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研究生:傅新民
研究生(外文):Shin-MinFu
論文名稱:非營利組織績效管理之研究-以國內某宗教團體為例
論文名稱(外文):Performance Management of Non-Profit Organizations – Using the Religious Group as an Example
指導教授:李昇暾李昇暾引用關係
指導教授(外文):Sheng-Tun Li
學位類別:碩士
校院名稱:國立成功大學
系所名稱:工業與資訊管理學系專班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:86
中文關鍵詞:非營利組織績效管理平衡計分卡資料倉儲線上分析處理
外文關鍵詞:Non-Profit OrganizationsPerformance ManagementBalanced ScorecardData WarehousingOnline analytical processing
相關次數:
  • 被引用被引用:1
  • 點閱點閱:278
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
非營利組織於當代的環境中,已成為社會穩定與進步的另一個主要推動力。在資訊科技快速進步的趨勢下,都能隨環境變化逐漸以資訊化來管理與記錄資料。然而因各領域範疇差異過大且缺乏利潤誘因,軟體廠商較無暇關注與發展專屬該領域之應用軟體。致使在績效衡量與決策制定等方面,至今仍以原始的方式運作,形成了資訊孤島的窘境。如今,政府部門對非營利組織逐漸重視,加上關懷地球與人道精神提升的影響,此領域受到社會上更多的關注與監督,對其效率與經營也都寄予更高的期望。如何有效使用資源、如何展現執行成果與績效、如何規劃符合實際需要的服務等,已成為當前非營利組織發展的重要課題。
本研究提出一個『非營利組織績效管理系統』的觀念架構,以績效管理為研究的核心。運用平衡計分卡、關鍵績效指標、資料倉儲等方法論,將各種線上資料處理(OLTP)與電子表單的資料,整理匯入資料倉儲中。結合商業智慧方法論,以線上分析處理(OLAP)之向下鑽取與向上彙總等功能,來實作一個用儀表版與圖表呈現的系統。採用網頁介面人性化的操作方式及高親和力的對話模式,提供策略規劃與績效衡量的參考,協助非營利組織排除所面臨的問題。期望藉此一研究作為起點,結合更多有心貢獻的專業人士,關注於非營利組織領域,開發出更完整與優質的產品。不僅可造福非營利組織,對受惠人士及整體社會也能間接獲得更優質的服務。
Nowadays, Non-Profit organizations in the contemporary environment has become a main driving force in term of social stability and progress. With the rapid development of advanced information technology, the trend to manage and record data has been changed gradually. However, due to the big differences in various areas of the field and the lack of profit incentive for software vendors, very few vendors have focused on developing such kind of system. It leads to the primitive manner in performance measurement and decision-making and other aspects. Today, Taiwan government has raising focus on Non-Profit Organizations with care for the Earth and humanity. Therefore, this area has attracted more intention about its efficiency, management and supervision with higher expectations. The questions such as how to use resources efficiently, how to show implementation results and performance, how to plan services meet the actual needs of Non-Profit Organizations development have become more and more important.
This study proposes a Non-Profit Organization Performance Management System concept mainly based on performance management. This study utilizes the balanced scorecard, key performance indicators, data warehousing methodology, all kinds of online transaction processing and spreadsheets to import data warehouse. We Combine business intelligence methodologies, online analytic processing summary of drill-down and roll-up functions to implement a dashboard and charts presentation with instrument systems. Morover, using web user-friendly interface and high affinity dialogue model to provide a strategic planning and performance measurement to assist Non-Profit Organizations in eliminating the facing problems. The purpose of this study is to cooperate with professionals’ contribution to the field of Non-Profit Organizations in order to develop a more complete and high-quality products. It not only benefits Non-Profit Organizations, but also indirectly brings better services to beneficiaries and the communities.
口試合格證書 I
摘 要 I
Abstract II
誌 謝 III
目 錄 IV
表目錄 VI
圖目錄 VII
第一章、緒論 1
第一節、研究背景與動機 1
第二節、研究目的 2
第三節、研究方法 3
第四節、研究步驟 4
第二章、文獻探討 5
第一節、非營利組織 5
第二節、績效與策略 10
第三節、商業智慧 17
第四節、資料分析與智慧萃取 23
第三章、研究方法 35
第一節、觀念架構 35
第二節、系統建置步驟 37
第三節、系統分析 39
第四節、系統設計 44
第五節、建置智慧分析系統 49
第四章、系統分析與設計 51
第一節、使用案例圖 51
第二節、資料流程圖 54
第三節、系統建構環境 58
第四節、系統設計說明 59
第五節、案例說明 66
第六節、系統限制說明 76
第七節、系統評估 77
第五章、結論與建議 79
第一節、結論 79
第二節、研究限制 80
第三節、未來研究建議 80
參考文獻 82
附錄一、個案非營利組織在平衡計分卡各構面目標列表 86
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英文文獻
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網站資料
College & Mills,1962. 1960s — General Mills and Dartmouth College, in a joint research project, develop the terms dimensions and facts http://en.wikipedia.org/wiki/Data_warehouse
Sawhill, J., & Williamson, D. (2001). Measuring What Matters in Nonprofits. The McKinsey Quarterly, 2. Retrieved from http://www.mckinseyquarterly.com/article_page.aspx?ar=1053&L2=33&L3=95

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