臺灣博碩士論文加值系統

隨著全球化商業環境的激烈競爭及資訊科技的迅速發展，資訊系統外包的定位不再只是單純地以節省成本或彌補內部資訊人力不足之臨時性措施，許多大型企業也紛紛重新評估資訊系統外包為企業所帶來的無形利益。資訊業務委外雖然突顯其效益，但若未詳加規劃和評估，並做好最佳的專案管理，極可能導致失敗的後果，委外後若未對承攬業者善加管理，亦難以獲得預期的效益。

因此本研究將透過國內外學術文獻探討、資料收集，整理現階段高科技產業資訊委外市場發展情況，探討委外委託者、委外供應商、溝通與管理等三個構面，對委外需求現況及其未來投資決策之影響。研究對象主要以高科技軟體廠商為主，另外還包括銀行業、科技遊戲產業等。以問卷方式來分析高科技產業資訊委外現況，及選擇資訊委外之考量因素與投資策略。並分析未來面對市場景氣變化時，高科技產業之考量因素以及投資決策。

本論文個案分析中選定的訪談調查對象除委外服務委託者外，亦包含委外服務供應商，從買、賣或需求方及供給方等不同角度來取得分析報告資料來源，以增加資料的客觀性。針對訪談個案二個面向；於資訊委外因素方面以及資訊系統成功方面做比較分析，進而引導歸納出研究結論及建議。

Information technology has undergone rapid developments in today’s global business environment, and information technology outsourcing is one such development. Information technology outsourcing not only decreases expenses and compensates for a company’s lack of human resources, but also enables a company to re-estimate its intangible benefits. Information outsourcing should be planned and estimated in detail. Then, the best project management approach should be selected to promote its efficiency. Otherwise, information outsourcing may fail, and standards and requirements may not be met if outsourcing suppliers are not managed properly.

The study investigates global academic literature, aggregates the information provided in such literature, and organizes details about the high-technology industry’s current information outsourcing development. Furthermore, the study discusses the three aspects of outsourcing, namely, outsourcing demanders, outsourcing suppliers, and communication management, and how they affect future demand for information outsourcing and strategic investment decisions. The study uses high-technology software industries, the banking business, and game industries as subjects, and used a questionnaire survey to analyze the current status of information outsourcing in the high-technology industry. The study also considered the factors involved in selecting information outsourcing and investment strategies, and analyzed different strategies employed as the market economy changes.

The study used outsourcing service demanders and suppliers as case respondents in the analysis. Sources from the demand side and the supply side were aggregated to enhance information objectivity. The inductive results and suggestions of this study were obtained by addressing two aspects during interviews, namely, the factors that affect information outsourcing and the right business approaches that benefit enterprises.

目錄
摘要 II
Abstract III
致謝 IV
圖目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第三節 研究步驟 2
第二章 文獻探討 3
第一節 委外的定義 3
第二節 企業資訊委外的目的 4
第三節 資訊委外服務項目 5
第四節 資訊委外管理模式 7
第五節 客戶夥伴關係 12
第三章 研究架構及方法 14
第一節 研究架構 14
第二節 研究方法 15
第三節 研究構面與衡量 18
第四章 個案研討 25
第一節 個案公司描述 25
第二節 資訊系統委外因素構面說明 28
第三節 資訊系統成功構面衡量 42
第四節 比較與分析 47
第五章 結論與建議 50
第一節 結論 50
第二節 研究限制 52
第三節 研究建議 53
參考文獻 55
附錄 59

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