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研究生:鍾芝敏
研究生(外文):Chih-Min Chung
論文名稱:政府行政機關資訊系統委外風險因素
論文名稱(外文):A Research of Risk Factors of Information System Outsourcing in Government Administration
指導教授:黃錦川黃錦川引用關係
指導教授(外文):作者未提供
學位類別:碩士
校院名稱:銘傳大學
系所名稱:資訊管理學系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:185
中文關鍵詞:資訊委外風險紮根理論政府機關資訊委外委外建議交易成本理論
外文關鍵詞:government''s information outsourcingtransaction cost theoryrisks of information outsourcingoutsourcing proposalgrounded theory
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政府機關期待藉由資訊委外獲得各種效益,例如:成本降低、獲得新穎技術、及解決人力不足等效益。但政府機關由於體制特殊、不同於一般企業的作業流程、及預算制度等限制,使得在委外過程中,帶來相對的風險。因此,本研究以交易成本理論為基礎,探討政府機關資訊委外可能產生的各項風險與因應策略。

本研究對各級政府機關資訊人員、及專家學者進行深度訪談,再應用紮根理論進行資料分析,以歸納出政府資訊委外可能面臨的風險,並提出避免產生資訊委外風險之策略性建議。

本研究根據訪談資料之分析,歸納出影響政府機關資訊專案委外風險的主要因素:政府資訊管理人力不足、雙方認知不一致、政府機關預算與制度有缺陷、政府委外評選與法規制度的不足、政府資訊人員管理專案的能力與經驗不足、政府資訊人員資訊專業技術能力不足、政府資訊人員缺乏正向積極的工作態度、及政府機關屬特殊的非營利組織架構。

本研究建議政府機關應改善資訊相關人才之晉用與淘汰制度、改善資訊委外專案評選制度、改善預算編列與使用制度、成立中央層級的資訊單位,輔助政府資訊委外專案之審查,以降低政府執行資訊委外的風險。
Government Institutions expect to obtain a variety of benefits from information outsourcing, such as cost reduction, access to new technologies, and solutions to insufficient labor power and others. However, due to institutional specialty of the government institutions, the operational processes are distinctive from the general business operational processes, and there are also limitations imposed by budget system, enabling to bring relative risks in the outsourcing process. This study, therefore, was based on transaction cost theory to discuss the government institution information outsourcing risks occurred and the strategies to deal with.

In this study, in-depth interviews were conducted with information officers at all levels of government institutions and experts, and then apply a grounded theory to do data analyses in order to sum up the risks the government may face in information outsourcing; furthermore, proposals as strategic advice for preventing risks from information outsourcing were thus given.

In this study, based on an analysis of the data of interviews, we summed up the main risk factors on outsourcing projects of the government institution, such as shortage of Information management manpower of the Government, cognitive inconsistency of the two sides, flawed government budgets and system, insufficiency of government''s outsourcing selection and regulatory system, Lack of the information professional abilities of government officers, insufficient ability to manage projects and lack of experience, insufficient technical expertise of government information officers, and the government information staff are in lack of positive and aggressive work attitudes; in addition, the government institutions are special non-profit organizations.

This study proposes that government institutions should improve the personnel-hiring & eliminating system in the information sector, improving the selection system of information outsourcing project, improving budgeting and implementation system, setting up central-level information units, assisting the censorship of government information outsourcing projects in hopes of reducing the risks of Government''s implementing the information outsourcing.
目 錄
摘要 I
ABSTRACT II
誌謝 IV
目錄 V
表目錄 VIII
圖目錄 X
第壹章 緒論 1
第一節 研究背景與研究動機 1
第二節 研究目的 5
第三節 研究對象 5
第四節 研究流程 5
第貳章 文獻探討 7
第一節 資訊委外 7
一、 資訊委外的演進 7
二、 資訊委外的定義 9
三、 資訊委外種類 10
四、 資訊委外效益 14
五、 資訊委外風險 16
六、 資訊委外相關理論 21
第二節 交易成本理論 25
一、 交易成本類型 26
二、 產生交易成本的原因 28
三、 交易成本的特性 30
第三節 政府機關委外 31
一、 政府機關委外發展 31
二、 行政院所屬各機關資訊業務委外服務作業參考原則 33
三、 政府機關委外現況 36
四、 政府機關委外面臨問題 40
第四節 紮根理論 45
一、 紮根理論介紹 45
二、 紮跟理論研究程序 46
三、 紮根理論分析技術 49
第參章 研究方法 51
一、 方法選擇 51
二、 研究架構 51
三、 研究變數 53
四、 訪談對象 55
五、 研究步驟 57
六、 訪談內容 58
第肆章 個案分析 61
一、 前測個案分析-個案A 61
二、 個案討論-個案B 71
三、 個案討論-個案C 84
四、 個案討論-個案D 92
五、 個案討論-個案E 103
六、 個案討論-個案F 115
七、 主軸編碼程序 125
八、 選擇性編碼程序 133
九、 研究命題推導 136
第伍章 結論與建議 154
一、 政府機關資訊委外動機及與目的 154
二、 影響政府機關資訊系統委外風險的主要因素 155
三、 對後續政府資訊專案委外之建議 157
四、 研究限制 159
參考文獻 161
附錄 165
一、 個案A訪談資料紀錄 165
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