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研究生:廖怡閔
論文名稱:探討遠距照護服務之關鍵因子
論文名稱(外文):Exploring key service features that impact the intention, adoption, and continued use of e-health services
指導教授:張欣綠張欣綠引用關係
學位類別:碩士
校院名稱:國立政治大學
系所名稱:資訊管理研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
畢業學年度:101
語文別:英文
論文頁數:77
中文關鍵詞:遠距照護服務因子遠距醫療服務模式服務科學
外文關鍵詞:e-healthtelecareservice featuresservice usageservice adoption
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根據以往的研究,遠距照護或醫療必須以客戶為中心,才能在當今競爭激烈的市場中生存。雖然先前的研究已經討論了資訊科技於遠距照護的使用,很少有研究著重於客戶的角度來看,一個良好的遠距照護的客戶的要求是什麼,現在還尚未清楚。
因此,本研究試圖確定影響客戶的意圖,採納和使用遠距照護的服務功能。本研究使用服務功能分類,分為五類:通過誰,什麼,誰,何時,以及如何做為研究面向。
本研究欲發現哪些服務功能,可以觸發的潛在客戶的興趣,增強他們願意接納服務,並激勵現有客戶繼續使用該服務。
這項研究的結果已經顯示,影響人的意圖,採取服務的因素是:在服務加入的管道,服務的組件,疾病類型和年齡,服務供應的頻率,和服務和平台的滿意度。此外,影響人們採用的服務因子包括:服務加入的管道,服務的組件,疾病類型和年齡,服務供給的頻率,和服務和平台的滿意度。
此外,結果顯示影響人們繼續使用該服務的服務得因子有,疾病類型和年齡的組成部分和服務和平台的滿意度。
According to previous research, e-health systems must be customer-focused to survive in today’s competitive market. Although previous studies have discussed e-health ICT usage, few studies have focused on the customer’s point of view. It is still unclear what customers’ requirements for good e-health service are. Thus, this research attempts to determine the service features that affect customers’ intention to adopt and use e-health services. We use the service concept to classify the service features into five categories: by whom, what, for whom, when, and how. We are interested in discovering these service features that can trigger the interest of potential customers, enhance their willingness to adopt the service, and motivate the existing customers to continue using the service.
The results of this research have shown that the factors that affect people’s intention to adopt the services are: the channel to join the service, the components of the services, disease type and ages , the frequency of service supply, and the satisfaction of service and platform. Also, the factors that affect people adopt the services include: the channel to join the service, the components of the service, disease type and ages, the frequency of service supply, and the satisfaction of service and platform Furthermore, the result shows the factors that affect people to continue using the service are: the component of the service, disease type and ages and the satisfaction of service and platform

ABSTRACT II
CONTENTS III
CHAPTER 1 – INTRODUCTION 1
CHAPTER 2: LITERATURE REVIEW 3
2.1 E-health care service design issues 3
2.1 By Whom (service delivery) 3
2.2 What (service offerings) 4
2.3 For Whom (customer segment) 7
2.4 When (user demands) 7
2.5 How (satisfaction) 7
CHAPTER 3-RESEARCH MODEL AND HYPOTHESIS 9
3.1 Research Model 9
3.2.1 Service features - By whom 10
3.2.2 Service features – What 11
3.2.3 Service features - For whom 12
3.2.4 Service features – When 12
3.2.5 Service features – How 12
CHAPTER 4-RESEARCH PLAN 14
4.1 Case Background 14
4.2 Measurements 14
4.3 Data Collection 17
4.4 Reliability 20
4-5 Discriminant validity 22
CHAPTER 5: RESULTS AND DISCUSSION 24
5.1 Results 24
5.1 .1 Factors that affect the intention to adopt E-health 24
5.1 .2 Factors that affect the adoption of e-health 27
5.1. 3 Factors that affect people’s continued use of e-health 30
5.1.4 The summary of our analysis 33
5.2 Findings 35
CHAPTER 6: CONCLUSION 39
6.1 Summary 39
REFERENCE 17
APPENDIXA: QUSTIONAIRE 47
APPENDIXB: THE APPROVAL OF NTUH INSTITUTIONAL REVIEW BOARD 53
APPENDIX C THE ANOVA TABLE OF INTENTION TO ADOPTION 54
APPENDIX D THE ANOVA TABLE OF ADOPTION 62

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