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研究生:史弼中
研究生(外文):SHIH, PI-CHUNG
論文名稱:應用模糊多準則決策於國民中小學電腦供應商評選之研究
論文名稱(外文):Selecting the Computer Suppliers for Elementary and Junior High Schools by Utilizing the Fuzzy Multi-Criteria Decision Making Method
指導教授:張宗翰張宗翰引用關係
口試委員:王學亮張宗翰謝德鑫
口試日期:2013-06-17
學位類別:碩士
校院名稱:高苑科技大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:222
中文關鍵詞:電腦供應商評選模糊集合理論模糊多準則決策模糊數
外文關鍵詞:the Selection of Computer SupplierFuzzy Set TheoryFuzzy Multi-criteria Decision MakingFuzzy Number
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本研究透過文獻探討、考慮國中小學教育的特性、現況需求、重要的關鍵因素及專家訪談綜合整理出國民中小學電腦供應商評選的四個準則構面,分別為「供應商服務水準」、「電腦硬體功能」、「電腦軟體需求」及「供應商本身條件」,在這些構面下共有45項準則。本研究應用模糊集合理論之觀念並以模糊多準則決策(Fuzzy Multi-Criteria Decision Making,FMCDM)方法為基礎,對三十位專家進行準則重要性之問卷調查,得出準則權重之平均模糊數,將其解模糊化,得出各準則之明確值,經排序後而得出各準則之優劣順序。另外由五十位專家對五家電腦供應商進行評選,經計算後得出各供應商的整體評比,將其解模糊化,得出各供應商之得分,經排序後而評選出各電腦供應商之優劣順序。經實證分析結果顯示,最重要的評選準則為品質,其次為技術能力、售後服務、產品保證及服務態度,最不重要的五個準則依次為:外觀造型、廠商地理位置、供應商財務、供應商產能、彈性折扣,在五家電腦供應商中,評選出A1供應商為最佳候選廠商,而供應商A5為最差之候選廠商。
關鍵字:電腦供應商評選、模糊集合理論、模糊多準則決策、模糊數
This study surveys the evaluation criterias for selecting the computer suppliers of elementary and junior high schools through reviewing literature, considering characteristics and important critical factors of those schools, and interviewing with experts. This study gains four dimensions and forty five criterias. The four dimensions are 「supplier service level」, 「computer hardware function」, 「computer software requirements」and 「supplier itself condition」, respectively. This study utilizes the concept of fuzzy set theory and is based on the method of fuzzy multi-criteria decision making (FMCDM). In order to gain the rank orders of the criterias, this study calculates average fuzzy numbers of importance weights of the criterias by carrying out a questionnaire survey of thirty experts, applys de-fuzziness method to get the crisp values of the criterias, and then arranges them in descending order. In order to gain the rank orders of the five selected computer suppliers, this study calculates the fuzzy numbers of the overall rating of the computer suppliers by carrying out a questionnaire survey of fifty experts, applys de-fuzziness method to get the crisp values of the computer suppliers, and then arranges them in descending order. According to the analysis results, the most important criteria for selecting computer suppliers is quality, followed by the technique, and then being after-sales service, product assurance and service attitude. The five least important criterias are appearance, supplier location, supplier financial, supplier capacity, and flexible discount respectively. Among the five alternatives, the computer supplier A1 is regarded as the best one, and the computer supplier A5 is regarded as the worst one.
Keywords: the Selection of Computer Supplier,Fuzzy Set Theory, Fuzzy Multi-criteria Decision Making, Fuzzy Number.

目錄
中文摘要 I
英文摘要 II
誌謝辭 III
目錄 IV
表目錄 VI
圖目錄 XI
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究問題 3
第四節 研究目的 3
第五節 研究範圍 4
第六節 研究限制 4
第七節 名詞釋義 4
第八節 論文架構 6
第二章 文獻探討 7
第一節 電腦的發展 7
第二節 我國資訊科技產業現況及發展 12
第三節 模糊集合理論 16
第四節 模糊數種類 20
第五節 模糊數運算 22
第六節 模糊語意變數 24
第七節 模糊多準則決策 26
第八節 解模糊化之方法探討 29
第三章 研究設計與方法 31
第一節 研究架構 31
第二節 供應商遴選準則 32
第三節 專家訪談 39
第四節 評估準則產生 42
第五節 模糊多準則決策模式建立 43
第六節 研究對象與抽樣方法 48
第七節 研究工具 49
第四章 實證結果與分析 50
第一節 準則權重資料分析 50
第二節 供應商評選資料分析 58
第三節 依評估者的性別分組分析 92
第四節 依評估者的年齡分組分析 100
第五節 依評估者的婚姻狀況分組分析 115
第六節 依評估者的教育程度分組分析 127
第七節 依評估者的工作職務分組分析 139
第八節 依評估者的工作年資分組分析 158
第九節 依評估者任職的學校規模分組分析 166
第五章 結論與建議 175
第一節 結論 175
第二節 建議 181
第三節 對後續研究之建議 182
參考文獻 183
附錄 195

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