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研究生:何宜倫
研究生(外文):Yi Lun Ho
論文名稱:導入家庭溝通概念至家庭互動平台介面設計:以祖孫互動需求為例
論文名稱(外文):Using Family Communication Scale in the Design of a Family-interaction System Interface for the Grandparents and Grandchildren
指導教授:蔡采璇蔡采璇引用關係
指導教授(外文):T. H. Tsai
學位類別:碩士
校院名稱:長庚大學
系所名稱:工業設計學系
學門:設計學門
學類:產品設計學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
論文頁數:194
中文關鍵詞:社群網站祖孫互動家庭溝通性
外文關鍵詞:Social network sitesIntergenerational interactionFamily communication
相關次數:
  • 被引用被引用:5
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  • 下載下載:205
  • 收藏至我的研究室書目清單書目收藏:1
本研究目的在於發展與設計以家庭關係為中心的社群網站介面,提供促進家庭溝通的功能,並且符合使用者需求及個人習慣的社群網站介面。首先提出促進祖孫互動的社群網站設計之議題後,透過文獻探討三個主要之文獻範疇:宗族架構與祖孫關係的重要性、社群網站之發展與形式、系統使用性評估,並提出社群網站導入祖孫互動之設計觀點。接著利用家庭溝通性及家庭滿意度問卷調查探討家庭結構對祖孫互動影響的現況,並了解高齡者對社群網站的認知及使用意願。再者,運用系統滿意度量表了解祖孫使用者對現今社群網站的看法,並以家庭溝通性量表評估社群網站社交功能用於家庭溝通的合適性。歸納兩項調查結果的三大項祖孫互動之社群網站介面設計概念,(1) 符合使用者習慣的系統介面與硬體需求 (2) 家庭樹的社交網絡 (3) 依家庭溝通元素為功能設計,本研究依三大項設計概念設計與發展適合祖孫互動的社群網站介面-MemoTree。MemoTree導入家庭族譜為概念設計,並且符合家庭溝通互動的要素,包含傾聽技巧、說話技巧、自我表達、持續追蹤以及尊重與關心等,提供符合祖孫使用者習慣的介面與硬體,讓使用者透過MemoTree平台分享交流家庭成員的消息。最後,本研究對MemoTree介面進行使用性評估,Memotree獲得受測者正向的肯定與回饋,其中以家庭族譜、家庭日、家庭行事曆三項功能被認為能傳遞家族觀念與連結家庭關係,豐富家庭溝通與促進家人互動,且滿足不同世代家人的使用需求。整體而言,Memotree符合每一位使用者在使用社群網站介面的需求,考慮使用者的習慣,並且認為在未來使用Memotree家庭互動平台的意願非常高。
The salient point of this research is to provide a social platform for increasing family interaction. The family interaction system not only imports the family genealogy concept from online SNSs, but also focuses on social interaction and communication between family members, thus promoting the maintenance of family relationships and intergenerational communication. The research work began with a comprehensive literature survey of relevant research article, family tree and intergenerational relationship, social network sites history and development, usability of interface. In order to identify the specific needs in generational connections and interactions, a pilot survey was conducted to give an insight into the individual's own perspectives among grandparents. Also, an investigation continued into a survey of using the family communication scale to explore the suitability of the available SNSs’ social tools as a bridge that facilitates interaction and communication between grandparents and their grandchildren. Following the findings of this survey, the three influential factors were proposed as design principles for a family interaction system interface design: importing the family tree design concept, functional design based on the family communication scale, system interface and hardware designed to accommodate user habits. Then, a family interaction system interface MemoTree was designed. Finally, Heuristic Evaluation was used to evaluate MemoTree usability. Users affirmed the MemoTree concept and provided positive feedback. Specifically, the family tree, family calendar and family day features were seen as being conducive to promoting strong family bonds and rich communication and interaction among family members, thus satisfying the usage needs of different generations of the same family.
目 錄
指導教授推薦書……………………………………………………….
口試委員會審定書…………………………………………………….
