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研究生:邱崇堯
研究生(外文):Tsung-Yao Chiu
論文名稱:ERP導入對企業知識管理之研究
論文名稱(外文):Knowledge Management in enterprise by ERP Implementation
指導教授:施信佑施信佑引用關係
指導教授(外文):Hsin-Yu Shih
口試委員:丁冰和蔡千姿
口試委員(外文):Ping-Ho TingChien-Tzu Tsai
口試日期:2013-01-25
學位類別:碩士
校院名稱:國立暨南國際大學
系所名稱:管理學院經營管理碩士學位學程碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:107
中文關鍵詞:ERP導入科技契合知識管理
外文關鍵詞:ERP implementationTechnology alignmentKnowledge management
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為尋求成長與永續經營,企業不斷地透過各種方法來改善其管理流程以提高競爭優勢,在資訊廠商的鼓吹下,許多企業紛紛地導入了各種資訊管理系統,其中ERP(企業資源規劃)系統是企業e化最基本的選項。然而ERP上線就代表企業e化成功嗎? 這樣的想法忽略了ERP在本質上乃是一種組織變革與資訊科技的結合,ERP導入要能成功,就必須要確實地掌握資訊工具與組織資訊素質的關係,這也影響組織對知識管理的做法。因此本研究採取由ERP導入的角度出發,透過對選擇案例進行深入訪談的方式,來探討企業在 ERP上線過程中,所遭遇到之阻力與克服這些阻力之方法,如何進一步建置企業內部知識管理,並將其歸納成為本研究之結論。由訪談內容歸納所得之發現包括:
1. 組織慣性與資訊素養對 ERP導入成效影響
2. 資訊系統與流程再造對知識管理的影響
3. 內隱知識擴散與科技契合度
4. 外顯知識移轉與ERP導入
ERP應用工具是企業部門最佳的知識管理基礎建設,透過ERP系統的建置過程逐步整合跨部門的作業流程形成知識擴散以真正落實知識管理的實務目標。

To implement ERP successfully, the very first step would be getting to know the relation between information tools and organizational Information Literacy, which also affects the practice of knowledge management in an organization. The study therefore focuses on the implementation of ERP. With detailed interviews of a selection of cases, the research focus on the resistance that the manager might encounter, the possible solutions to overcome these obstacles, and the procedure to establish the system of internal knowledge management. The outcomes of this research are as follows:
1. The impact of organizational inertia and Information Literacy on the effectiveness of ERP implementation.
2. The impact of information systems and process reengineering on knowledge management.
3. The relationship between diffusion of Implicit knowledge and technology alignment
4. The relationship between transfer of Explicit knowledge and ERP Implementation
ERP is one of the best tools in knowledge management, especially in a corporate sector. Via the implementation of ERP, the working flow of cross-functional tasks could be gradually clarified, which leads to the wide spread of knowledge within the organization and the goal of knowledge management.

目錄
頁次
誌謝辭 I
論文摘要 III
英文摘要 IV
表目錄 VII
圖目錄 VIII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 3
第三節 研究範圍 4
第四節 研究流程 7
第五節 論文架構 8
第二章 文獻探討 9
第一節 企業資源規劃系統導入 9
第二節 科技契合度 23
第三節 知識管理 38
第三章 研究架構與研究方法 50
第一節 研究架構 50
第二節 研究方法 52
第三節 個案研究調查方法 56
第四節 訪談問題設計 58
第四章 個案探討 61
第一節 個案介紹 61
第二節 個案訪談結果整理 66
第三節 ERP導入對A企業知識管理影響 80
第四節 ERP導入對B企業知識管理影響 84
第五節 ERP導入對企業知識管理分析比較 88
第五章 研究發現與限制 91
第一節 研究發現 91
第二節 管理意涵 94
第三節 研究限制 96
參考文獻 97

表目錄
頁次
表2.1 ERP應用管理演化 ………………………………………………………11
表2.2 BPR相關理論…………………………………………………………… 20
表2.3 資訊素養與獨立學習之標準與指標……………………………………29
表2.4 社會責任之標準與指標……………………………………………… 30
表2.5 組織慣性相關之項目與因素………………………………………… 35
表2.6外顯知識與內隱知識比較…………………………………………… 40
表2.7 知識管理應用……………………………………………………………48
表 3.1 個案研究法的定義…………………………………………………… 52
表 3.2 資料蒐集方式的優缺點比較………………………………………… 54
表 3.3 個案訪談表…………………………………………………………… 58
表 4.1 A公司發展沿革…………………………………………………………62
表 4.2 B公司發展沿革…………………………………………………………64
表 4.3 A公司訪談表……………………………………………………………66
表 4.4 B公司訪談表……………………………………………………………73
表 4.5 A個案與B個案比較分析……………………………………………………… 90

圖目錄

圖1.1 ERP導入窗口對映圖…………………………………………………………… 05
圖1.2 論文研究流程圖………………………………………………………………… 07
圖1.3 論文架構圖……………………………………………………………………… 08
圖2.1 結構二元性與再製理論………………………………………………………… 23
圖2.2 科技契合架構…………………………………………………………………… 25
圖2.3 資訊系統與組織的互動架構…………………………………………………… 27
圖2.4 知識轉換模式…………………………………………………………………… 42
圖2.5 知識移轉的五階段模式………………………………………………………… 45
圖2.6 知識移轉、知識儲存與知識取用之關係……………………………………… 46
圖2.7不同最佳實務移轉類型的流程………………………………………………… 47
圖3.1 本研究架構圖…………………………………………………………………… 50
圖3.2 個案研究流程…………………………………………………………………… 57
圖4.1 A公司產品製造流程…………………………………………………………… 63
圖4.2 B公司產品製造流程…………………………………………………………… 65

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