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研究生:陳錦慧
研究生(外文):Chin-Huei Chen
論文名稱:物流業導入雲端運算服務之關鍵成功因素
論文名稱(外文):The Key Success Factors of Could Service For Logistics Industry
指導教授:陳銘崑陳銘崑引用關係
指導教授(外文):Ming-Kuen Chen
口試委員:郭晉源吳忠敏
口試委員(外文):Jin-Yuan GuoChung-Min Wu
口試日期:2012-06-08
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:管理學院經營管理EMBA專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2012
畢業學年度:100
語文別:中文
論文頁數:71
中文關鍵詞:雲端服務關鍵成功因素層級分析法
外文關鍵詞:Cloud ServicesKey Success FactorAnalytic Hierarchy Process (AHP)
相關次數:
  • 被引用被引用:6
  • 點閱點閱:421
  • 評分評分:
  • 下載下載:46
  • 收藏至我的研究室書目清單書目收藏:42
雲端運算服務為目前資訊科技發展的趨勢,國際大廠紛紛開始使用雲端運算服務,但是國內企業對於雲端運算服務仍存有疑慮,以致於使用雲端運算服務之企業仍為少數。然而受到相關因素的影響使得企業無法有效的掌握相關要素來導入雲端服務,因此,找出成功導入雲端運算服務的關鍵因素便顯得相當重要。過去研究對於雲端運算服務在物流產業的研究相當少,因此本研究希望透過系統化的方式,找出物流產業導入雲端運算服務之方法,以提升企業的效率與競爭力。
本研究將使用層級分析法為研究方法,探討物流產業導入雲端運算服務之關鍵成功因素,並透過探討國內外相關文獻與專家訪談,建構出物流產業導入雲端運算服務之關鍵成功因素之架構,獲得6個主要構面和26項因素指標,主要構面之分析結果以「資訊技術」層面最為重要,其次為「使用者」層面、「組織結構」層面、「專案管理」層面、「企業管理」層面與「產業特性」層面;而在各項因素指標中以「員工教育訓練」最為重要,其次為「設計階段有使用者參與」與「正確的導入流程與使用方法」。希望透過本研究之研究結果,可提供物流產業在導入雲端運算服務時作為其參考依據。

Now, cloud service is the trend of development of information technology, many international companies have begun to use cloud services, but most enterprises still hold the wait and see attitude to the cloud service, Resulting in a few companies to use cloud services. However, subject to the relevant factors the companies can not effectively grasp of the relevant elements to adopt cloud services, and to find out the relevant factors of the cloud service adopted by the corporations is very important. But the studies for cloud services in the logistics industry are considerably less. The purpose of this thesis is to identify the method of implementation of cloud services to logistics industry in a systematics, in facilitating the efficiency and competency to the enterprises.
This study adopts Analytic Hierarchy Process (AHP) as research method to explore the key success factors to implementing thesis to the logistics industry. Through literature review and expert interviews, the framework of the key success factors to implementing cloud services to the logistics industry is established. The result of this study leads to six main dimensions and 26 factors indicators. The “information technology” aspect is the most important dimension, following by the “user” aspect. The “employee training” is the most important indicator, following by “user participates to design”. Hoping the result of this researcher be a references for the exterprise to implement cloud computing services.

摘要 I
Abstract II
致謝 IV
目錄 V
圖目錄 VII
表目錄 VIII
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究範圍與限制 3
1-3 研究流程 3
1-4 研究架構 4
第二章 文獻探討 5
2-1 資訊科技在物流業相關應用 5
2-2 雲端運算服務 7
2-2-1 雲端運算服務之定義 7
2-2-2 雲端服務的特性 9
2-2-3 導入雲端服務的考量因素與議題 11
2-3 關鍵成功因素 14
2-3-1 關鍵成功因素之定義 14
2-3-2 關鍵成功因素之功能 14
2-3-3 關鍵成功因素之評估方式 16
2-3-4 影響導入資訊系統的關鍵成功因素 19
2-4 層級分析法(Analytic Hierarchy Process) 24
2-4-1 層級分析法之定義 24
2-4-2 層級分析法之程序 26
2-4-3 層級分析法之應用 28
第三章 研究方法 30
3-1 研究架構 30
3-2 導入雲端運算服務之關鍵成功因素彙整 31
3-3 研究設計 32
第四章 AHP之實證結果 36
4-1 AHP之實證結果 36
4-1-1 問卷分析 36
4-1-2 各構面權重結果分析與討論 38
4-1-3 各構面指標之特徵值與一致性檢定 41
4-2整體性分析 43
4-3差異性分析 48
4-3-1 各領域之差異性比較 48
第五章 結論與建議 54
5-1 研究結論 54
5-2 未來研究與建議 55
參考文獻 56
附錄 62

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