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研究生:黃振東
研究生(外文):Chen-Tung Huang
論文名稱:人力資本要素對創新能力影響關係之實證研究一以臺灣商業銀行為例
論文名稱(外文):Achieving innovation capability through human capital - the evidence from Taiwan's commercial banks
指導教授:張世佳張世佳引用關係
指導教授(外文):Shih-Chia Chang
學位類別:碩士
校院名稱:國立臺北商業技術學院
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2013
畢業學年度:101
語文別:中文
論文頁數:44
中文關鍵詞:人力資本要素創新能力商業銀行
外文關鍵詞:human capitalinnovation capabilitycommercial bank
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在面對激烈競爭的市場環境下,創新能力是廠商創造及維持優勢的重要策略武器之一。本論文的研究內容就是探討人力資本要素對創新能力的影響作用,在透過文獻探討後,本論文建構出人力資本要素的5個構面(員工創新傾向、技能多樣性、決策彈性、知識專精性、職能彈性)對創新能力(產品創新、流程創新、行銷創新及服務創新)的研究架構與假設;此外,本論文以臺灣商業銀行業者215家分行的問卷資料,利用驗證性因素分析及複迴歸分析,建構人力資本要素構面與創新能力類型的一對一因果關係,研究結果可提供銀行業管理決策者如何正確從事人力資本要素投資及管理活動,以提昇特定創新能力之決策參考依據。

The innovation capability is one of the imperative strategic weapons of the creating and sustaining advantage to the dynamic competition. The study purpose is to explore the influence of the human capital element to innovation capability. After related literature review, there are five dimensions of human capital elements (employee innovation inclination; skill multi-diversity; decision flexibility; knowledge focus; and competence flexibility) to innovation capabilities (product innovation; process innovation; marketing innovation; and service innovation) are constructed. The target samples are composed of 215 Taiwanese commercial bank branch managers. The confirmatory factor analysis and multi-regression analysis are applied into one-to-one causal relationship between human capital dimensions to the innovation capabilities. The study results provide the banking manager in terms of decision making to the human capital elements investment and management program as well as the reference for specific capability enhancement.

目錄
第一章 緒論 1
第一節 研究動機 1
第二節 研究目的 3
第三節 研究流程 4
第二章 文獻探討 6
第一節 創新能力 6
第二節 人力資本要素 8
第三章 研究方法 10
第一節 研究架構 10
第二節 研究假設推論 11
第三節 變數衡量 14
第四節 研究樣本與對象 16
第五節 未回收問卷偏差檢定 19
第六節 信效度分析 20
第四章 研究結果與討論 22
第一節 人力資本要素與創新能力之因素分析 22
第二節 人力資本要素與創新能力的關係分析 26
第五章 研究結論 30
第一節 研究結論 30
第二節 管理理論應用涵意 31
第三節 管理實務應用涵意 32
第四節 研究限制與後續研究建議 33
參考文獻 34
附錄一、問卷內容 41
附錄二、臺灣商業銀行名錄 44

圖目錄
圖 1.1研究流程 5
圖 3.1問卷填答者的任職年資分布 17
圖 3.2問卷填答者的任職職稱分布 17
圖 3.3問卷填答者的年齡分布 18
圖 3.4問卷填答者主要負責業務分布 18
圖 5.1人力資本要素與創新能力的一對一關係 30

表目錄
表 3.1人力資本要素衡量項目 14
表 3.2創新能力類型的衡量項目 15
表 3.3未回收問卷偏差檢定結果 19
表 3.4各構面相關係數及區別效度分析 21
表 4.1人力資本要素之KMO及Bartlett球形檢定結果 22
表 4.2創新能力之KMO及Bartlett球形檢定結果 22
表 4.3人力資本要素之驗證性因素分析結果 24
表 4.4創新能力之驗證性因素分析結果 25
表 4.5複迴歸分析結果 27







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