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研究生:曾正華
研究生(外文):Cheng-Hua Tseng
論文名稱:軟體專案延宕關鍵因素之探討
論文名稱(外文):Seeking for Critical Factors Lead Software Project Failure
指導教授:陳凱瀛陳凱瀛引用關係
口試委員:董金偉翁頌舜
口試日期:2012-06-01
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:管理學院工業工程與管理EMBA專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:93
中文關鍵詞:利害關係人制約法關鍵績效指標反覆漸增軟體工單
外文關鍵詞:StakeholderTheory of ConstraintsKey Performance IndicationIterative &IncrementalSW working order
相關次數:
  • 被引用被引用:0
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軟體為了順應消費者對新科技運用的需求及追求開發速度,正朝著大型化及分散化的趨勢在演進。而當軟體專案因前述原因必須分為多個子專案分散在不同地點同時開發時,由於複雜度更高,不確定性因素更多,導致專案管理者更是難以精確掌握軟體各項子專案的運作現況。
軟體開發專案在開發流程上顯著的不同於其它產品開發。就本質而言,軟體本身具有抽象化的特質難以量化,而且高度依賴人力的智慧及創新能力。實際的經驗上告訴我們,大多軟體專案的開發時程的正確性往往要等到專案接近完成時才會出現,也就是在接近專案的後期時,我們才會真正知道我們規劃的各項開發任務的作業時間是否合理,但為時已晚。
專案管理者管理的事務繁多,但多數專案管理者日常的工作重心卻大都在處理因任務時程延誤的善後事項,原先專案管理者應專注的管理事項確因上述原因而毫無作為。這個現象在各個學說上也都曾被論及後知後覺所付出的代價會遠大於先知先覺,因此,預防勝於治療重要性不容小覷。
本研究希能藉由這次的探索來確定軟體專案延宕的主因。並依本研究看法提出相對應的建議。

Satisfying customer demand and accelerating the pace of software development to speed up software product delivery. Most of ODM dare not reject the request even this activity will definitely make the code size of software become bigger. The alternative usually will be adopted to solve those problems is that to divide whole software project into several sub-projects and may need to be deployed in different places. Unfortunately, this will cause complication higher, uncertain factor more to lead project managers hard to handle project well.
With respect to essence of software development, valuing software design is more art than science, it is a comprehensive and abstract task which hard to be measured, it is highly relying on intelligence of software engineer and innovation ability. For project leader, this is definitely an obstacle to counter with project move on successfully
In general, project leaders have to face various events in daily, especial those unexpectedness that result project delay. It usually exhausts manager’s attention complete and make project leaders stray from regular management job and cause project to be deficient in handling properly.
This study conducts a survey with experts by using analytical hierarchy process (AHP) method to calculate survey results to determine the factors that lead project to failure .


目 錄

摘 要 i
ABSTRACT ii
誌 謝 iv
目 錄 v
表目錄 viii
圖目錄 x
第一章 緒論 1
1.1 背景說明 1
1.2 動機目的 3
第二章 文獻探討 5
2.1 關鍵鏈 5
2.1.1 制約法 5
2.1.2 造成專案時程延宕原因 6
2.1.3 關鍵鏈時程管理的三大法則 7
2.2 軟體發展模式 10
2.2.1 瀑布式(Waterfall) 11
2.2.2 反覆漸增(I&I)設計開發模式 12
2.3 KPI 13
2.3.1 KPI 概念 14
2.3.2 設計關鍵績效指標(KPI)原則 14
2.3.3 軟體專案關鍵構面及因素 15
2.4 描述統計 16
2.4.1 平均數(mean;以M表示) 16
2.4.2 中位數(median;或以Mdn表示) 17
2.4.3 眾數(mode;或以Mo表示) 18
2.4.4 集中量數的特性與優缺點比較 18
2.5 標準差(Standard Deviation) 19
2.5.1 變異數(Variance) 20
2.5.2 標準標準差 20
2.5.3 樣本標準差 22
2.6 層級分析程序法AHP 23
2.6.1 層級與要素 23
2.6.2 評估尺度 24
2.6.3 分析步驟 25
2.6.4 方案評估 30
第三章 研究方法與設計 31
3.1 研究流程 31
3.2 研究方法 33
3.3 研究架構 34
3.3.1 專家經驗構面 34
3.3.2 候選評估因素 35
3.3.3 關鍵因素 36
第四章 實證分析 37
4.1 個案公司簡介 37
4.2 專家訪談 38
4.2.1 訪談說明 38
4.2.2 訪談整理 38
4.2.3 關鍵構面 41
4.3 關鍵因素問卷 42
4.3.1 問卷設計調查 42
4.3.2 候選關鍵因素說明 44
4.4 問卷資料分析 48
4.4.1 需求定義構面 50
4.4.2 專業能力構面 51
4.4.3管理能力構面 51
4.4.4 管理流程及工具構面 52
4.5 層級分析程序AHP 52
4.5.1 AHP 問卷設計調查 52
4.5.2 AHP 問卷填表人背景分析 53
4.5.3 AHP 問卷資料分析 54
4.5.4各層級權重及排序分析結果如下 60
4.5.5 關鍵因素以權重順序排列 62
第五章 結論建議 63
5.1 研究結論 63
5.2 研究貢獻 67
5.3 研究限制 68
第六章 後續研究建議 69
參考文獻 71
附錄A: 問卷:專家訪談-構面 74
附錄B: 問卷:描述統計-關鍵因素 75
附錄C: 問卷:層級分析AHP-構面及關鍵因素 80


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