal behaviors – The moderating role of negative events
指導教授:吳祉芸
指導教授(外文):Wu, Chih-Yun
口試委員:葉子明白凢芸黃開義
口試日期:2012-07-09
學位類別:碩士
校院名稱:東海大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:76
中文關鍵詞:防禦型印象管理策略非口語行為負面事件面試官評分
外文關鍵詞:Defensive impression managementNon-verbal behaviorsNegative eventsInterviewer ratings
相關次數:
  • 被引用被引用:0
  • 點閱點閱:198
  • 評分評分:
  • 下載下載:15
  • 收藏至我的研究室書目清單書目收藏:1
近年來面談議題頗受重視,但在面談領域中的防禦型印象管理研究相對缺乏,過去的研究多集中在口語的部分,對於負面事件類型的影響,以及不同狀況下所搭配非口語行為的討論相對缺乏,使得策略有效性未獲共識,本研究回應過去研究缺口,討論應徵者在不同負面事件下,使用不同防禦型印象管理策略,搭配非口語行為,是否會對面試官評價造成影響。
本研究為初探性研究由訪談法及部分相關文獻為佐證,利用前測研究與同領域研究者共同進行討論,找出非口語行為的表現分類,採用實驗法進行,編寫劇本後設計影片,呈現模擬甄選面談的過程,再以問卷了解受試者意見。
研究結果指出,在能力問題及道德問題質疑時,應徵者使用合理化策略比使用道歉策略好,而道歉策略比開脫策略之使用有助於修復應徵者形象;此外,相較於能力事件,當應徵者受到道德事件的質疑時,所搭配的非口語行為充足與否對於面試官評分的修復效果有明顯的差異。在面談情境中面對負面事件質疑下,本研究結果可提供應徵者作為口語及非口語表達的參考。

In recent years, defensive impression management (IM) tactics (apologies, justifications, and excuses) become widely used in job interviews. However, past research showed that non-verbal behaviors specific to defensive IM in different negative events (competence-related and integrity-related concerns) was seldom discussed .Therefore, the purpose of this study is to explore the effect of defensive IM collocated with non-verbal behaviors, and to find out the moderating role of negative events.
Semi-structured interview and observation are used to develop the guidelines of non-verbal behaviors collocated with defensive IM tactics. An experimental design was conducted. We used video clips to display the interview process.
The results pointed out that justification exerts better repair effect than apology and excuse do. The findings also showed that when the applicants face to the integrity-related concerns, sufficient non-verbal behaviors exert significant repair effect. These findings provide some suggestion to applicants under different negative concerns.

第一章 緒論
第一節 研究背景與動機
第二節 研究目的與研究流程
第二章 文獻探討
第一節 防禦型印象管理
第二節 非口語行為
第三節 事件的調節效果
第四節 負面事件下防禦型印象管理搭配非口語行為之選擇
第三章 研究方法
第一節 研究架構
第二節 前測研究
第三節 主要研究
第四節 衡量
第五節 信度分析
第四章 統計分析與結果
第一節 操弄檢定
第二節 受試者知覺
第三節 描述性統計
第四節 效果比較
第五章 結論與建議
第一節 理論意涵
第二節 管理意涵
第三節 研究限制與未來研究建議
參考文獻
中文文獻
英文文獻
附錄一 實驗劇本
附錄二 主要研究施測問卷

中文文獻
1.尤慧慧(2005),應徵者外表吸引力與行為對甄選面談決策之影響:以職務性別取向符合程度、顧客接觸需求程度為干擾變項,國立台灣大學商學研究所碩士論文。
2.羅逸琁(2007),工作面談情境中應徵者防衛型印象管理策略應用之有效性研
究,國立政治大學企業管理研究所碩士論文。
3.吳祉芸(2008),甄選面談中應徵者防禦型印象管理策略及效果之研究,國立政治大學企業管理研究所博士論文。
4.佘品毅 (2010),防禦型印象管理策略專屬之非口語行為及其原則建構,東海大學企業管理研究所碩士論文。
5.馬南(2011),看,身體在說話,海鴿文化出版圖書有限公司。
6.104教育資訊網(2009年6月16號)。 逾九成上班族表示,外在形象良好,有助求職面試!。(2009年6月16號)取自http://www.104learn.com.tw/cfdocs/edu/iexam/show_iexam.cfm?autonumber=10303




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