國家圖書館 博碩士論文電子檔案上網授權書..........................iii
長庚大學博碩士論文著作授權書....................................iv
誌謝 ...................................................v
中文摘要....................................vi
英文摘要......................................viii
目 錄 .......................................x
圖目錄 ..........................................xvi
表目錄 ......................................xxi
第一章 緒 論 - 1 -
1.1 研究背景與動機 - 1 -
1.1.1 家庭結構與祖孫互動的重要性 - 1 -
1.1.2 科技介入家庭互動 - 3 -
1.1.3 導入家庭關係於社群網站設計 - 6 -
1.2 研究目的 - 7 -
1.3 研究架構 - 8 -
第二章 文獻探討 - 11 -
2.1 家庭結構對祖孫關係的影響 - 11 -
2.1.1 宗族架構對傳統家庭結構的影響 - 11 -
2.1.2 祖孫互動的重要性 - 15 -
2.1.3 社會變遷對祖孫關係的影響 - 16 -
2.1.4 家庭關係量表分析 - 17 -
2.2 社群網站介入家庭溝通與互動 - 20 -
2.2.1 社群網站在社交互動上的發展 - 20 -
2.2.2 社群網站對社交互動之幫助 - 24 -
2.2.3 社群網站與社交網絡之關係 - 27 -
2.2.4 社群網站之比較 - 29 -
2.3 使用性評估 - 43 -
2.3.1 使用性定義 - 44 -
2.3.2 使用性評估方法 - 46 -
2.3.3 小結 - 52 -
2.4 文獻小結 - 53 -
第三章 運用FCS與FSS於現今祖孫互動之調查 - 55 -
3.1 前言 - 55 -
3.2 受測者選擇 - 56 -
3.3 研究方法 - 57 -
3.3.1 問卷設計 - 57 -
3.3.2 資料處理與分析方法 - 59 -
3.4 研究結果與分析 - 59 -
3.4.1 問卷信效度分析 - 59 -
3.4.2 祖孫互動結果與討論 - 62 -
3.5 小結 - 68 -
第四章 運用FCS與CSUQ於現今社群網站之探討 - 70 -
4.1 前言 - 70 -
4.2 實驗方法與設計 - 70 -
4.2.1 受測者選擇與實驗環境 - 70 -
4.2.2 實驗工具選擇 - 73 -
4.2.3 實驗流程 - 76 -
4.3 實驗結果與分析 - 78 -
4.3.1 社群網站的家庭溝通性調查 - 78 -
4.3.2 社群網站的滿意度調查 - 85 -
4.4 綜合討論 - 88 -
第五章 祖孫互動平台介面設計 - 91 -
5.2 MemoTree介面設計 - 95 -
5.2.1 符合使用者習慣的系統介面與硬體需求 - 99 -
5.2.2 家庭樹的社交網絡 - 103 -
5.2.3 依家庭溝通元素為功能設計 - 106 -
第六章 MemoTree使用性評估 - 124 -
6.1 前言 - 124 -
6.2 實驗方法與設計 - 124 -
6.2.1 受測者選擇與實驗環境 - 124 -
6.2.2 實驗流程 - 128 -
6.3 實驗結果與分析 - 130 -
6.3.1 專家評估結果 - 130 -
6.3.2 使用者評估結果 - 132 -
6.4 小結 - 137 -
第七章 結論與未來建議 - 138 -
7.1 結論 - 138 -
7.2 未來建議 - 140 -
參考文獻 - 141 -
附錄一 跨世代互動之調查問卷 - 151 -
附錄二 FCS社交功能評估量表-以Facebook為例 - 157 -
附錄三 CSUQ滿意度量表-以Facebook為例 - 160 -
附錄四 社群網站調查之標準作業程序 - 162 -
附錄五 社群網站介面之操作紀錄 - 168 -
附錄六 硬體之操作紀錄 - 172 -


圖目錄
圖1.1 研究架構 - 10 -
圖2.1 家庭族譜編冊方式 - 12 -
圖2.2 球狀世系 - 12 -
圖2.3 直、橫式樹狀世系 - 12 -
圖2.4 Family tree - 13 -
圖2.5 社群網站的發展 - 23 -
圖2.6 社會關係網路圖 - 28 -
圖2.7 Facebook首頁 - 30 -
圖2.8 Twitter首頁 - 32 -
圖2.9 Plurk首頁 - 33 -
圖2.10 Google+首頁 - 35 -
圖2.11 樂齡網首頁 - 36 -
圖2.12 Benefitscheckup首頁 - 37 -
圖2.13 Seniornet首頁 - 37 -
圖2.14 Family Tree首頁 - 39 -
圖2.15 Famiva首頁 - 39 -
圖2.16 Geni首頁 - 40 -
圖2.17 Kincafe首頁 - 40 -
圖2.18 MyFamily 2.0首頁 - 41 -
圖2.19 MyHeritage首頁 - 41 -
圖2.20 使用性之定義 - 45 -
圖4.1 受測者實驗過程 - 72 -
圖4.2 實驗步驟 - 76 -
圖4.3 iPad版介面 - 77 -
圖4.4 Web版介面 - 77 -
圖4.5 手機版介面 - 78 -
圖5.1 MemoTree網站架構 - 96 -
圖5.2 MemoTree首頁草圖 - 97 -
圖5.3 MemoTree家庭日草圖 - 97 -
圖5.4 MemoTree近況搜尋草圖 - 97 -
圖5.5 MemoTree家譜草圖 - 97 -
圖5.6 MemoTree家庭溝通性草圖 - 98 -
圖5.7 MemoTree首頁 - 100 -
圖5.8 MemoTree-與其他社群網站連結 - 101 -
圖5.9 MemoTree-在其他社群網站的顯示 - 101 -
圖5.10 MemoTree的系統架構 - 103 -
圖5.11 MemoTree家譜-編輯家庭成員 - 104 -
圖5.12 MemoTree家譜-族譜的顯示 - 105 -
圖5.13 MemoTree家譜-母系的顯示 - 105 -
圖5.14 MemoTree家譜-父系的顯示 - 106 -
圖5.15 MemoTree視訊選擇 - 108 -
圖5.16 MemoTree視訊及聊天室介面 - 108 -
圖5.17 MemoTree首頁-自我表達空間 - 110 -
圖5.18 MemoTree首頁-以圖示代替文字的評論 - 111 -
圖5.19 MemoTree首頁-評論結果的顯示 - 111 -
圖5.20 MemoTree近況搜尋-行事曆顯示方式 - 113 -
圖5.21 MemoTree近況搜尋-選擇家庭成員 - 113 -
圖5.22 MemoTree近況搜尋-「弟弟 何彥儒」的近況 - 114 -
圖5.23 MemoTree近況搜尋-「週」的顯示方式 - 114 -
圖5.24 MemoTree近況搜尋-「月」的顯示方式 - 115 -
圖5.25 MemoTree家庭日-編輯/設定家庭日 - 116 -
圖5.26 MemoTree家庭日-提醒功能 - 117 -
圖5.27 MemoTree家庭日-禮物對話框 - 117 -
圖5.28 MemoTree家庭日-編輯卡片 - 118 -
圖5.29 MemoTree家庭日-傳送卡片結果顯示 - 118 -
圖5.30 MemoTree家庭溝通性-提醒訊息 - 121 -
圖5.31 MemoTree家庭溝通性-使用者過去溝通性分析 - 122 -
圖5.32 MemoTree家庭溝通性-使用者與家人的溝通性比較 - 123 -
圖6.1 年輕受測者實驗過程(擷取) - 126 -
圖6.2 高齡受測者實驗過程(擷取) - 127 -
圖6.3 MemoTree使用性調查SOP - 130 -


表目錄
表2.1 社群網站與社交指標 - 28 -
表2.2 各種社群網站之比較 - 42 -
表2.3 各學者提出之使用性指標 - 46 -
表2.4 ISO 9241-11整體使用性的評估 - 47 -
表2.5 Nielsen(1994)使用性評估方法 - 48 -
表2.6 滿意度問卷的比較 - 52 -
表3.1 受測者資料 - 57 -
表3.2 各量表因素分析與內部一致性分析結果 - 61 -
表3.3 家庭型態與FCS、FSS及家庭需求之統計 - 62 -
表3.4 家庭型態與FCS、FSS之ANOVA分析 - 62 -
表3.5 受測者社交互動方式 - 63 -
表3.6 受測者社交互動方式 - 63 -
表3.7 受測者社交指標的差異 - 64 -
表3.8 受測者社交指標的T檢定 - 64 -
表3.9 受測者使用電腦及網路的經驗 - 65 -
表3.10 受測者對社群網站的認知結果 - 66 -
表4.1 受測者資料 - 73 -
表4.2 社群網站的功能 - 75 -
表4.3 社交功能的家庭溝通性分數 - 79 -
表4.4 社交功能的家庭溝通分析 - 85 -
表4.5 滿意度結果 - 86 -
表5.1 問題歸納與解決方法 - 92 -
表5.2 MemoTree家庭溝通性計算方式 - 119 -
表6.1 啟發式評估結果 - 134 -
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